# Destiny Iyayi Ogbeide

Destiny Iyayi Ogbeide is a remote worker on Himalayas, Customer Support Specialist at ChrsiGloria Nursing Agency, based in Nigeria.

Source: https://himalayas.app/@destinyiyayiogbeide

```text
Customer Support Specialist focused on improving retention and delivering accurate, timely service.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Support Specialist, Customer Support, Client Relations, Administrative Support, Records Management, Account Management, Operations Support, Senior Customer Support Specialist, Customer Support Expert, Customer Support Specialist, Customer Service, Customer Success |
| Skills | Communication Skills, Customer Support, Customer Success and Retention, CRM, Ticketing Systems, Relationship Management, Data Entry, Documentation, Google Workspace, Microsoft 365, Task Management, Reporting, Time Management, Problem Solving, High Emotional Intelligence, WhatsApp |

## What I'm looking for

```text
I seek a customer-focused role where I can apply CRM and process-improvement skills to boost retention, resolve issues promptly, and grow into expanded support or client-success responsibilities.
```

## About

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I am a Customer Support Specialist with six years of experience providing high-quality service, resolving inquiries, and supporting business operations. I prioritize accurate recordkeeping and meeting service-level commitments to ensure excellent customer outcomes.

At ChrsiGloria Nursing Agency I handled 20–30+ inquiries daily, maintained 95–98% response accuracy, and kept 100+ customer records with 99% data accuracy. My efforts contributed to a 20% increase in customer retention and a 90%+ first-contact resolution rate.

Previously, as Secretary & Record Officer at Tehilah Children Hospital, I managed executive calendars and coordinated 30+ meetings monthly, reducing scheduling conflicts by 40% and improving communication efficiency by 25%. I maintained confidential records with full compliance to hospital policies.

I hold a BSc in Biochemistry and several customer service and safety certifications. I bring strong CRM and ticketing experience, emotional intelligence, and a commitment to process improvement to every role.
```

## Experience

### Customer Support Specialist (current)

ChrsiGloria Nursing Agency. Feb 2022 - Present

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Handled 20–30+ daily customer inquiries via phone and email with 95–98% response accuracy, maintained 100+ CRM records at 99% accuracy, and implemented solutions that increased customer retention by 20%.
```

Skills: Customer-Support, CRM, Ticketing-Systems, Troubleshooting, Data-Entry, SLA-Management, Customer-Retention

### Secretary & Record Officer

Tehilah Children Hospital. May 2018 - Feb 2022

```text
Managed executive calendars and coordinated 30+ monthly meetings reducing scheduling conflicts by 40%, drafted executive correspondence and maintained confidential records with 100% policy compliance.
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Skills: Calendar-Management, Records-Management, Meeting-Coordination, Documentation, Confidentiality, Reporting, Communication-Skills

### Customer Service Representative

Dakulture Model. Aug 2016 - May 2017

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Handled 30+ daily customer inquiries via phone and WhatsApp, maintained a 90% customer satisfaction score, supported promotional events, and improved database accuracy by 40%.
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Skills: Customer-Service, Sales-Support, Data-Entry, Customer-Satisfaction, Record-keeping, Communication-Skills

## Education

### Ambrose Alli University

Bachelor of Science, Biochemistry. 2012 - 2016

```text
Completed a Bachelor of Science in Biochemistry from February 2012 to April 2016 at Ambrose Alli University, Ekpoma.
```

## Tech stack

- Gmail
- WhatsApp
- Google Workspace
- Score
- Make
- Increase
- Task

To contact Destiny, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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