# Diana Wasfy

Diana Wasfy is a remote worker on Himalayas, Chat Support Agent at Unknown, based in Egypt.

Source: https://himalayas.app/@dianawasfy

```text
Chat support agent tuning AI responses for automotive industries, with experience in customer care sales and English education.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Egypt |
| Authorized to work in | Egypt |
| Salary expectations | 30k+ USD |
| Job categories | Chat Support Agent, Sales, English Teacher, School Administration, Market Research Analyst |
| Skills | Live Chat, AI Tuning, B2B Sales, Virtual Customer Care, Cold Calling, English Conversation Teacher, Market Research, Campaign Planning, Customer Interviews, Data Processing, Report Writing, Microsoft Office, Internet Research, Arabic, English |

## What I'm looking for

```text
I’m looking for a role in a thriving business setting where I can take on new challenges and use my professional and interpersonal skills.
```

## About

```text
Since March 2025, I’ve worked as a chat support agent, tweaking AI responses for automotive industries.

Before that, I worked in a B2B account for a company based in Dubai, selling virtual customer care to businesses. I also made cold calls in real estate during summer 2023.

At Kaumeya American School, I worked as Assistant principal from September 2022 to September 2024. I also gave one-on-one English conversation lessons in 2024–2025.

Earlier, I worked as an SMT Administrator at GEMS Academy Alexandria and in the administration of the Junior Department at House of English. I also conducted marketing research during training at Unilever Mashreq, including research for a new product and planning a compatible marketing campaign.
```

## Experience

### Chat Support Agent (current)

Unknown. Mar 2025 - Present

```text
Currently working as a chat support agent, tweaking AI responses for automotive industries.
```

Skills: AI, Live-Chat, Automotive

### B2B Sales Representative

Unknown. Jan 2024 - Jan 2025

```text
Worked in a B2B account for a company based in Dubai, selling virtual customer care to businesses.
```

Skills: B2B-Sales, Virtual-Customer-Care

### English Conversation Tutor

Self Employed. Jan 2024 - Jan 2025

```text
Gave one on one English conversation lessons.
```

Skills: English-Teaching, Communication-Skills

### Assistant Principal

Kaumeya American School. Sep 2022 - Sep 2024

```text
Worked as Assistant principal at Kaumeya American School.
```

Skills: Administration, Leadership

### Cold Caller

Unknown. Jun 2023 - Aug 2023

```text
Worked in cold calling in real estate for 6 months in the summer of 2023.
```

Skills: Cold-Calling, Real-Estate

### SMT Administrator

GEMS Academy Alexandria. Jan 2018 - Sep 2021

```text
Worked as an SMT Administrator at GEMS Academy Alexandria.
```

Skills: Administration, SMT

### Junior Department Administrator

House of English. Sep 2013 - Dec 2015

```text
Worked in the Administration of the Junior Department at House of English.
```

Skills: Administration

### Foundation Stage English Teacher

Quds International. Aug 2010 - Jun 2011

```text
Worked as a foundation stage English teacher in the American department at Quds International.
```

Skills: English-Teaching, Foundation-Phase-Education

## Education

### TEFL Course

TEFL Certificate, Teaching English as a Foreign Language. Grade: B+

```text
Finished the TEFL course in October 2015 with a grade of B+.
```

### IELTS

IELTS, English Language Proficiency. Grade: 7.5

```text
Took IELTS and achieved a score of 7.5.
```

### Alexandria University

Bachelor of Commerce, Accounting. 2003 - 2007. Grade: Good

```text
Studied Accounting at the Faculty of Commerce, English section, and graduated with a grade of Good.
```

### Arab Academy for Science and Technology

IGCSE, General Education. 2000 - 2003

```text
Completed IGCSE studies at the Arab Academy for Science and Technology in Alexandria, Egypt.
```

### Elnasr Girls College

High School Diploma, General Education. 1990 - 2000

```text
Attended Elnasr Girls College in Alexandria, Egypt.
```

## Tech stack

- Microsoft Office

To contact Diana, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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