# Daniel Isaiah

Daniel Isaiah is a remote worker on Himalayas, Customer Support/ Travel Manager at Dream Port, based in Nigeria.

Source: https://himalayas.app/@danielisaiah

```text
Customer support specialist at Dream port, improving response efficiency and maintaining 99% data accuracy.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 37k+ USD |
| Job categories | Customer Support Specialist, Virtual Assistant, Customer Service Supervisor, Operations Officer, Travel Manager |
| Skills | Customer Support, Customer Service, Customer Relationship Management, CRM Strategy, Client Onboarding, Issue Resolution, Customer Retention, Customer Satisfaction Improvement, Administrative Support, Email Support, Live Chat, Email Management, Scheduling, Digital Records Management, Database Updates |

## About

```text
At Dream port, I manage customer enquiries, administrative tasks, and service requests while maintaining 99% data accuracy and improving response efficiency.

At GULK GLOBAL, I maintained digital records and database updates, improved administrative workflow efficiency by 30%, and handled more than 50 administrative and customer support requests weekly.

At GODS OWN TRANFORMATION SCHOOLS, I led a CRM strategy that boosted customer satisfaction by 45%. I also overhauled escalated-issue response protocols, helping resolve conflicts 50% faster.
```

## Experience

### Customer Support/ Travel Manager (current)

Dream Port. Feb 2025 - Present

```text
Managed customer enquiries, administrative tasks, and service requests while maintaining 99% data accuracy and improving response efficiency. Handled a large number of customers across multiple locations, fostering a culture that reduced issues.
```

Skills: Customer-Support, Travel-Management, Communication-Skills, Problem-Solving, Data-Accuracy, Administrative-Tasks

### Virtual Assistant

Gulk Global. Jun 2024 - Jan 2025

```text
Maintained 99% data accuracy while managing digital records, database updates, and administrative documentation. Improved administrative workflow efficiency by 30% through task prioritization, email management, scheduling, and digital organization.
```

Skills: Data-Management, Email-Management, Scheduling, Digital-Organization, Administrative-Support, Task-Prioritization

### Customer Service Supervisor / Operation Officer

Gods Own Transformation Schools. May 2023 - Mar 2024

```text
Led implementation of an innovative CRM strategy that boosted customer satisfaction rate by 45% within six months. Overhauled escalated issues response protocols, leading to a 50% faster conflict resolution and stronger customer retention.
```

Skills: CRM-Strategy, Customer-Satisfaction, Conflict-Resolution, Customer-Retention, Feedback-Integration, Cross-Functional-Collaboration

## Education

### Imo State University

Bachelor of Art, English and Literary Studies. 2020 - 2025

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Bachelor of Art in English and Literary Studies from Imo State University, completed in 2025.
```

### HubSpot Academy

Customer Service Certificate, Customer Service

```text
Completed Customer Service Certificate from HubSpot Academy.
```

### Google

Google Workspace Productivity Training, Productivity

```text
Completed Google Workspace Productivity Training from Google.
```

### Salesforce

Salesforce Certified Administrator, Salesforce Administration. 2024 - 2024

```text
Certified Salesforce Administrator, issued by Salesforce in 2024.
```

## Tech stack

- Salesforce
- HubSpot
- Google Workspace

To contact Daniel, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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