# daria del rosario

daria del rosario is a remote worker on Himalayas, Remote Appointment Scheduler & Customer Service Specialist at Remote Operations, based in Dominican Republic.

Source: https://himalayas.app/@dariadelrosario1

```text
Appointment scheduler at Remote Operations coordinating client calendars and confirmations across US time zones.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Dominican Republic |
| Authorized to work in | Dominican Republic |
| Salary expectations | 38k+ USD |
| Job categories | Appointment Scheduler, Customer Service |
| Skills | Appointment Scheduling, Calendar Coordination, Medical Insurance Support, Coverage Verification, Benefit Inquiries, Inbound Call Handling, Outbound Calling, Client Verification, Customer Service, Conflict Resolution, Rescheduling, Confirmation Tracking, HIPAA Awareness, CRM, Online Scheduling Tools |

## What I'm looking for

```text
I'm seeking a role supporting US-based organizations with remote appointment scheduling and customer service.
```

## About

```text
At Remote Operations, I manage appointment scheduling, calendar coordination, and confirmations for clients across US time zones.

I handle inbound and outbound calls to book, reschedule, and verify appointments, maintaining 98%+ accuracy.

I update CRM and digital scheduling platforms in real time to prevent double-booking and resolve scheduling conflicts.

Previously, I handled member and provider inquiries about medical coverage, claims, and benefits while following HIPAA guidelines. I support customers in English and Spanish.
```

## Experience

### Remote Appointment Scheduler & Customer Service Specialist (current)

Remote Operations. Jan 2025 - Present

```text
Manage end-to-end appointment scheduling, calendar coordination, and confirmations for clients across US time zones. Handle high-volume inbound and outbound communications to book, reschedule, and verify appointment details with 98%+ accuracy.
```

Skills: Appointment-Scheduling, Calendar-Coordination, Conflict-Resolution, Rescheduling, Confirmation-Tracking, CRM, Online-Scheduling-Tools, Customer-Service, Inbound-Calls, Outbound-Calls, Active-Listening, De-Escalation-Techniques

### Call Center Customer Service Representative

Medical Insurance Services

```text
Handled high-volume phone interactions from health plan members and providers regarding coverage, claims, and benefit verification. Adhered strictly to patient privacy regulations (HIPAA guidelines) and medical confidentiality standards during all member communications.
```

Skills: Customer-Service, Health-Insurance, Coverage-Verification, Claims, Benefit-Inquiries, HIPAA, De-escalation, First-Contact-Resolutions, Customer-Satisfaction

## Education

### High School

High School Diploma, General Studies

```text
Completed high school education in Santo Domingo, Dominican Republic.
```

## Tech stack

- Gmail
- Citrix

To contact daria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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