# Delshad Mohammad Delshad Mohammad is a remote worker on Himalayas, Senior Operations Manager at George Dimov, CPA, based in Iraq. Source: https://himalayas.app/@delshadmohammad ```text I build scalable operations systems that improve workflows, teams, and client outcomes. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Iraq | | Authorized to work in | Iraq | | Job categories | Operations Manager, Project Manager, Business Operations Manager, Client Operations Manager, Program Manager, Operations Officer, Executive Assistant, Operations Service Manager, Operations Support Manager | | Skills | Operations Management, Business Operations, Project Management, Client Operations, Process Improvement, Workflow Optimization, Continuous Improvement, Operational Strategy, Operational Workflow Execution, Change Management, Team Leadership, Team Management, Remote Team Management, Cross functional Leadership, Customer Relationship Management, Salesforce, Monday.Com, Process Automation, SOP Development, KPI Reporting, Business Analysis, Data Analysis, Strategic Planning, Performance Management, Recruitment, Coaching, Executive Reporting, Executive Support, Stakeholder Management, Budget Management, Procurement, Logistics Management, Database Management, Excel, Google Sheets, Compliance, Resource Planning, Remote Team, Assistant.To | ## What I'm looking for ```text I’m pursuing opportunities in Operations Management, Client Operations, Project Management, and Business Operations where I can improve processes, build scalable systems, lead teams, and expand my expertise in project management and enterprise automation. ``` ## About ```text At George Dimov, CPA, I built operations infrastructure for a 26-person administrative team, reduced seasonal processing timelines by 30%, and led CRM outreach that converted 7,000+ clients into active quotes and generated over $4M in seasonal revenue. Across George Dimov, CARE International, the Danish Refugee Council, and the French Red Cross, I’ve led multi-site operations, developed SOPs, managed teams, coordinated projects, and strengthened compliance, reporting, logistics, and program delivery. I enjoy solving operational challenges and building practical systems that help teams perform at their best. ``` ## Experience ### Senior Operations Manager George Dimov, CPA. Oct 2023 - Jun 2026 ```text • Architected end-to-end operations infrastructure for a 26-person administrative team via Monday.com and Slack, eliminating workflow redundancies and compressing seasonal processing timelines by 30%. • Engineered a company-wide SOP and process framework from the ground up, standardizing execution across all departments and reducing onboarding ramp time for new hires. • Orchestrated a full-funnel ``` Skills: Continuous-Improvement, Operational-Strategy, Operations-Management, Change-Management, Business-Analysis, KPI-Reporting, Team-Leadership, Strategic-Planning, Business-Operations, Customer-Success, Performance-Management, Remote-Team-Management, Project-Management, CRM, Operational-Workflow-Execution, Workflow-Optimization, Business-Process-Improvement, Monday.Com, Administration, Team-Management, Coaching, Executive-Reporting, Google-Sheets, SOP-Development ### Executive Assistant to Chief Operations Officer George Dimov, CPA. Feb 2023 - Oct 2023 ```text • Partnered directly with the Chief Operations Officer to coordinate executive priorities, scheduling, and cross-functional initiatives across multiple departments. • Developed foundational SOPs, operational documentation, and internal process frameworks that supported the company's operational growth. • Managed cross-department communication and project coordination, improving collaboration and e ``` Skills: Continuous-Improvement, Operational-Strategy, Change-Management, Executive-Services, Project-Coordination, Business-Analysis, KPI-Reporting, Strategic-Planning, Operational-Excellence, Business-Operations, Executive-Support, Customer-Success, C-Level-Support, Performance-Management, Remote-Team-Management, CRM, Workflow-Optimization, Executive-Operations, Business-Process-Improvement, Cross-functional-Leadership, Team-Management, Coaching, Executive-Communication, Executive-Reporting, Google-Sheets, SOP-Development ### Operations Officer CARE International. Dec 2018 - Mar 2019 ```text • Coordinated multi-site operations supporting livelihoods, infrastructure, and compliance-focused programs across multiple project locations. • Developed and implemented an evaluation framework with more than 15 performance indicators, providing executive reporting that informed strategic decisions for programs exceeding $2 million. • Negotiated Memorandums of Understanding (MOUs) with government ``` Skills: Continuous-Improvement, Operational-Governance, Operational-Strategy, Operations-Management, Data-Analysis, Change-Management, Strategic-Planning, Operational-Excellence, Business-Operations, Customer-Success, Stakeholder-Management, Operations-Operations, Performance-Management, Operations-Implementation, Workflow-Optimization, Operations-Control, Team-Management, Program-Management, Coaching, Google-Sheets, SOP-Development ### Operations Team Leader [Danish Refugee Council](https://himalayas.app/companies/danish-refugee-council-dansk-flygtningehjaelp). Oct 2016 - Jun 2018 ```text Launched a multi-site operations program overseeing cash assistance and infrastructure rehabilitation across a $2.5M portfolio. Led a 12-person team and managed budgets with full financial compliance. ``` Skills: Continuous-Improvement, Operational-Strategy, Operations-Management, Change-Management, KPI-Reporting, Budget-Management, Team-Leadership, Strategic-Planning, Operational-Excellence, Business-Operations, Customer-Success, Performance-Management, Remote-Team-Management, Project-Management, Workflow-Optimization, Team-Management, Coaching, Executive-Reporting, Google-Sheets ### Operations Team Leader [Danish Refugee Council / Dansk Flygtningehjælp](https://himalayas.app/companies/danish-refugee-council-dansk-flygtningehjaelp). Oct 2016 - Jun 2018 ```text • Launched a multi-site operations program from the ground up, overseeing cash assistance, infrastructure rehabilitation, vocational training, and business grant delivery across a $2.5M project portfolio. • Led and developed a 12-person operations team, delivering training in project management, compliance, and performance improvement. • Conducted market assessments and collaborated with local aut ``` Skills: Continuous-Improvement, Operational-Strategy, Operations-Management, Change-Management, KPI-Reporting, Budget-Management, Team-Leadership, Strategic-Planning, Operational-Excellence, Business-Operations, Customer-Success, Performance-Management, Remote-Team-Management, Project-Management, Workflow-Optimization, Team-Management, Coaching, Executive-Reporting, Google-Sheets ### Senior Operations Officer [Danish Refugee Council / Dansk Flygtningehjælp](https://himalayas.app/companies/danish-refugee-council-dansk-flygtningehjaelp). Nov 2015 - Sep 2016 ```text • Managed multi-site operations across two regions, overseeing cash assistance, business grants, and vocational training programs. • Led and supported 7-person field teams, increasing program reach by 40% during the first quarter. • Coordinated with more than 10 partner organizations, local authorities, and stakeholders to optimize resource allocation and program implementation. • Supported operat ``` Skills: Continuous-Improvement, Operational-Strategy, Change-Management, Team-Building, Strategic-Planning, Operational-Excellence, Business-Operations, Customer-Success, Performance-Management, Operations-Implementation, Workflow-Optimization, Leadership, Team-Management, Coaching, Google-Sheets, SOP-Development, Resource-Planning ### Senior Operations Officer [Danish Refugee Council](https://himalayas.app/companies/danish-refugee-council-dansk-flygtningehjaelp). Nov 2015 - Sep 2016 ```text Managed multi-site operations across two regions, overseeing cash assistance and vocational training. Led 7-person field teams, increasing program reach by 40% in the first quarter. ``` Skills: Continuous-Improvement, Operational-Strategy, Change-Management, Team-Building, Strategic-Planning, Operational-Excellence, Business-Operations, Customer-Success, Performance-Management, Workflow-Optimization, Leadership, Team-Management, Coaching, Google-Sheets, SOP-Development, Resource-Planning ### Operations Officer [Danish Refugee Council / Dansk Flygtningehjælp](https://himalayas.app/companies/danish-refugee-council-dansk-flygtningehjaelp). Aug 2014 - Oct 2015 ```text • Managed operational activities supporting business grants, livelihoods, and community development programs across multiple project sites. • Designed standardized participant selection criteria and evaluation systems that improved transparency, consistency, and program integrity. • Built and maintained a centralized participant database, ensuring accurate records and full audit readiness througho ``` Skills: Continuous-Improvement, Operational-Strategy, Change-Management, Business-Operations, Customer-Success, Stakeholder-Management, Performance-Management, Logistics-Management, Program-Operations, Team-Management, Coaching, Database-Administration, Google-Sheets ### Operations Officer [Danish Refugee Council](https://himalayas.app/companies/danish-refugee-council-dansk-flygtningehjaelp). Aug 2014 - Oct 2015 ```text Managed operational activities for business grants and livelihoods programs. Designed standardized participant selection criteria and built a centralized participant database ensuring audit readiness. ``` Skills: Continuous-Improvement, Operational-Strategy, Change-Management, Business-Operations, Customer-Success, Stakeholder-Management, Performance-Management, Logistics-Management, Program-Operations, Team-Management, Coaching, Database-Administration, Google-Sheets ### Field Operations Coordinator French Red Cross (Bagneux). Mar 2014 - Jul 2014 ```text • Coordinated field operations supporting infrastructure and community development projects across multiple locations. • Managed procurement activities, supply logistics, and resource allocation to support efficient project execution. • Worked closely with engineering teams, contractors, and field staff to ensure projects were delivered safely, on schedule, and in accordance with operational requi ``` Skills: Continuous-Improvement, Project-Coordination, Operational-Strategy, Change-Management, Field-Coordination, Event-Management, Business-Operations, Procurement, Customer-Success, Performance-Management, Field-Service-Management, Production-Coordination, Team-Management, Field-Operations ### Field Operations Coordinator French Red Cross. Mar 2014 - Jul 2014 ```text Coordinated field operations for infrastructure projects, managing procurement and logistics. Worked with engineering teams and contractors to ensure safe, on-schedule project delivery. ``` Skills: Continuous-Improvement, Operational-Strategy, Change-Management, Field-Coordination, Event-Management, Business-Operations, Procurement, Customer-Success, Performance-Management, Field-Service-Management, Production-Coordination, Team-Management, Field-Operations ## Education ### Cash Learning Partnership (CaLP) Advanced Program in Cash Transfer Operations, Operations Management and Supervision. 2016 - 2017 ### eCornell Becoming a Powerful Leader, Project Management. 2016 - 2017 ### UNFPA Project Management, Business Administration and Management. 2013 - 2013 ### Institute of Deir el-Zor Diploma, Physical Therapy. 2011 - 2012 ## Tech stack - Salesforce - Remote Team - Google Sheets - Microsoft Excel - monday.com - Assistant.to To contact Delshad, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Abbas Ahmed](https://himalayas.app/@abbasahmed): Global Campaigns Officer, ReportOut - [Mohammed Albarznji](https://himalayas.app/@mohammedalbarznji): Volunteer, UNHCR - [Hussein Azeez](https://himalayas.app/@husseinazeez): Co Founder, Rubarz For Elevator - [Fahad Sahi](https://himalayas.app/@fahadsahi): Automation Project Lead, Self Learning & Automation Projects - [Ali Mahdi](https://himalayas.app/@alimahdi): Project Manager & Regional Operations Lead, B. 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