# Daramola Omoyeni

Daramola Omoyeni is a remote worker on Himalayas, Operations & Customer Experience Lead at Yeni’s Oven, based in Nigeria.

Source: https://himalayas.app/@daramolaomoyeni

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Customer Success and Operations professional delivering empathetic support and measurable product improvements.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Success Manager, Customer Success Manager, Customer Support Specialist, Operations Manager, Client Success Specialist, Product Operations, Customer Experience Specialist, Customer Success Specialist, Sr. Manager Of Customer Success, Customer Success Professional, Customer Success Director, Customer Success Lead |
| Skills | Customer Retention, Escalation Management, Operations, Process Improvement, Stakeholder Engagement, High Emotional Intelligence, CRM, Customer Support Tools, Microsoft Office, Project Management, Digital Marketing, Loops, Teamwork, Customer Success |

## What I'm looking for

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I seek a customer-centric role where I can resolve complex issues, improve processes, mentor teams, and help scale product adoption in a fast-paced environment.
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## About

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I am a Customer Success and Operations professional with fintech and small‑business experience, focused on helping customers confidently use savings products and resolving escalations quickly. I consistently deliver fast resolution times while preserving service quality and building trust.

At PiggyTech Global (PiggyVest) I handled high‑volume customer support—over 1,500 conversations weekly—and closed 500+ third‑party escalations, liaising with banks and internal teams to reduce churn and drive upsell opportunities. I also supported walk‑in customers with onboarding, app setup, and account troubleshooting.

I founded and operate a food business where I manage end‑to‑end operations, customer experience, and marketing, driving repeat purchases and 50% revenue growth at pop‑up events. I bring strong process improvement, stakeholder communication, and customer empathy to roles that require operational rigor and a customer‑centric mindset.
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## Experience

### Operations & Customer Experience Lead (current)

Yeni’s Oven. Sep 2020 - Present

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Founded and operated an end-to-end food business, achieving 50% revenue growth at pop-up events and increasing repeat purchases and referrals by 30% through improved customer experience and feedback loops.
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Skills: Operations-Management, Customer-Experience, Business-Development, Marketing, Inventory-Management, Customer-Feedback, Problem-Solving

### Customer Success Executive

PiggyTech Global Ltd. Apr 2023 - Apr 2025

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Managed 1,500+ weekly customer conversations for savings and account issues, resolved 500+ third-party escalations to minimise churn, and maintained one of the fastest resolution times while driving upsell and cross-sell opportunities.
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Skills: Customer-Support, Escalation-Management, Fintech-Operations, Upselling, CRM, Conflict-Resolution, Process-Improvement

### Customer Success & Regional Sales Intern

Galaxy Backbone Limited. Dec 2021 - Nov 2022

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Collected and analysed customer feedback to inform service improvements, maintained departmental records with 100% compliance, and supported cross-departmental communication and expense tracking.
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Skills: Customer-Feedback-Analysis, Documentation, Microsoft-Office, Project-Management, CRM

## Education

### Dreams Media Academy

Certificate in Digital Marketing, Digital Marketing. 2025 - 2025

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Completed a Certificate in Digital Marketing.
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### Jobberman

Training Certificate, Soft Skills. 2021 - 2021

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Completed Jobberman soft skills training.
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### Lagos Business School

Leadership Program, Leadership / Sustainable Waste Management. Grade: Exceptional performer

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Participated in the Leadership Program for Sustainable Waste Management and received an Exceptional Performer award.
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### Credly (by Pearson)

Customer Engagement Specialist (credential), Customer Engagement. 2023 - 2023

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Earned the Customer Engagement Specialist credential.
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### Babcock University

Bachelor of Arts, Political Science. Grade: Second Class Upper (CGPA: 4.11)

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Completed a Bachelor of Arts in Political Science with Second Class Upper honours and a CGPA of 4.11.
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### Coursera

Customer Service Fundamentals (course), Customer Service. 2023 - 2023

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Completed the Customer Service Fundamentals course.
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### Project Management Essentials

Project Management Essentials (certified), Project Management. 2022 - 2022

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Completed a certified Project Management Essentials program.
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### Google Digital Skills for Africa

Certification, Digital Skills. 2021 - 2021

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Completed Google Digital Skills for Africa training.
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### New Horizons

Professional Certifications, Project Management / IT Applications

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Completed training and certifications in Project Management, Microsoft Word & Excel, and CRM.
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## Tech stack

- Gmail
- Loops

To contact Daramola, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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