# Delansha Jn Baptiste

Delansha Jn Baptiste is a remote worker on Himalayas, Iyanola Lounge Representative at SLASPA, based in Saint Lucia.

Source: https://himalayas.app/@delanshajnbaptiste

```text
Customer service representative at SLASPA’s Iyanola Lounge, assisting travelers and maintaining accurate guest records and reports.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Saint Lucia |
| Authorized to work in | Saint Lucia |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Representative, Reservations Agent, Lounge Representative |
| Skills | Customer Service, Customer Relationship Management, Customer Inquiry Resolution, Reservation Management, Salesforce, Phone Support, Email Support, Live Chat, Customer Data Entry, Case Tracking, Documentation, Reporting, Microsoft Word, Excel, Outlook |

## About

```text
At SLASPA’s Iyanola Lounge, I deliver personalized service to travelers, assist with guest needs and fast-track arrivals, and maintain accurate guest records and end-of-night reports.

At ITEL INTERNATIONAL, I managed more than 50 customer reservations daily in a remote role. I used Salesforce to enter customer information, track inquiry history, and resolve reservation discrepancies.

I supported international customers by phone, email, and chat at ITEL INTERNATIONAL. My work also included reservation management and accurate documentation.

In hospitality roles at Carnival Cruise Line, Country Breeze Creole Restaurant, and Jwen Se Moun La Bar, I served guests, processed payments, and maintained inventory and nightly records.
```

## Experience

### Iyanola Lounge Representative (current)

SLASPA. Apr 2026 - Present

```text
Deliver personalized customer service to travelers in a premium airport lounge environment, assisting with guest needs and fast-track arrivals. Maintain accurate guest records and complete detailed end-of-night reports.
```

Skills: Customer-Service, Guest-Relations, Record-keeping, Reporting, Hospitality

### Remote Reservations Agent

ITEL International. Jan 2025 - Apr 2025

```text
Managed 50+ customer reservations daily in a fully remote environment while maintaining accuracy and productivity standards. Used Salesforce to enter customer information, track inquiry history, and resolve reservation discrepancies.
```

Skills: Salesforce, Customer-Service, Reservation-Management, Data-Entry, Phone-Support, Email-Support, Live-Chat

### Assistant Server

[Carnival Cruise Line](https://himalayas.app/companies/carnival-corporation). Nov 2023 - Aug 2024

```text
Provided high-volume customer service in a 150-seat fine-dining environment while working with a diverse international team. Managed rapid-paced service workflows with strong attention to accuracy, timing, and customer satisfaction.
```

Skills: Customer-Service, Fine-Dining, Teamwork, Time-Management, Attention-To-Detail

### Waitress

Country Breeze Creole Restaurant. Nov 2020 - Feb 2022

```text
Processed cash and credit-card transactions using POS systems with accurate end-of-shift handling. Provided knowledgeable customer assistance and communicated product/menu information clearly to support customer decisions.
```

Skills: POS-systems, Cash-Handling, Customer-Service, Menu-Knowledge, Communication-Skills

### Bartender

Jwen Se Moun La Bar. Mar 2018 - Sep 2020

```text
Maintained accurate inventory records and completed regular stock-taking to support efficient operations. Handled financial discrepancies promptly and maintained accurate nightly reporting.
```

Skills: Inventory-Management, Stock-Taking, Financial-Reporting, Customer-Service, Hospitality

## Education

### Choiseul Secondary School

School Certificate, General Studies

```text
Completed secondary education and earned a School Certificate.
```

### Certified Massage Therapist

Certified Massage Therapist, Massage Therapy. 2024 - 2024

```text
Completed certification as a Massage Therapist from April 2024 to November 2024.
```

## Tech stack

- Salesforce
- Slack
- Microsoft Teams
- Google Workspace
- Microsoft Excel
- Zoom
- Microsoft Word
- Microsoft Outlook
- Microsoft 365

To contact Delansha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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