# Danesse Santos

Danesse Santos is a remote worker on Himalayas, Customer Service Representative at Genpact Philippines, based in Philippines.

Source: https://himalayas.app/@danessesantos

```text
Customer-focused virtual assistant and customer service professional with strong communication and CRM skills.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Customer Service Representative, Virtual Assistant, Collections Specialist, Sales Support, Administrative Assistant, Account Management, Lead Generation Specialist, Customer Experience Representative, Customer Service Associate, Customer Support Agent, Customer Service, Customer Support Specialist, Client Services Representative, Call Center Representative |
| Skills | Customer Service, Complaint Handling, Escalation Management, Email Resolution, Call Resolution, Billing Support, Account Management, Sales Support, Sales Closing, Coordination, Cold Calling, Lead Generation, CRM Tools, Time Management, Multitasking, Interpersonal Skills, Communication Skills, Administrative Support |
| LinkedIn | https://www.linkedin.com/in/danesse-santos-678352288 |

## What I'm looking for

```text
I seek a role valuing efficiency and excellent customer experience, with opportunities for cross-functional collaboration, growth, and use of CRM and administrative skills.
```

## About

```text
I am a customer-focused professional with three years of hands-on experience in customer service, virtual assistance, collections, and sales support. I consistently handle inquiries, resolve complaints, manage CRM records, and perform administrative duties with empathy, efficiency, and attention to detail.

I have driven positive outcomes across contact-center and remote-support roles, executing outbound collections, lead generation, appointment scheduling, and account management while collaborating with cross-functional teams to improve the customer experience and maintain client satisfaction.
```

## Experience

### Customer Service Representative

Genpact Philippines. Jan 2023 - Jan 2026

```text
Handled customer inquiries, complaints, and escalations via calls and email while conducting outbound collections to facilitate account settlements and improve customer satisfaction.
```

Skills: Customer-Service, Complaint-Handling, CRM, Email-Support, Escalation-Management, Record-keeping, Cross-Functional-Collaboration

### Customer Service Representative

RSM Collect Phil., Inc. Jan 2022 - Nov 2022

```text
Delivered billing and account support for client accounts, resolved service inquiries, and escalated complex issues to ensure timely resolution and client retention.
```

Skills: Customer-Support, Billing-Support, Account-Management, Escalation-Management, Data-Entry, Communication-Skills, Customer-Retention

### Virtual Assistant

Virtual Squad. Apr 2021 - Jan 2022

```text
Provided administrative support, managed and uploaded leads, performed cold calling for real estate prospects, and coordinated client communications to streamline operations.
```

Skills: Lead-Generation, Cold-Calling, Administrative-Support, Client-Communication, Virtual-Assistant

### Sales Executive

Suzuki Auto Bataan by Elite North Auto Cars. Jan 2021 - Mar 2021

```text
Assisted customers with vehicle purchases and financing, delivered product presentations, and closed sales by building rapport and addressing customer concerns.
```

Skills: Sales, Client-Relations, Product-Presentations, Negotiation, Financing, And-Close-Sales

## Education

### Tomas del Rosario College

Bachelor of Science in Accountancy, Accountancy

```text
Completed coursework toward a Bachelor of Science in Accountancy at Tomas del Rosario College, focusing on accounting principles and financial reporting.
```

## Tech stack

- Gmail
- Phase
- Task
- Objective

To contact Danesse, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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