# Detron Phillips

Detron Phillips is a remote worker on Himalayas, Helpdesk Analyst at Duke Raleigh Hospital, based in United States.

Source: https://himalayas.app/@detronphillips

```text
Helpdesk Analyst at Duke Raleigh Hospital automating ServiceNow incident tracking with PowerShell REST API integrations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 100k+ USD |
| Job categories | Systems Administrator, Cybersecurity Analyst |
| Skills | ServiceNow Administration, ITSM, Incident Management, Request Management, ServiceNow REST API, Active Directory Domain Services, Microsoft Entra ID, Group Policy, PowerShell, Azure Security, Microsoft Sentinel, IAM, Identity Lifecycle Management, Windows Server, Azure |
| Portfolio | https://github.com/Detronp/Service-Now-Demo |
| GitHub | https://github.com/Detronp |

## About

```text
At Duke Raleigh Hospital, I resolve ServiceNow incidents and account access requests while supporting Active Directory for 500+ endpoints. I integrated PowerShell scripts with ServiceNow REST APIs to automate status updates and ticket tracking.

I also automated onboarding with PowerShell bulk-creation scripts and authored ServiceNow knowledge base articles and SOPs. As a Cybersecurity Fellow at Springboard Cybersecurity Career Track, I deployed and secured Azure environments and configured Microsoft Sentinel for log ingestion, alerting, and monitoring.

My earlier work at UNC Rex Hospital and in fire and emergency response included maintaining HIPAA compliance, documenting operations, and training personnel. I hold ServiceNow CSA, Azure Security Engineer Associate (AZ-500), CompTIA Security+, and AWS Cloud Practitioner certifications.
```

## Experience

### Helpdesk Analyst (current)

Duke Raleigh Hospital. Jan 2023 - Present

```text
Resolved incident lifecycles in ServiceNow while meeting SLA targets and handling 40+ account access and directory modification requests daily. Integrated PowerShell scripts with ServiceNow RESTAPIs to automate real-time status updates and ticket tracking for queues of 100+ active incidents.
```

Skills: ServiceNow, Incident-Management, Request-Management, REST-APIs, PowerShell, Active-Directory, Windows-Server-2022, Group-Policy, SLA-Management, Knowledge-Base, Automation

### Cybersecurity Fellow

[Springboard](https://himalayas.app/companies/springboard). May 2025 - Dec 2025

```text
Deployed and secured Azure environments using VNets, NSGs, Azure Firewall, and Key Vault. Automated deployments with ARM templates and GitHub Actions CI/CD workflows.
```

Skills: Azure, VNet, NSG, Azure-Firewall, Key-Vaults, ARM-Templates, GitHub-Actions, Microsoft-Sentinel, Cloud-Security

### Respiratory Therapist

UNC Rex Hospital. Mar 2020 - Sep 2025

```text
Maintained HIPAA compliance and audit readiness in a regulated healthcare environment. Authored technical documentation and trained onboarding personnel on complex clinical hardware and software systems.
```

Skills: HIPAA, Documentation, Training, Healthcare

### Paramedic / Senior Firefighter

Edgecombe Fire & Rescue. Aug 2009 - Nov 2019

```text
Coordinated cross-functional emergency teams under incident command protocols during critical operations. Produced accurate incident documentation and operational logs under strict time constraints.
```

Skills: Incident-Command, Emergency-Response, Documentation, Team-Coordination

## Education

### Springboard

Certificate in Cybersecurity, Cybersecurity. 2025 - 2025

```text
Completed the Cybersecurity Career Track certificate, including hands-on cloud security projects and lab exercises.
```

### Edgecombe Community College

A.A.S. Respiratory Therapy, Respiratory Therapy

```text
Earned an Associate of Applied Science in Respiratory Therapy.
```

### Chowan University

B.S. Graphic Communications, Graphic Communications

```text
Earned a Bachelor of Science in Graphic Communications.
```

## Tech stack

- Microsoft Azure
- GitHub Actions
- Python
- PowerShell
- Linux
- Windows Server
- Windows 10
- sso
- Git
- Bash
- Microsoft Sentinel
- Microsoft Entra ID
- Microsoft 365
- Azure

To contact Detron, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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