# Denise Powell

Denise Powell is a remote worker on Himalayas, Section Manager, Fire & Casualty at State Farm Insurance, based in United States.

Source: https://himalayas.app/@denisepowell

```text
Claims Manager at State Farm who led 60 claim adjusters and developed a roof review template for consistent replacement decisions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 150k+ USD |
| Job categories | Claims Manager |
| Skills | Claims Management, Property Claims, Casualty Claims, Policy Interpretation, Coverage Analysis, Settlement Authority, Claims Adjusting, Claims Operations, Claims Quality Assurance, Claims Investigation, Property Damage Assessment, Liability Determination, Insurance Regulation, Process Improvement, Performance Management |
| LinkedIn | https://linkedin.com/in/DeniseJPowell |

## About

```text
At State Farm, I led Fire & Casualty claims teams and served as a technical resource on policy interpretation, coverage issues, and settlement authority. As Section Manager, I led nine first-line leaders and 60 claim adjusters.

On the Fire Model Enhancement - Wind/Hail Project, I spearheaded development of Template 476 to support consistent Total Roof Replacement decisions. I also contributed to Standard Claims Process updates and am creating a Wind/Hail template for initial claim investigations.

As Team Manager-WCCS, I supervised and developed nine Claims Specialists and championed virtual claims tools, including ClaimXperience. My team achieved the highest overall Service Line Objectives for customer-facing tasks, and I helped prepare staff for future roles.

I hold a Bachelor of Arts in English from Yale University and the Chartered Property Casualty Underwriter (CPCU) designation. My background also includes Fire & Casualty and Auto claims adjusting.
```

## Experience

### Section Manager, Fire & Casualty

[State Farm Insurance](https://himalayas.app/companies/state-farm). Sep 2022 - Sep 2026

```text
Led nine first-line leaders and 60 claim adjusters, providing guidance and serving as a resource. Interpreted and applied deep knowledge of policies, procedures, laws, statutes, insurance regulations, and contract administration for coverage, liability, and damages determination of property damage losses.
```

Skills: Claims-Management, Team-Leadership, Policy-Interpretation, Eligibility-And-Coverage-Issues, Settlement-Authority, Performance-Management, Coaching, Mentorship, Verint, Microsoft-Office

### Section Manager (LDA), Fire & Casualty

[State Farm Insurance](https://himalayas.app/companies/state-farm). Nov 2021 - Sep 2022

```text
Selected for an 18-month leadership development opportunity as a second line leader. Oversaw and led 19 first-line leaders and 200 claim adjusters, directing and serving as a resource in determining coverage, liability, and damages for first-party property damage losses.
```

Skills: Claims-Management, Team-Leadership, Policy-Interpretation, Eligibility-And-Coverage-Issues, Settlement-Authority, Data-Driven-Coaching, Cross-Functional-Collaboration, Operational-Health, Trend-Analysis

### Team Manager-WCCS, Fire & Casualty

[State Farm Insurance](https://himalayas.app/companies/state-farm). Aug 2013 - Nov 2021

```text
Supervised and developed a team of nine Claims Specialists, driving employee job performance results, engagement, and change adoption. Oversaw adjusters' detailed investigations, assessments, and timely settlements of first- and third-party property and casualty claims.
```

Skills: Claims-Management, Team-Leadership, Coaching, Mentorship, Process-Innovation, Claims-Handling, ClaimXperience, Performance-Monitoring, Employee-Development

### Team Manager, First Notice of Loss

[State Farm Insurance](https://himalayas.app/companies/state-farm). Aug 2012 - Aug 2013

```text
Oversaw and managed the first notice of loss reporting process and 10-12 claim associates in the Fire & Casualty department. Monitored phone calls and adherence to staffing needs, and communicated with cross-functional business partners to improve service level objectives.
```

Skills: Claims-Management, Team-Leadership, Six-Sigma, Lean-principles, Process-Improvement, Employee-Development, Business-Acumen, Coaching, Mentorship

### Claims Adjuster, Fire & Casualty

[State Farm Insurance](https://himalayas.app/companies/state-farm). Jun 2009 - Aug 2012

```text
Handled fire and casualty claims, applying knowledge of policies and procedures to determine coverage, liability, and damages.
```

Skills: Claims-Adjusting, Policy-Interpretation, Coverage-Determination, Property-Damage-Assessment

### Auto Claim Adjuster

[State Farm Insurance](https://himalayas.app/companies/state-farm). Sep 1999 - Sep 2009

```text
Adjusted auto claims, investigating and assessing damages and ensuring timely settlements.
```

Skills: Auto-Claims, Claims-Adjusting, Investigation, Settlements

## Education

### Yale University

Bachelor of Arts, English

```text
Bachelor of Arts with a major in English from Yale University.
```

### The Institutes

Chartered Property Casualty Underwriter (CPCU), Insurance

```text
Chartered Property Casualty Underwriter (CPCU) designation.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact Denise, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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