# Denise Barnes

Denise Barnes is a remote worker on Himalayas, Client Service Representative at Country Financial Insurance, based in United States.

Source: https://himalayas.app/@denisebarnes

```text
Client service representative at Country Financial Insurance, resolving policy issues and supporting policyholder satisfaction and retention.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Account Manager, Client Services Manager |
| Skills | Customer Service, client support, Account Management, Clinical Decision Support, Healthcare IT, Property and Casualty Insurance, Insurance Policies, Claims Processing, Regulatory Compliance, Troubleshooting, PC Assembly, Computer configuration, Computer Upgrades, Windows XP, Win7 |

## What I'm looking for

```text
I’m seeking an Account Manager Client Services role, drawing on my experience in Clinical Decision Support and Healthcare IT.
```

## About

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At Country Financial Insurance, I deliver prompt, accurate service to policyholders and agents for Personal Lines products. I resolve policy issues independently, escalate complex cases when needed, and use my active Property & Casualty insurance license to address customer needs.

At Athenahealth, I supported clients by phone and email, diagnosing software issues and assisting with custom reports and health insurance claims. I’m seeking an Account Manager Client Services role where I can draw on my experience in Clinical Decision Support and Healthcare IT.
```

## Experience

### Client Service Representative (current)

Country Financial Insurance. Apr 2024 - Present

```text
Deliver prompt and accurate information and service to policyholders and agents for Personal Lines products and programs. Resolve policy-related issues independently and escalate complex cases as necessary to ensure efficient problem-solving.
```

Skills: Customer-Service, Problem-Solving, Communication-Skills, Property-and-Casualty-Insurance, Policy-Management

### Reservation Hotel/Salon Associate

[PetSmart](https://himalayas.app/companies/petsmart). Oct 2023 - Apr 2024

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Managed appointment scheduling and provided detailed information about available services, ensuring efficient communication with clients. Presented and promoted additional service opportunities to enhance client satisfaction and business growth.
```

Skills: Customer-Service, Scheduling, Communication-Skills, Sales, Problem-Solving

### Dispatch Technical Support

[Honeywell](https://himalayas.app/companies/honeywell-international-inc). May 2008 - Feb 2024

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Provided technical support and facilitated enrollment for energy conservation programs, ensuring seamless customer experiences. Resolved customer complaints effectively and processed orders while coordinating logistics meetings.
```

Skills: Technical-Support, Customer-Service, Problem-Solving, Order-Processing, Logistics

### T3 Operations Specialist

[Convoy](https://himalayas.app/companies/convoy). Dec 2021 - Dec 2023

```text
Managed the onboarding process for carriers and shippers, ensuring seamless integration and effective communication of load status. Facilitated payment processes and compiled workflow reports for senior management.
```

Skills: Operations, Onboarding, Communication-Skills, Reporting, Payment-Processing

### Prime Now Shopper

[Amazon](https://himalayas.app/companies/amazon). Mar 2020 - Dec 2021

```text
Selected and packed items for delivery using company-provided devices, ensuring accuracy and efficiency. Addressed and fulfilled customer replacement requests to maintain service satisfaction.
```

Skills: Order-Fulfilment, Customer-Service, Attention-To-Detail, Time-Management

### Dining Hall Staff

Orchard at Brookhaven. Jun 2018 - Feb 2020

```text
Delivered dining room service across breakfast, lunch, and dinner for senior residents, ensuring a welcoming restaurant-like atmosphere. Adhered to strict dietary restrictions and managed meal service coordination among staff.
```

Skills: Customer-Service, Dietary-Compliance, Team-Coordination, Time-Management

### Client Support Center Analyst

[Athenahealth](https://himalayas.app/companies/athenahealth). Feb 2017 - Mar 2018

```text
Provided comprehensive client support by resolving inquiries through phone and email, effectively diagnosing and addressing complex software issues. Assisted in custom report building and managed the creation and processing of health insurance claims.
```

Skills: client-support, Software-Troubleshooting, Reporting-Build, Claims-Processing, Healthcare-IT

## Education

### OmniTech Institute

Network Engineering, Network Engineering

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Completed a program in Network Engineering at OmniTech Institute in 2014.
```

### Morris Brown College

Computer Science, Computer Science

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Completed a program in Computer Science at Morris Brown College in 1999.
```

## Tech stack

- Workday
- Microsoft Teams
- Genesys
- Guidewire

To contact Denise, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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