# Diana Rose Onez

Diana Rose Onez is a remote worker on Himalayas, Email and Live Chat Support at Concentrix, based in Philippines.

Source: https://himalayas.app/@dianaroseonez

```text
Customer experience agent supporting Google products at Concentrix, troubleshooting Pixel issues and coordinating warranty, repair, and replacement requests.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Experience Agent, Customer Support Representative, Technical Support Specialist, Content Moderator |
| Skills | Customer Experience, Customer Service, Phone Support, Email Support, Live Chat, Omnichannel Customer Support, ECommerce Customer Support, Technical Support, Troubleshooting, Order Processing, Order Management, Shipment Tracking, Returns, Refunds, Exchange |

## About

```text
At Concentrix, I handled customer inquiries about Google products across phone, email, and live chat. I investigated Google Pixel issues and coordinated warranty, repair, or replacement requests.

As a Social Media Content Moderator at Concentrix, I reviewed and flagged user-generated content on Facebook and Instagram using the SRT Rating Tool and platform policies.

At Sutherland Global Services, I supported AT&T customers with billing, subscriptions, and technical concerns. At Concentrix, I also assisted Macy’s omnichannel e-commerce customers with orders, shipping, returns, refunds, and replacements.
```

## Experience

### Email and Live Chat Support

Concentrix. Aug 2024 - Oct 2026

```text
Handled high-volume customer inquiries for Google products via phone, email, and live chat, troubleshooting device issues and coordinating warranty, repair, or replacement requests while meeting SLA targets.
```

Skills: Customer-Service, Live-Chat, Email-Support, Phone-Support, Technical-Troubleshooting, Case-Management, SLA, Performance-Metrics, Google-Products

### Social Media Content Moderator

Concentrix. Jul 2021 - Jul 2024

```text
Reviewed and flagged high volumes of user-generated content on Facebook and Instagram using the SRT Rating Tool in line with platform policies.
```

Skills: Content-Moderation, Social-Media, SRT-Rating-Tool, Policy-Compliance

### Customer Experience Agent

Sutherland Global Services. Nov 2019 - Jul 2020

```text
Handled inbound calls for AT&T customers regarding billing, subscriptions, and technical concerns, providing professional and efficient customer support and personalized solutions.
```

Skills: Customer-Service, Inbound-Calls, Billing-Support, Technical-Support, Problem-Solving

### Customer Experience Agent

Concentrix. Sep 2017 - Jan 2019

```text
Handled inbound calls for Macy's omnichannel e-commerce customers, assisting with orders, website navigation, shipment tracking, returns, refunds, and replacements while maintaining a customer-focused approach.
```

Skills: Customer-Service, E-commerce-Support, Order-Management, Shipment-Tracking, Returns, Refunds, Replacements, Omni-Channel-Support

## Education

### Holy Cross of Davao College

Bachelor of Science, Psychology

```text
Bachelor of Science in Psychology from Holy Cross of Davao College, completed in April 2017.
```

## Tech stack

- Slack
- Zendesk
- HubSpot
- Google Workspace
- Asana
- Gorgias
- Microsoft Office

To contact Diana Rose, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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