# Danilo Borinaga III

Danilo Borinaga III is a remote worker on Himalayas, TEAM CAPTAIN/LEADER - WING ASSISTANT at Freelance, based in Philippines.

Source: https://himalayas.app/@daniloiiiborinaga

```text
I am an Experienced professional in general virtual assistance and customer service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 20k-40k PHP |
| Job categories | Customer Service Lead, Executive Assistant |
| Skills | Customer Service, Call Center Support, Call Center Operations, Customer Service Operations, Customer Service Operations Management, Employee Supervision, Team Leadership, Quality Assurance, Training, Executive Assistant, Administrative Work, Email Support, Phone Support, Customer Support, Monitoring, Operations, Coaching and Mentoring |
| Website | https://docs.google.com/document/d/1t_AxjWKa2cMzzTllu80Pj4HHJmY6lfhdqbFuTMH4BU8/edit |

## What I'm looking for

```text
I am looking for opportunities to utilize my skills in virtual assistance, customer service, and team management. I seek a role that allows me to contribute effectively to a team, provide exceptional service to clients or customers, and continuously learn and grow in a dynamic environment.
```

## About

```text
I'm Danilo C. Borinaga, III, an experienced professional in virtual assistance and customer service. At Wing Assistant, I led a mini-team, providing daily support, motivation, and coaching using tools like Discord and Google Suite. Previously, at Noelle Randall Coaching, I managed appointments, inquiries, and Zoom classes, utilizing Gmail, GoHighLevel CRM, and Zoom.

With a background at Amazon, I excelled as a supervisor/team lead, subject matter expert, and customer service representative. In these roles, I ensured exceptional customer service, met monthly metrics, and led client meetings using Amazon Tools. My diverse experience, coupled with a degree in AB Sociology from Caraga State University, equips me with the skills to excel in any virtual assistance or customer service role.
```

## Experience

### TEAM CAPTAIN/LEADER - WING ASSISTANT

[Freelance](https://himalayas.app/companies/freelance-himalayas). Aug 2023 - Feb 2024

```text
* Manage a mini-team 
* A daily check-in with VAs including Support, Motivation, and Occasional Coaching sessions
```

Skills: Employee-Supervision, Team-Leadership, Operations, Executive-Assistant, Administrative-Work

### General Virtual Assistant - NOELLE RANDALL COACHING

[Freelance](https://himalayas.app/companies/freelance-himalayas). Oct 2022 - Jul 2023

```text
Call leads to confirm appointments
Monitor and Answer email inquiries 
Monitor and Answer SMS inquiries 
Monitor and Answer Community Platform inquiries 
Monitor and Answer Support Team inquiries 
Moderate/Co-host Zoom class and check for students attendance 
Join Client Events
```

Skills: Executive-Assistant, Administrative-Work, Email-Support, Phone-Support, Customer-Support, Monitoring

### Supervisor / Team Lead

[Amazon](https://himalayas.app/companies/amazon). Sep 2021 - Sep 2022

```text
* Handled macro teams making sure that they provided
excellent customer service
* making sure that agents pass the monthly metrics by doing
* Making Daily performance Report
* Joining Client meetings
```

Skills: Customer-Service-Operations-Management, Customer-Service-Operations, Customer-Service, Employee-Supervision, Team-Leadership, Quality-Assurance, Training, Coaching-and-Mentoring

### Subject Matter Expert

[Amazon](https://himalayas.app/companies/amazon). Mar 2021 - Sep 2021

```text
* Explaining policy implementation to fellow team members.
* Getting management approval or approving alterations in rules, procedures and policies.
```

Skills: Customer-Service-Operations, Customer-Service-Operations-Management, Customer-Service

### Customer Service Representative

[Amazon](https://himalayas.app/companies/amazon). Sep 2020 - Mar 2021

```text
* Delivering timely, accurate and professional customer service to Amazon customers
* Helping solve problems such as: locating a package; returning an item; or assisting a delivery driver to get a package to a customer on time
```

Skills: Customer-Service, Call-Center-Support, Call-Center-Operations

### ADMINISTRATIVE ASSISTANT - ASSISTANT GRAPHIC ARTIST

[Arts and Craft Manufacturing](https://himalayas.app/companies/freelance-himalayas). Jun 2016 - Mar 2020

```text
* Handling data entry, managing documents, organizing files, and assisting with general office duties
* Scheduling Appointments, Answering Phone calls, order Entry.
* Involves understanding design principles, collaborating with creative teams, and utilizing graphic design software to produce layouts for print or digital media
```

## Tech stack

- Gmail
- Adobe Photoshop
- Slack
- Microsoft Teams
- Telegram
- Jira Service Desk
- Google Workspace
- Google Sheets
- Microsoft Excel
- Discord
- Zoom
- Google Meet
- Amazon Chime
- Google Chrome
- Microsoft Edge
- Avaya
- Adobe Illustrator
- Canva

To contact Danilo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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