# Daynier Maura

Daynier Maura is a remote worker on Himalayas, Telematics Customer Service Executive at ETECSA, based in Cuba.

Source: https://himalayas.app/@dayniermaura

```text
Customer Service Representative at ETECSA who handled telecom complaints, claims, and service requests by phone.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Cuba |
| Authorized to work in | Cuba |
| Salary expectations | 31k+ USD |
| Job categories | Customer Service, Chat Support Representative, WhatsApp Customer Service Representative |
| Skills | Customer Service, Telephone Customer Service, Complaint Handling, Claims Handling, Service Request Processing, Customer Guidance, Issue Follow Up, Telecommunications Services, Executive Telematics Training, Windows 10 |

## What I'm looking for

```text
I'm seeking remote opportunities in customer service, live chat support, and WhatsApp customer assistance.
```

## About

```text
At ETECSA, I provided telephone assistance to customers using telecommunications services. I handled their complaints, claims, and requests, and explained relevant services and procedures.

I identified customer needs and followed up on reported issues, keeping my communication professional and focused on customer satisfaction.

I received an offer for an indefinite-term employment contract, which I couldn't accept due to location-related circumstances. My training includes ETECSA's Executive A in Telematics course, covering telephone handling of complaints, claims, and service requests.

I'm seeking remote opportunities in customer service, live chat support, and WhatsApp customer assistance. I have a personal computer running Windows 10, a high-quality Internet connection, and schedule flexibility to accommodate company shifts.
```

## Experience

### Telematics Customer Service Executive

ETECSA

```text
Provided telephone assistance to customers, handling complaints, claims, and service requests related to telecommunications. Explained services and procedures, identified customer needs, and followed up on reported issues to ensure satisfaction.
```

Skills: Customer-Service, Complaint-Handling, Active-Listening, Problem-Solving, Communication-Skills

## Education

### ETECSA

Executive A in Telematics Training Course, Telematics

```text
Completed specialized training in telephone handling of complaints, claims, and service requests.
```

## Tech stack

- Windows 10

To contact Daynier, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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