# Daurys Pérez

Daurys Pérez is a remote worker on Himalayas, Customer Service Specialist at Outplex, based in Dominican Republic.

Source: https://himalayas.app/@daurysprez

```text
I resolve complex customer claims, billing disputes, and logistics issues for global brands.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Dominican Republic |
| Authorized to work in | Dominican Republic |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service, Claims Specialist, Customer Support Specialist, Account Manager |
| Skills | Customer Support, Logistics, Trackings, Claims Resolution, Account Management, Billing, Dispute Resolution, Customer Retention, Conflict Resolution, Crisis de escalation, Salesforce, Zendesk, Microsoft Office, Google Workspace, Helpdesk Software, Logistics Systems, omni channel tools, CRM, Spanish, English |

## About

```text
I've supported FedEx and The New York Times accounts, resolving high-volume customer issues across logistics, claims, subscriptions, technical troubleshooting, and billing.

At Teleperformance, I handled cargo tracking and complex shipping claims, resolving 50+ daily issues involving delayed, damaged, or lost shipments. I reduced average resolution time by 15% while maintaining 95% customer satisfaction.

I documented detailed CRM case histories to coordinate with logistics agents, customs clearance, and warehouse teams, while staying fully compliant with international shipping policies.

At Outplex, I managed subscriber communications and retention for The New York Times, saving 20% of accounts attempting to cancel. I'm a native Spanish speaker with fluent professional English and a focus on clear, de-escalating customer support.
```

## Experience

### Customer Service Specialist

[Outplex](https://himalayas.app/companies/outplex). Jun 2024 - Jan 2026

```text
Handled inbound communications for subscription management, technical troubleshooting, and billing inquiries for a global subscriber base. Executed retention strategies, saving 20% of accounts attempting to cancel, and consistently exceeded KPIs for first contact resolution and average handle time.
```

Skills: Customer-Support, Subscription-Management, Technical-Troubleshooting, Billing, Customer-Retention, KPI-Management, CRM, Omni-Channel-Support

### Customer Service & Claims Expert

[Teleperformance](https://himalayas.app/companies/teleperformance-com). Jun 2021 - May 2024

```text
Managed high-priority logistics inquiries, cargo tracking, and complex billing claims for US-based customers, ensuring compliance with international shipping policies. Resolved over 50 daily customer issues, reducing resolution time by 15% and achieving 95% customer satisfaction.
```

Skills: Customer-Support, Logistics, Claims-Resolution, Billing, CRM, Salesforce, Zendesk, Microsoft-Office, Google-Workspace, Helpdesk-Software, Logistics-Systems, Omni-Channel-Support

## Education

### Liceo Estados Unidos de America

High School Diploma, General Studies

```text
Completed high school education, earning a diploma.
```

## Tech stack

- Salesforce
- Zendesk
- Google Workspace

To contact Daurys, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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