# Deon Sanders

Deon Sanders is a remote worker on Himalayas, Senior Customer Account Manager at Comcast, based in United States.

Source: https://himalayas.app/@deonsanders

```text
Senior Customer Account Manager with 10+ years in telecom and enterprise cloud, driving retention through NPS, negotiation, and cross-functional resolution.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Senior Account Manager, Customer Experience, Account Management, Telecom Operations, Project Management, Senior Enterprise Account Manager, Senior Customer Success Manager, Key Account Manager, Sales Account Manager |
| Skills | Customer Success Management, Cross functional Leadership, Customer Escalation, Account Retention, Cloud Contact Center Solutions, Net Promoter Score (NPS), Advanced Negotiation Skills, Project Management, Telecom Operations, Loops, Customer Relationship Management |

## What I'm looking for

```text
I’m looking to continue serving as a trusted customer success partner—proactively managing account health, using NPS to improve satisfaction, and leading cross-functional teams to resolve complex, high-severity issues while protecting retention.
```

## About

```text
I’m a customer success and account management professional with over 10 years of experience in telecommunications and enterprise cloud. I serve as a trusted partner for B2B clients by proactively managing account health, optimizing portfolios, and maximizing retention through customer satisfaction metrics (NPS).

In my roles, I quarterback cross-functional teams—including technical support, product, and operations—to resolve high-severity issues and complex project requirements. I also use advanced negotiation strategies to salvage at-risk enterprise accounts and deliver successful business objectives, with a strong focus on detailed problem solving and timely execution.
```

## Experience

### Senior Customer Account Manager (current)

[Comcast](https://himalayas.app/companies/comcast). Jan 2022 - Present

```text
Serves as the primary liaison for enterprise Comcast clients, quarterbacking cross-functional internal teams to resolve high-severity issues and complex project requirements. Proactively manages account health and retention milestones, using advanced negotiation to salvage at-risk accounts.
```

Skills: Customer-Success-and-Account-Management, Cross-functional-Leadership, Account-Retention, Account-Health, Negotiation, Project-Management, Telecom-Operations, Customer-Relationship-Management

### Customer Experience & Retention Manager

[Verizon](https://himalayas.app/companies/verizon-wireless). Jul 2019 - Dec 2021

```text
Applied telecom and cloud service expertise to troubleshoot customer inquiries and ensure a seamless user experience. Managed high-priority accounts and projects using Net Promoter Score (NPS) tracking and delivered high-touch support during account migrations and technical feature upgrades.
```

Skills: Customer-Experience, Telecom-Operations, Troubleshooting, Net-Promoter-Score-(NPS), Technical-Upgrade, Customer-Satisfaction, Project-Management

### Retention Specialist

[Comcast](https://himalayas.app/companies/comcast). Jan 2017 - Jan 2019

```text
Supported Comcast customer retention by translating complex technical processes for non-technical stakeholders while maintaining high customer satisfaction and retention metrics. Exceeded retention and line-of-business saving quotas and partnered with tier-2 and tier-3 diagnostics squads to resolve high-priority service outages and hardware faults.
```

Skills: Customer-Retention, Customer-Satisfaction, Active-Listening, Hardware-Fault-Resolution

## Education

### Specialized Professional Training

Advanced Negotiation Certification, Negotiation

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Completed an Advanced Negotiation Certification program through Specialized Professional Training.
```

### Customer Satisfaction Metrics (NPS) Training

Customer Satisfaction Metrics (NPS) Training, Customer Satisfaction (NPS)

```text
Completed training focused on Customer Satisfaction Metrics (NPS).
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### Executive Development Program

Executive Development Program, Executive Development

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Completed an Executive Development Program focused on professional development.
```

### Digital Security & Network Infrastructure Fundamentals

Technical Certification Module, Digital Security & Network Infrastructure

```text
Completed a technical certification module covering Digital Security & Network Infrastructure Fundamentals.
```

## Tech stack

- Loops

To contact Deon, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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