# Danilo Lemus

Danilo Lemus is a remote worker on Himalayas, Freelance Translator and Language Tutor at Self-employed, based in Cuba.

Source: https://himalayas.app/@danilolemus

```text
Customer support specialist at Microsoft who helped resolve customer issues; I also translate and teach English and Spanish.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Cuba |
| Authorized to work in | Cuba |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Virtual Assistant, Bilingual Customer Support Specialist |
| Skills | Customer Service, Customer Support, Customer Assistance, English Spanish Translation, Language Teaching, Virtual Assistant, Email Support, Live Chat, Administrative Support, Restaurant Operations, Restaurant Management, Conflict Resolution, Microsoft Word, Excel |

## What I'm looking for

```text
I'm seeking a remote position in customer service, virtual assistance, or bilingual customer support.
```

## About

```text
At Microsoft, I provided online customer support, responded to inquiries, and helped resolve customer issues.

As a freelance translator and language tutor, I provide English-Spanish translation services and teach English and Spanish. I prepare personalized lessons and educational materials for students at different proficiency levels.

I earned a Licenciado en Lenguas Extranjeras from Universidad de La Habana, with a specialization in Spanish Language and English Literature. I’m seeking a remote position in customer service, virtual assistance, or bilingual customer support.
```

## Experience

### Freelance Translator and Language Tutor (current)

Self-employed. Jan 2008 - Present

```text
Provide English-Spanish translation services for diverse clients and teach English and Spanish to students of different proficiency levels. Prepare personalized lessons and educational materials, and manage client communications and schedules.
```

Skills: Translation, Teaching, English, Spanish, Lesson-Planning, Client-Management

### Online Customer Support Specialist

[Microsoft](https://himalayas.app/companies/microsoft). Jan 2020 - Dec 2023

```text
Provided online customer support and assistance to clients, responding to inquiries professionally and in a timely manner. Helped resolve customer issues and improved customer satisfaction.
```

Skills: Customer-Service, Online-Support, Communication-Skills, Problem-Solving, Email-and-Chat-Support

### Restaurant Manager

Restaurant Operations

```text
Managed daily restaurant operations and workflow, coordinated staff schedules, and supervised employees. Oversaw customer service and responded effectively to complaints.
```

Skills: Restaurant-Management, Staff-Supervision, Customer-Service, Operations, Conflict-Resolution

## Education

### Universidad de La Habana

Licenciado en Lenguas Extranjeras, Foreign Languages. Grade: Distinction

```text
Earned a Licenciado en Lenguas Extranjeras (Bachelor's Degree in Foreign Languages) with a specialization in Spanish Language and English Literature. The degree was conferred with distinction.
```

## Tech stack

- Microsoft Excel
- Microsoft Word

To contact Danilo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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