# Deena User Deena User is a remote worker on Himalayas, Remote Healthcare Specialist at Conduent/Novo Nordisk, based in United States. Source: https://himalayas.app/@deenauser ```text Dedicated healthcare specialist with extensive customer service experience. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | United States | | Authorized to work in | United States | | Job categories | Healthcare Specialist, Technical Support Specialist, Medical Assistant, Animal Science Technician, Health Specialist, Healthcare Support Specialist, Healthcare Assistance Specialist, Bilingual Healthcare Specialist, Remote Healthcare Specialist, Health Insurance Specialist, Customer Service | | Skills | EMR, Receptionist, Microsoft Office, Typing, Medical Terminology, Medical Office Experience, Medical Scheduling, Technical Support, Help Desk, Customer Support, Retail Sales, Communication Skills, Patient Care, Live Chat, Front Desk Duties, Vital Signs, Triage, Customer Service, Medical Reception, Phlebotomy, Anatomy Knowledge, Data Entry, Salesforce, Microsoft Word, Insurance Verification, Jira, Time Management, Training, Organizational Skills, Call Center, Windows, Medical Records, Documentation Review, Jackson, Computer Literacy, Phone Support, HIPAA | ## What I'm looking for ```text I am seeking a role that allows me to leverage my healthcare expertise while providing exceptional customer service and support. ``` ## About ```text I am a passionate healthcare specialist with a diverse background in customer service and technical support. Currently, I work as a Remote Healthcare Specialist for Conduent/Novo Nordisk, where I assist patients with their applications and address shipping and prescription issues. My role requires meticulous attention to detail and effective communication skills, as I also support fellow agents through various channels. Previously, I have held various positions, including a Temporary Tech Support/CSR role at Willis Towers Watson, where I navigated the complexities of Medicare and assisted clients with their healthcare needs. My experience spans across different sectors, including veterinary care and administrative roles, which has equipped me with a unique skill set that I bring to every position I undertake. ``` ## Experience ### Remote Healthcare Specialist (current) Conduent/Novo Nordisk. Mar 2024 - Present ```text Assisted with customer support by researching missing application information, evaluating shipping and prescription issues, and providing phone assistance to patients. Supported phone agents via Teams chat and email while managing appeals and processing applications efficiently. ``` Skills: Teamwork, Customer-Support, Email-Communication, Data-Entry, Attention-To-Detail, Appeals ### Spark Delivery Driver (current) [Walmart](https://himalayas.app/companies/walmart-com). Jan 2020 - Present ```text Delivered goods for Walmart, Sam's Club, and other contracted companies using a delivery app. Worked independently to ensure efficient and safe delivery of items. ``` Skills: Package-handling, Delivery-Services, Independent-work, Logistics, Time-Management, Customer-Service, Self-Management ### Remote Temporary Tech Support/CSR Willis Towers Watson/Via Benefits. Sep 2023 - Jan 2024 ```text Understood various health insurance options for Medicare-aged patients and evaluated retirement benefits with patient healthcare budgets. Provided customer service and tech support, addressing funding issues, reimbursement questions, and assisting with mobile app/website issues. ``` Skills: Medicare, Health-Insurance, Retirement-Benefits, Customer-Service, Technical-Support, Funding-Issues, Medical-Reimbursement, Call-Transfer ### Kennel Technician Sea Dog Inn. May 2019 - Aug 2022 ```text Managed reception, pet care, basic pet grooming, and kennel cleanup. Administered medication and evaluated pet health issues, contacting customers for vet visit approval when necessary. ``` Skills: Pet-Care, Grooming, Kennel-Management, Animal-Handling, Facility-Maintenance ### Pet Care Assistant/Veterinary Front Desk [Banfield Pet Hospital](https://himalayas.app/companies/banfield-pet-hospital). Oct 2020 - Apr 2021 ```text Assisted with pet restraint, blood draws, in-house lab testing, and veterinary front desk duties. Supported veterinary staff during the COVID-19 pandemic. ``` Skills: Pet-Restraint, Blood-Draws, Lab-Testing, Veterinary-Front-Desk, Animal-Care, Customer-Service, Clinic-Operations, Specimen-Collection ### Nursing Assistant/Housekeeper Good Samaritan Society. Jan 2017 - May 2019 ```text Maintained facility cleanliness and provided resident care, including daily grooming as a nursing assistant. Ensured a clean and supportive environment for residents. ``` Skills: Communication-Skills, Resident-Care, Housekeeping, Grooming, Facility-Maintenance, Patient-Hygiene, Teamwork, Attention-To-Detail ### Medical Assistant Sondra Krayca APRN. Dec 2016 - Dec 2017 ```text Performed medical assistant duties including phlebotomy, front desk operations, pre-authorizations, bandaging, and insurance billing. Supported the medical office with various administrative and clinical tasks. ``` Skills: Medical-Assistant, Phlebotomy, Bandaging, Insurance-Billing, Clinical-Support, Patient-Care, Administrative-Support ### Remote Technical Support Asurion/DirecTV. Jan 2015 - Dec 2016 ```text Provided remote technical support, developing strong independent work habits and efficient home office management skills. Assisted customers with technical issues related to DirecTV services. ``` Skills: Communication-Skills, Technical-Support, Remote-Work, Independent-work, Customer-Service, Troubleshooting, Problem-Solving, Call-Center-Operations, Product-Knowledge ### Secretary/Administrative Assistant Barker Farm Services. Mar 2012 - Nov 2015 ```text Calculated chemical loads for aerial spray planes and ground rigs, ordered chemicals, and managed client communications via email. Handled various secretarial and administrative responsibilities. ``` Skills: Chemical-Calculation, Inventory-Management, Client-Communication, Administrative-Support, Data-Entry, Record-keeping ### Assistant Manager Kmart. Nov 2008 - Mar 2012 ```text Assisted managers with daily operations, including staff supervision and customer service. Involved in hiring, training, and performance evaluations of employees. ``` Skills: Staff-Supervision, Customer-Service, Hiring, Training, Retail-Operations, Team-Leadership, Inventory-Management, Sales-Support ## Education ### Arapahoe Community College Some College, Business ```text Pursued studies in Business, gaining foundational knowledge in various business principles and practices. ``` ### Denver Career College Diploma, Medical Assistant. 2005 - 2006 ```text Completed a diploma program in Medical Assistant, acquiring skills in phlebotomy, front desk operations, and medical office procedures. ``` ## Tech stack - Salesforce - Gmail - Jira - Jackson - Windows To contact Deena, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Victoria Fullwood](https://himalayas.app/@victoriafullwood): Member Service Representative, UST - [Ciara Johnson](https://himalayas.app/@ciarajohnson): Medication Technician, Private Duty In Home Care - [Nicole Adkins](https://himalayas.app/@nicoleadkins): Customer Support Specialist I, Conduent - [Jennifer Lynn Lopez](https://himalayas.app/@JenniferLynnLopez): Senior Care Manager / Case Manager, TekSystems/IQVIA Holdings Inc. - [Kelly Childers](https://himalayas.app/@kellychilders): Customer Service Associate, Optum - [Jenee Pilayo](https://himalayas.app/@jeneepilayo): Lead Client Care Specialist, Haiku Veterinary Clinic - [Dinishia thomas](https://himalayas.app/@dinishiathomas): Medical Assistant, Concentra Medical Center - [April Kelly](https://himalayas.app/@aprilkelly): Delivery Driver, Amazon Delivery Partner - [Amber Rose](https://himalayas.app/@amberrose): Walmart Associate, Walmart - [Ky Dixon](https://himalayas.app/@kydixon): Sales Support Representative, Robert Half / Stryker Orthopaedics