# Deidre Ansell

Deidre Ansell is a remote worker on Himalayas, Consumer Experience Executive at Babble Cloud, based in South Africa.

Source: https://himalayas.app/@deidreansell

```text
Remote customer success pro on UK hours. Manages 30 enterprise & mid-market accounts. Psychology-trained, 9 yrs remote. Open to CS, CX & EA roles.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 3k-4k USD |
| Job categories | Executive Assistant, Customer Experience Manager, Customer Success Manager |
| Skills | Project Management, CRM, Salesforce, English, Data Analysis, Customer Experience |
| LinkedIn | https://www.linkedin.com/in/deidre-ansell-42bbb91a8 |

## What I'm looking for

```text
Seeking a fully remote customer success, client experience or executive support role on UK hours (or a mainly UK team with occasional flexibility). I want to own a customer portfolio or support a founder or senior leader, using my behavioural psychology background, with a clear path to senior CS, account management or operations leadership. Based in Cape Town, South Africa.
```

## About

```text
I’m a customer experience professional based in Cape Town with nine years of remote work and a background in behavioural psychology (BA Honours, University of the Witwatersrand, specialising in consumer decision-making and adoption models).

I’m currently a Consumer Experience Executive at Babble Cloud, a SaaS company, where I work UK hours and own a 30-account book spanning enterprise and mid-market customers. I manage customer health cases and escalations, handle helpdesk tickets and support calls, lead renewal pricing conversations, billing queries and invoice reviews, and log risks, contract novations, contractual positions and termination requests.

Before that, I spent seven years as a qualitative researcher at Consumer Psychology Lab, delivering 100+ engagements for businesses and brands. I applied behavioural frameworks to understand why customers adopt or disengage from products, and many clients returned for repeat engagements.

Alongside this, I’ve worked since 2023 as the right hand to the founder of a two-person agency, Web Brew. I handle client communication, onboarding, content scheduling, shoot coordination and contractor management, and I’m the first point of call when something goes wrong. I ran the business for 2.5 weeks while the founder was away, without needing to contact him. Earlier roles include project management at a property development company, where I worked with suppliers, contractors and clients, and a customer-facing marketing coordinator role at Bentley South Africa.

I use AI tools daily to work faster. For example, I turned service information from a client’s 12 franchises into a clear audit spreadsheet in minutes. My core tools are Salesforce, Five9, Halo, Google Workspace, Microsoft Office and Trello.

I’m looking for a remote customer success, client experience or executive support role with UK or close-to-UK hours, where I can combine relationship management with a deep understanding of customer behaviour. I’m especially interested in companies that value clear communication, ownership and room to grow.
```

## Experience

### Consumer Experience Executive (current)

Babble Cloud. Oct 2025 - Present

```text
Owns a book of business of 30 accounts, managing the complete customer lifecycle from onboarding through retention and expansion. Handles escalations, builds Salesforce reports, and presents insights to senior leadership.
```

Skills: Customer-Success, Account-Management, Salesforce, Pipeline-Management, Data-Analysis, Cross-Functional-Collaboration

### Content Manager (current)

Web Brew. Jun 2023 - Sep 2026

```text
Managed cross-platform content and campaign analytics for multiple client accounts using Hootsuite and Meta Business Suite.
```

Skills: Campaign-Analytics, Social-Media-Management, Hootsuite, Meta-Business-Suite, Content-Strategy

### Qualitative Researcher

Consumer Psychology Lab. Nov 2018 - Sep 2025

```text
Delivered 100+ client research engagements over 7 years with zero client attrition, owning the full relationship from research design through insight delivery. Applied behavioural psychology frameworks to inform client retention strategy.
```

Skills: Qualitative-Research, Behavioral-Psychology, Customer-Relationship-Management, Research-Design, Insight-Delivery

### Project Manager

Mile Investments (Pty) Ltd. Jan 2015 - Dec 2017

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Managed projects for the company, overseeing planning, execution, and delivery.
```

### Marketing Coordinator (Customer-Facing)

Bentley South Africa. Jan 2007 - Dec 2010

```text
Served as first point of contact for customer queries and issue resolution alongside marketing duties.
```

Skills: Customer-Service, Issue-Resolution, Marketing

## Education

### University of the Witwatersrand

BA Honours, Psychology

```text
BA Honours in Psychology with a focus on consumer decision-making, behavioural adoption models, and research methodology, applied to customer health analysis and retention strategy.
```

### University of the Witwatersrand

BA, Psychology

```text
BA in Psychology from the University of the Witwatersrand.
```

## Tech stack

- Salesforce
- Microsoft Teams
- Microsoft Office 365
- Trello
- Microsoft Excel
- Meta Business Suite
- ChatGPT
- Claude

To contact Deidre, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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