# Davide Barbieri Davide Barbieri is a remote worker on Himalayas, Director of Operations at Meroma, based in Mexico. Source: https://himalayas.app/@davidebarbieri ```text I’m an Italian hospitality professional with over 15 years of international experience across Europe and Mexico. I’ve worked in customer service, oper ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Mexico | | Authorized to work in | Mexico, Italy, Germany, Switzerland, Luxembourg, United Kingdom, Ireland, France, Sweden, Denmark, Norway, Finland | | Salary expectations | 25k-50k EUR | | Job categories | Customer Service, Customer Support Specialist, Customer Experience Specialist, Customer Success Specialist, Client Services Specialist, Reservations Specialist | | Skills | Customer Service, Customer Support, Customer Experience, Customer Success, Client Services, Reservations, Handling Customer Requests, Complaint Resolution, Service Recovery, Client Communication, Hospitality Operations, Front of house operations, Team Coordination, Recruitment, Onboarding | | LinkedIn | https://www.linkedin.com/in/davide-barbieri-19227043b | ## What I'm looking for ```text I’m open to fully remote Customer Service, Customer Support, Customer Experience, Customer Success, Client Services, and Reservations roles, including international opportunities. ``` ## About ```text 15+ years of international experience across hospitality and customer service in Europe and Mexico. Managed daily operations, teams, schedules, suppliers and guest relations in demanding hospitality environments. Worked across Italy, Germany, France, Ireland, Switzerland and Mexico, adapting quickly to different cultures and working environments. Built strong customer service skills working with international and high-profile guests. Fluent in Italian, Spanish and English, with additional knowledge of German. At Pujol, I provided personalized service to international and high-profile customers, handling requests, complaints, special arrangements, and service recovery. I also managed reservations and customer communications. At Meroma, I managed daily operations, customer experience, and team coordination, and led the opening of two new outlets: a private dining room and wine bar. I’m open to fully remote international roles in customer service, support, experience, success, client services, or reservations. ``` ## Experience ### Director of Operations Meroma. Nov 2025 - Jul 2026 ```text Managed daily operations, customer experience, team coordination, scheduling, suppliers, and service standards. Led the opening of two new outlets, including a private dining room and wine bar. ``` Skills: Operations-Management, Customer-Experience, Team-Coordination, Scheduling, Supplier-Management, Recruitment, Onboarding ### Customer Service Executive Pujol. Feb 2025 - Nov 2025 ```text Provided personalized service to international and high-profile customers, handling requests, complaints, special arrangements, and service recovery. Managed reservations, customer communications, events, and coordination with internal teams. ``` Skills: Customer-Service, Customer-Experience, Reservations, Communication-Skills, Event-Coordination, Service-Recovery ### Front of House Specialist The Dolder Grand Hotel. Oct 2023 - Jun 2024 ```text Provided personalized customer service in a five-star international environment, handling requests, arrangements, and problem resolution. Coordinated with multiple departments to resolve customer needs efficiently. ``` Skills: Customer-Service, problem-resolution, Cross-functional-Coordination, Hospitality ### Guest Operations Manager Dalata Hotel Group. Apr 2023 - Oct 2023 ```text Managed customer-facing operations, reservations, customer requests, and day-to-day support. Resolved complaints and operational issues while coordinating with different departments. ``` Skills: Operations-Management, Customer-Service, Reservations, Problem-Solving, Coordination ### Guest Experience Specialist RIU Plaza The Gresham Hotel. Jan 2022 - Apr 2023 ```text Provided front desk and lobby customer service, assisting international customers with requests, information, and hotel services. Handled complaints and customer issues, providing practical solutions and coordinating with internal teams. ``` Skills: Customer-Service, Frontdesk, Problem-Solving, Coordination ### Maitre Restaurant. Oct 2018 - Mar 2021 ```text Managed customer relations, reservations, front-of-house operations, and service recovery. Supervised service teams and coordinated daily operations between the kitchen, service team, and management. ``` Skills: Client-Relations, Reservations, Front-of-house-operations, Team-Supervision, Service-Recovery ### Maitre Gallo Nero Restaurant. Mar 2014 - Oct 2018 ```text Progressed from kitchen operations to waiter and ultimately Maitre, taking increasing responsibility for customer service and front-of-house operations. Supervised service, reservations, customer requests, and coordination between kitchen and service teams. ``` Skills: Customer-Service, Front-of-house-operations, Team-Supervision, Reservations, Coordination ### F&B Supervisor Baia d'Argento. May 2009 - Dec 2013 ```text Progressed from waiter to Captain Waiter, supervising service and coordinating the front-of-house team. Managed customer requests and maintained high standards of service and customer satisfaction. ``` Skills: Supervision, Customer-Service, Team-Coordination, Service-standards ## Tech stack - Gmail - Linux - macOS - Windows - Google Workspace - Android To contact Davide, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Francesca Canta](https://himalayas.app/@francescacanta): Content Moderator, Yubo - [Valentina Di Silvio](https://himalayas.app/@valentinadisilvio): Customer Service Manager, Koinè S.R.L. - [Monica Carta](https://himalayas.app/@monicacarta): Customer Support Specialist, Smartness - [Giuseppe Lo Sicco](https://himalayas.app/@giuseppelosicco): Receptionist, Hotel Turia - [Estefany Aristimuño](https://himalayas.app/@estefanyaristimuo): Customer & Administrative Assistant, Didier 1934 - [Fabiola Rapassi](https://himalayas.app/@fabiolarapassi): Reception Head / Receptionist, Hotel 4 5 Star Italia - [Abel Gomez](https://himalayas.app/@abelgomez): Customer Experience Associate, Hyatt Place Zurich Airport - [Celina Ferrante](https://himalayas.app/@celinaferrante): Barista and Customer Service, Hotel Resort Pitrizza - [Jessica Tesoniero](https://himalayas.app/@jessicatesoniero): Hospitality Manager & Sommelier Host, Cantina Tredaniele - [Federica Beli](https://himalayas.app/@federicabeli): Front Office Supervisor, Radisson Blu Hotel, Milan