# dare kaosy

dare kaosy is a remote worker on Himalayas, Supervisor, Customer Service at iRecharge Tech-Innovations Ltd, based in Nigeria.

Source: https://himalayas.app/@darekaosy

```text
I lead high-volume customer support operations, resolving complex fintech and utility escalations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Supervisor, Customer Experience Manager, Customer Support Manager, Customer Service Executive, Contact Center Specialist, Complaint Resolution |
| Skills | Customer Experience, Customer Retention, Complaint Resolution, Escalation Management, Ticket Handling, Customer Support, Live Chat, Email Support, Phone Support, Social Media Support, WhatsApp, Zoho Desk, Zendesk, Freshdesk, SugarCRM, InCMS, Transaction Monitoring, Refund Processing, Payment Disputes, Technical Troubleshooting, Account Support, Customer Onboarding, Customer Engagement, Data Entry, Compliance Reporting, Team Leadership, Training Support, KYC Verification, Customer Verification, CRM Automation, AI enabled Customer Support (Emotion AI) |
| LinkedIn | https://linkedin.com/in/olamide-dare |

## What I'm looking for

```text
I'm looking to lead or improve customer experience operations, using CRM automation and AI-enabled support to strengthen service quality, efficiency, escalation handling, and customer retention.
```

## About

```text
At iRecharge Tech-Innovations, I oversee eight customer support executives and resolve more than 300 complex customer and partner escalations weekly. I provide second-level support for banks, API merchants, and distribution companies, resolving 1,500+ monthly cases while improving onboarding turnaround by 20%.

Across fintech, energy, and utilities support, I've handled payment disputes, refunds, transaction issues, billing complaints, and service interruptions. I've delivered up to 98% SLA-compliant resolution, 95% first-contact resolution, and stronger operations through coaching, CRM accuracy, escalation management, and process improvement.
```

## Experience

### Supervisor, Customer Service (current)

iRecharge Tech-Innovations Ltd. Aug 2024 - Present

```text
Resolved over 300 complex customer and partner escalations weekly, reducing repeat complaints by 25%. Oversee a team of 8 support executives, achieving 95% adherence to service standards.
```

Skills: Customer-Service, Escalation-Management, Team-Leadership, SLA, CRM, Zoho-Desk, Zendesk, Freshdesk, SugarCRM, InCMS, KYC, Merchant-Onboarding, Process-Improvement

### Customer Service Executive

iRecharge Tech-Innovations Ltd. Apr 2023 - Jul 2024

```text
Handled 400+ weekly customer interactions across live chat, email, phone, and social media, achieving 95% First Contact Resolution. Resolved complex payment disputes and refunds with 98% SLA-compliant resolution rate.
```

Skills: Customer-Service, Live-Chat, Email-Support, Phone-Support, Social-Media, Payment-Disputes, Refunds, SLA, CRM, Zoho-Desk, Zendesk, Freshdesk, SugarCRM, InCMS, Transaction-Monitoring

### Contact Center Specialist

Abuja Electricity Distribution Company (AEDC). Feb 2022 - Mar 2023

```text
Resolved 60–100 daily inbound and outbound customer interactions across multiple channels, achieving 95% customer satisfaction. Reduced repeat complaints by 35% through accurate resolution tracking.
```

Skills: Customer-Service, Multichannel-Support, WhatsApp, Facebook, Twitter, Email, Live-Chat, Complaint-Resolution, SLA, CRM

### Supervisor, Customer Experience

Abuja Electricity Distribution Company (AEDC). Nov 2019 - Jan 2022

```text
Supervised and coached a team of 10 customer service officers, improving productivity by 30%. Supported implementation of ticketing systems that reduced average response time by 20%.
```

Skills: Team-Leadership, Coaching, Ticketing-Systems, Process-Improvement, Escalation-Management, CRM, Performance-Reviews

### Complaint Resolution Officer

Abuja Electricity Distribution Company (AEDC). May 2018 - Sep 2019

```text
Managed high-volume customer complaints across multiple channels, achieving 98% resolution rate. Reduced complaint resolution time to 24–48 hours through structured follow-up and escalation management.
```

Skills: Complaint-Resolution, Escalation-Management, Billing-Disputes, Account-Support, CRM, SLA, Follow-up

## Education

### Kogi State Polytechnic

Higher National Diploma, Business Administration. 2019 - 2022

```text
Pursued a Higher National Diploma in Business Administration, focusing on business management and administrative principles.
```

### Kogi State Polytechnic

National Diploma, Business Administration. 2014 - 2016

```text
Completed a National Diploma in Business Administration, building foundational knowledge in business and administration.
```

### West Africa Association of Customer Service Professionals

Certified Customer Service Professional (CCSP), Customer Service

```text
Earned the Certified Customer Service Professional (CCSP) certification, demonstrating expertise in customer service.
```

## Tech stack

- SugarCRM
- Zendesk
- Zoho Desk
- WhatsApp
- FreshDesk

To contact dare, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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