# Dexter Salick

Dexter Salick is a remote worker on Himalayas, Hospitality Management & Customer Service at Toronto, Ontario, based in Panama.

Source: https://himalayas.app/@dextersalick

```text
Customer support professional with 20+ years in hospitality and HR experience resolving customer and employee concerns.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Panama |
| Authorized to work in | Panama |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Representative, Customer Service |
| Skills | Customer Support, Customer Service, Live Chat, Customer Inquiry Resolution, Complaint Resolution, First Contact Resolutions, De escalation, Troubleshooting, Problem Assessment, Root Cause Identification, Escalation Management, Customer Follow up, Service Recovery, CRM documentation, Record keeping |

## About

```text
In my Human Resources Generalist work at Tributary Hospitality, I served as a key contact for employees and managers, explaining policies and responding to concerns. I documented sensitive matters accurately and maintained confidentiality.

Across more than 20 years in hospitality, I handled customer questions and complaints in fast-paced environments, de-escalated difficult situations, and found appropriate solutions. I also trained and coached employees on customer service standards and procedures.
```

## Experience

### Hospitality Management & Customer Service

Toronto, Ontario

```text
Delivered customer service in fast-paced hospitality environments for over 20 years. Responded to customer inquiries, de-escalated difficult situations, and trained employees on service standards.
```

Skills: Customer-Service, Conflict-Resolution, Training, Team-Leadership, Operations, Scheduling

### Human Resources Generalist

Tributary Hospitality

```text
Served as a key point of contact for employees and managers, providing clear explanations of policies and procedures. Managed sensitive employee concerns, documented interactions, and supported recruitment and onboarding processes.
```

Skills: Employee-Relations, Policy-Interpretation, Documentation, Conflict-Resolution, Recruitment, Onboarding, Training, Microsoft-Office, Google-Workspace

## Education

### Smart Serve

Smart Serve Certification, Responsible Alcohol Service

```text
Certification in responsible alcohol service.
```

### Food Handler Certification

Food Handler Certification, Food Safety

```text
Certification in food safety and handling.
```

## Tech stack

- Google Docs
- Google Workspace
- Google Sheets
- Microsoft Excel
- Microsoft Word

To contact Dexter, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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