# Deshna Jain

Deshna Jain is a remote worker on Himalayas, Consultant at KPMG India, based in India.

Source: https://himalayas.app/@deshnajain3

```text
AI strategy consultant at KPMG India who identified agentic banking use cases and sized ₹8 Cr in projected value.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 16600k+ INR |
| Job categories | AI Strategy Consultant, Business Consultant, Product Manager, Process Improvement Consultant |
| Skills | Agentic AI Solutioning, AI Strategy, AI Governance, Use Case Identification, AI Platform Assessment, RAG, LLM orchestration, Prompt Engineering, Benchmarking, Business Case Development, Process Transformation, Operating Model Design, ITSM, CMMI, ITIL |

## About

```text
At KPMG India, I sized ₹8 Cr in projected value from agentic sales personalisation for a large Indian bank by modelling adoption, conversion, and cost-to-serve impact. I also identified and prioritised agentic use cases across loan onboarding and disbursement.

For the same banking work, I supported the design of AI agents for personalised journeys, defining their scope and orchestration logic. I’ve also built agentic AI capability materials and proposal narratives that connect client needs with phased, outcome-linked solutions.

At Optum (UnitedHealth Group), I contributed to cost and process improvements, including deploying Magnus AI to automate email response handling and cut turnaround time by 97.5% for 300K+ stakeholders. I also developed SOPs for support incidents and helped deliver a digital distribution platform for hybrid insurance products.

I founded We Drop Thrift, generating ₹10 lakh in revenue across 1,000+ orders and growing an organic audience through targeted content. Earlier, at IDFC FIRST Bank, I designed a promotional workflow portal and proposed process changes to the 2W loan disbursal journey.
```

## Experience

### Consultant (current)

[KPMG India](https://himalayas.app/companies/kpmg-india). Jun 2026 - Present

```text
Sized ₹8 Cr in projected value from agentic sales personalisation and identified agentic use cases across loan onboarding. Designed ITSM templates and SOPs, and built agentic AI capability collateral for proposals.
```

Skills: Agentic-AI, AI-Strategy, AI-Governance, Use-Case-Identification, RAG, LLM-orchestration, Prompt-Engineering, Benchmarking, Business-Case-Development, Process-Transformation, Operating-Model-Design, CMMI, ITIL, ISO-42001, KPI-and-SLA-Design, PMO, Agile, Scrum, Jira, Power-BI, Tableau, SQL, Python

### Product Strategy Operations

IDFC FIRST Bank. Apr 2025 - Jun 2025

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Proposed ~15% TAT reduction in the 2W loan disbursal journey through UX-led process optimisation. Drove 450+ daily active users and 0.5% state revenue growth by designing a promo-based workflow portal.
```

Skills: Process-Optimization, UX, Product-Strategy, Digital-Delivery, Account-Aggregator, Data-Analysis

### Software Engineer

[Optum (UnitedHealth Group)](https://himalayas.app/companies/optum). Oct 2021 - May 2024

```text
Saved $400K+ annually by optimising full-time hour allocation and cut turnaround time by 97.5% by deploying Magnus AI. Improved ticket response time by 40% and built a digital distribution platform for 100+ brokers.
```

Skills: Cost-Optimization, Process-Improvement, AI-Automation, SOP-Development, Stakeholder-Management, Agile, Scrum, Jira, Product-delivery

### Founder

We Drop Thrift. Jan 2022 - Dec 2023

```text
Generated ₹10 lakh revenue across 1000+ orders with 25% AOV growth by running sourcing, pricing and fulfilment end to end. Built 13,000+ organic followers and 1M+ post impressions across 50+ cities.
```

Skills: Sourcing, Pricing, Fulfilment, Content-Marketing, Demand-Generation, Social-Media-Marketing

### Software Engineering Associate

[Amdocs Development Centre](https://himalayas.app/companies/amdocs). Jul 2021 - Oct 2021

```text
Secured a Pre-Placement Offer out of 1200+ students by delivering the invoicing module for a Fiber-To-The Home programme.
```

## Education

### BITS School of Management, Mumbai (BITSoM)

MBA, Operations and Finance. Grade: 3.46 GPA

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Pursuing an MBA in Operations and Finance, expected to complete in 2026.
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### Thapar Institute of Engineering and Technology, Patiala

B.E., Electronics and Communication. Grade: 76.10%

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Completed a Bachelor of Engineering in Electronics and Communication in 2021.
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### Bhupindra International Public School, Patiala

Class XII, CBSE, General Studies. Grade: 90.00%

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Completed Class XII under the CBSE board in 2017.
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## Tech stack

- Tableau
- Jira
- Python
- SQL
- Power BI

To contact Deshna, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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