# Danila Blagorodniy

Danila Blagorodniy is a remote worker on Himalayas, IT Support Technician (Freelance) at Self-employed, based in United Kingdom.

Source: https://himalayas.app/@danilablagorodniy

```text
IT Support Technician at The London School of Mathematics and Programming; delivered a Windows 11 device refresh.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 28k+ GBP |
| Job categories | IT Support Technician, Desktop Support Technician |
| Skills | 1st Line Support, 2nd Line Support, Desktop Support, ITIL, Incident Management, Service Requests, ServiceNow, SLA, Active Directory, Entra ID, Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, One Drive |

## What I'm looking for

```text
I'm seeking a 1st/2nd Line or Desktop Support role, and I'm available full-time for on-site work.
```

## About

```text
At The London School of Mathematics and Programming, I provided on-site 1st/2nd line support to staff, tutors, and students, resolving incidents and service requests through the ticketing system within SLAs.

I managed user onboarding and offboarding across Active Directory, Entra ID, and Microsoft 365. I also delivered a Windows 11 device refresh, imaging and deploying laptops and classroom PCs with Intune and Autopilot.

As a freelance IT Support Technician, I provide on-site and remote support for home users and small businesses, including hardware repair, Windows and macOS rebuilds, networking, and Microsoft 365 administration. Previously, I delivered Python automation projects for multiple Upwork clients and fixed Windows and Linux faults.
```

## Experience

### IT Support Technician (Freelance) (current)

Self-employed. Apr 2024 - Present

```text
Provided on-site and remote support for home users and small businesses, including hardware repair, Windows and macOS rebuilds, networking, and Microsoft 365 administration.
```

Skills: Hardware-Repair, Windows, MacOS, Networking, Microsoft-365, Remote-Support, Onsite-Support

### IT Support Technician

The London School of Mathematics and Programming. Apr 2026 - Sep 2026

```text
Provided on-site 1st/2nd line support to staff, tutors and students, resolving incidents and service requests within SLAs. Managed user lifecycle in Active Directory, Entra ID and Microsoft 365, and delivered a Windows 11 device refresh using Intune and Autopilot.
```

Skills: Active-Directory, Entra-ID, Microsoft-365, Intune, Autopilot, Windows-11, ServiceNow, Exchange-Online, MFA, Group-Policy, PowerShell, Networking, A-V-Support, Printers, WiFi, Backup-And-Recovery, Knowledge-Base

### Python Developer / IT Consultant

[Upwork](https://himalayas.app/companies/upwork). Dec 2022 - Dec 2024

```text
Delivered 10+ Python automation projects and fixed Windows and Linux faults for multiple clients, maintaining a 5-star rating.
```

Skills: Python, Automation, Windows, Linux, Troubleshooting

## Education

### Bath Spa University

BSc (Hons), Computing. 2025 - Present

```text
Pursuing a BSc (Hons) in Computing, attending one day per week, with expected completion in 2029.
```

### PeopleCert

ITIL 4 Foundation, IT Service Management. 2025 - 2025

```text
Earned the ITIL 4 Foundation certification in 2025.
```

### Microsoft

Microsoft Certified: Azure Fundamentals (AZ-900), Cloud Fundamentals. 2025 - 2025

```text
Earned the Microsoft Certified: Azure Fundamentals (AZ-900) certification in 2025.
```

### Dnipro Polytechnic College

Diploma (EQF Level 5), Computer Science. 2019 - 2023

```text
Completed a Diploma (EQF Level 5) in Computer Science from 2019 to 2023.
```

## Tech stack

- Microsoft Teams
- Python
- PowerShell
- Linux
- macOS
- Windows Server
- Windows 10
- Git
- ServiceNow
- Bash

To contact Danila, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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