# Demitria Gallaread

Demitria Gallaread is a remote worker on Himalayas, Advocacy & Intake Coordinator at Uptown People's Law Center, based in United States.

Source: https://himalayas.app/@demitriagallaread

```text
Customer service coordinator at Uptown People’s Law Center who created and managed a client intake process for legal inquiries.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service Coordinator, Advocacy and Intake Coordinator, Operations Manager, Assistant Grants Manager, Safety Intervention Coordinator |
| Skills | Customer Service, Client intake, Eligibility screening, Legal Call Scheduling, Case Management, Grant Administration, Program Management, Operations Management, Application Processing, Restorative Justice, Trauma Informed Care, Mental Health De Escalation, Data Entry, Payroll Processing, Inventory Management |

## About

```text
At Uptown People’s Law Center, I managed and scheduled legal calls, created and managed a client intake process, and conducted initial prescreens and intakes to assess eligibility.

I also assisted with case management, including maintaining spreadsheets, organizing legal binders, data entry, processing mail, and typing handwritten complaints.

At Chicago Bungalow Association, I helped launch a new ILSFA grant and converted application processing from paper to electronic, increasing productivity 75%.

Earlier, I coordinated safety interventions at BYC, Howard Brown, and supported operations at Relay Graduate School of Chicago. At Philz Coffee and Starbucks, I advanced into supervisory and coffee training roles.
```

## Experience

### Advocacy & Intake Coordinator

Uptown People's Law Center. Jan 2024 - Jan 2026

```text
Managed and scheduled legal calls, developed efficient scheduling systems, and ensured seamless communication for legal inquiries. Assisted with case management tasks including maintaining spreadsheets, organizing legal binders, data entry, processing mail, and typing handwritten complaints.
```

Skills: Google-Workspace, Microsoft-Office, RingCentral, Legal-Server, Case-Management, Data-Entry, Client-intake, Scheduling

### Safety Intervention Coordinator III

BYC, Howard Brown. Jan 2021 - Jan 2022

```text
Coordinated non-violent verbal and physical de-escalation strategies for medical clinic and drop-in center. Implemented frameworks of restorative justice, trauma-informed care, and mental health de-escalation to provide logistical safety intervention for staff and 20-30 houseless youth.
```

Skills: Google-Workspace, Microsoft-Office, RingCentral, Case-Management, De-escalation, Trauma-Informed-Care, Restorative-Justice, Data-Entry

### Interim Operations Manager

Relay Graduate School of Chicago. Jan 2020 - Jan 2021

```text
Organized potential graduate school applications for 2017-2019 enrollment, including detailed reports of candidate transcripts for program eligibility. Processed payments with outside vendors through internal finance systems and reconciled monthly credit card statements.
```

Skills: Google-Workspace, Microsoft-Office, Outlook, Data-Entry, Payroll-Processing, Vendor-Management, Financial-Reconciliations

### Assistant Grants Manager

Chicago Bungalow Association. Jan 2018 - Jan 2020

```text
Promoted from program associate to assistant grants manager, spearheading a new ILSFA grant and facilitating grassroots solar education, customer service, and coordinated installation on the south/west sides of Chicago. Managed paper intake processes and enhanced operations by converting application processing from paper to electronic, increasing productivity 75%.
```

Skills: Grant-Management, Customer-Service, Process-Improvement, Data-Entry, Scheduling, Payroll, Workshop-Facilitation

### Shift Supervisor, Trainer

Philz Coffee. Jan 2016 - Jan 2018

```text
Promoted to Supervisor and Coffee Trainer. Implemented procedural shift strategies and consistently exceeded peak-hour coffee sales records. Spearheaded coffee education by disseminating pamphlets and orchestrating training sessions.
```

Skills: Team-Leadership, Training, Inventory-Management, Customer-Service, Sales, Scheduling

### Barista, Coffee Trainer

Starbucks. Jan 2011 - Jan 2016

```text
Utilized playbook models for peak efficiency in crafting drinks, handling customer service facing POS transactions, and performing store maintenance for an optimal store experience. Sought and successfully achieved advancement through roles as Coffee Master (educator) and Barista Trainer.
```

Skills: Customer-Service, POS, Training, Coffee-Education, Store-Operations

## Education

### City College of Chicago

Public Health. 2012 - 2014

```text
Studied Public Health at City College of Chicago from 2012 to 2014.
```

### City College of San Francisco

Political Science. 2008 - 2010

```text
Studied Political Science at City College of San Francisco from 2008 to 2010.
```

## Tech stack

- RingCentral
- Microsoft Office

To contact Demitria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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