# Daniel Lobo

Daniel Lobo is a remote worker on Himalayas, Client Support & Language Services at Freelance / Self-employed, based in Brazil.

Source: https://himalayas.app/@daniellobo1

```text
I support international clients in English across remote customer and account operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Success Manager, Account Manager |
| Skills | Customer Support, client support, Account Management, B2B Support, Technical Support, Client Onboarding, Client Follow up, Customer Retention, English, Portuguese, Spanish, Translation, Written Communication, Radio Communication, Voice support, Training, Public Speaking, Remote Work, Video Communication, Live Chat, Email Support, Microsoft Office, Windows, Web Research, Social Media, Online Client Management, Asynchronous |
| LinkedIn | https://linkedin.com/in/daniel-lobo-bilingue |

## What I'm looking for

```text
I'm seeking remote customer support, client success, or account roles with international companies that pay in USD, where I can serve clients in English across time zones.
```

## About

```text
I provide English-language client support online through video, chat, and email, managing onboarding, scheduling, follow-up, and written communication end to end.

At Ecolab, I was the primary commercial contact for B2B clients across Maranhão, Piauí, and parts of Ceará and Pará, combining account management, technical support, and training to meet service targets. I also managed advertising accounts at Jornal O Imparcial and Aqui MA.

My background includes time-critical English radio communication for incoming ships at the Port of São Luís and nationwide training for Vivo customer-facing teams. I work fluently in English, natively in Portuguese, and have intermediate Spanish.
```

## Experience

### Client Support & Language Services (current)

Freelance / Self-employed. Jan 2016 - Present

```text
Provided online English-language support and instruction to clients via video, chat, and email. Managed a small client-service operation end to end, including onboarding, scheduling, follow-up, and written communication.
```

Skills: English, Portuguese, Translation, Client-Onboarding, Scheduling, Written-Communication, Video-Conferencing, Live-Chat, Email-Support

### Territory Manager

[Ecolab Inc.](https://himalayas.app/companies/ecolab-inc). Jan 2011 - Dec 2014

```text
Served as primary commercial contact for B2B clients across Maranhão, Piauí, and parts of Ceará and Pará. Combined account management, technical support, and training to resolve issues and meet service targets.
```

Skills: Account-Management, B2B-Sales, Technical-Support, Training, Client-Relations

### Account Executive

Jornal O Imparcial. Jan 2010 - Dec 2011

```text
Managed advertising accounts for O Imparcial and Aqui MA, including social media placements, inquiries, and proposals.
```

Skills: Advertising-Sales, Account-Management, Social-Media, Proposals

### Bilingual Radio Operator

Alpha Marítima. Jan 2009 - Dec 2009

```text
Contacted incoming vessels by radio in English to support ship pilots during approach and berthing at the Port of São Luís. Relayed clear, time-critical information between ships and the piloting team under operational pressure.
```

Skills: English-Communication, Radio-Communication, Maritime-Operations, Customer-Service, Time-Critical-Communications

### Sales Consultant & Training Multiplier

Grupo Foco – VIVO. Jan 2005 - Dec 2008

```text
Started as Sales Promoter and became Training Multiplier, traveling across most of Brazil for nearly four years. Delivered classroom and field training for Vivo employees in multiple states, coaching front-line teams on customer communication, product knowledge, and service quality.
```

Skills: Sales, Training, Coaching, Client-Communication, Product-Knowledge, Service-quality, Telecommunications

## Education

### Faculdade São Luís

Bachelor’s Degree in Social Communication – Journalism, Social Communication. 2004 - 2009

```text
Bachelor’s Degree in Social Communication – Journalism from Faculdade São Luís, completed in 2009.
```

## Tech stack

- Windows

To contact Daniel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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