# daylan rose

daylan rose is a remote worker on Himalayas, IT Support Engineer at Seidor Networks, based in South Africa.

Source: https://himalayas.app/@daylanrose

```text
IT Support Engineer at Seidor Networks, resolving server incidents, isolating a laptop GPU fault, and supporting multi-client infrastructure.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 30k+ ZAR |
| Job categories | IT Support Engineer, Security Analyst |
| Skills | IT Support, Incident Management, Microsoft 365, Active Directory, Microsoft Entra ID, Windows Server, Endpoint Security, Email Security, Network Troubleshooting, Server Troubleshooting, Hardware Diagnostics, Hyper V, Dell PowerEdge, IDRAC, OMSA |
| LinkedIn | https://linkedin.com/in/daylan-rose |

## What I'm looking for

```text
I'm building toward senior support and security analyst roles.
```

## About

```text
At Seidor Networks, I resolve hardware, software, server, network and user-support incidents across a multi-client MSP portfolio. I’ve recovered a production server from first alert through resolution and traced a persistent laptop fault to its GPU, escalating it to the vendor with evidence.

Previously, I supported users and managed incidents for UK retail and banking clients at Computacenter, as well as providing onsite support at Sun International (Golden Valley Casino). I’m building toward senior support and security analyst roles, and hold a Diploma in Communication Networks and a Higher Certificate in Information and Communication Technology from Cape Peninsula University of Technology (CPUT).
```

## Experience

### IT Support Engineer (current)

Seidor Networks. Mar 2026 - Present

```text
Diagnose and resolve hardware, software, server, network and user-support tickets across a multi-client MSP portfolio. Work alerts and tickets through N-central, ConnectWise and Take Control remote sessions, keeping users informed and recording every resolution.
```

Skills: NCentral, Connectwise, Take-Control, Dell-PowerEdge, IDRAC, OMSA, PERC-RAID, Hyper-V, SAP-Business-One, RDS, SQL-Server, Mimecast, SentinelOne, Sophos, SMTP, Windows-Server, Active-Directory, Entra-ID

### Customer Service Agent

Computacenter. Jun 2025 - Feb 2026

```text
Handled end-user IT support for a large UK retail enterprise, resolving incidents and requests by phone, chat and ticket. Kept users informed and explained fixes in plain language in a high-volume environment.
```

Skills: Incident-Management, Service-Management, Customer-Support, Documentation

### Service Desk Agent

Computacenter. Jun 2024 - Jun 2025

```text
Supported banking staff with account access, application, hardware and connectivity issues. Followed strict security and service procedures in a regulated banking environment.
```

Skills: IT-Support, Security-Procedures, Banking, Troubleshooting

### Junior First Line Analyst

Computacenter. Mar 2023 - Jun 2024

```text
Logged, prioritised and tracked incidents for Marks & Spencer UK, TSB Bank UK, NHS, RS Components and SSE. Followed incidents through to closure, kept customers updated and coordinated with resolver teams.
```

Skills: Incident-Management, Ticketing-Systems, Client-Communication, Coordination

### Information Technology Intern

Sun International. Sep 2022 - Feb 2023

```text
Provided onsite IT support to users in a live casino environment, covering hardware, software and day-to-day maintenance.
```

Skills: IT-Support, Hardware, Software, Maintenance

## Education

### Mimecast

Mimecast Email Security Cloud Gateway Fundamentals, Email Security

```text
Mimecast Email Security Cloud Gateway Fundamentals certification completed in June 2026.
```

### Cisco Networking Academy

CCNAv7 Enterprise Networking, Security, and Automation, Networking. 2022 - 2022

```text
CCNAv7 Enterprise Networking, Security, and Automation course completed in 2022.
```

### Cape Peninsula University of Technology

Higher Certificate, Information and Communication Technology

```text
Higher Certificate in Information and Communication Technology from Cape Peninsula University of Technology.
```

### Cisco Networking Academy

CCNAv7 Introduction to Networks, Networking. 2021 - 2021

```text
CCNAv7 Introduction to Networks course completed in 2021.
```

### Cape Peninsula University of Technology

Diploma, Communication Networks

```text
Diploma in Communication Networks (NQF Level 6) from Cape Peninsula University of Technology.
```

### Cisco Networking Academy

Splunk Cybersecurity Defense Analyst, Cybersecurity

```text
Splunk Cybersecurity Defense Analyst course from Cisco Networking Academy.
```

## Tech stack

- Microsoft Teams
- Windows Server
- Mimecast
- Sophos
- SentinelOne
- Microsoft Entra ID
- Microsoft 365

To contact daylan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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