# Danai Poulopoulou

Danai Poulopoulou is a remote worker on Himalayas, Administrative & Customer Support Specialist at Master Kek Kiato, based in Greece.

Source: https://himalayas.app/@danaipoulopoulou

```text
I manage travel reservations, customer service, and hospitality operations across fast-paced environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Greece |
| Authorized to work in | Greece |
| Salary expectations | 40k+ EUR |
| Job categories | Travel Consultant, Reservations Agent, Customer Support Specialist, Hospitality Associate, Administrative Assistant, Shift Supervisor |
| Skills | Tourism Administration, Customer Service, Client Relations, Administrative Support, Reservation Management, Travel Operations, Global Distribution Systems (GDS), Database Management, Record keeping, Social Media Management, Hospitality, Food Service, Cash Handling, team training, Quality Control, Safety Compliance, Hygiene Compliance, Microsoft Word, Excel, PowerPoint, Outlook, Windows, MS Access, Canva, Greek, English, Driving, Motorcycle Riding, Speed Boat Operation |

## What I'm looking for

```text
I'm looking for a travel, hospitality, customer service, or administrative role where I can manage reservations, support clients, maintain accurate processes, and contribute to high-quality service.
```

## About

```text
I've supported travel, hospitality, and customer-service operations across Santa Maria Cruises, Bali Seaside Sailor, Master Kek Kiato, and Lia’s Travel Kiato. I manage cruise reservations, coordinate with travel agencies and international partners, and assist customers in English.

With a degree in Tourism Administration, I bring reliable administrative support, database and booking management, team coordination, cash handling, quality control, and strong attention to procedures, safety, and guest satisfaction.
```

## Experience

### Administrative & Customer Support Specialist

Master Kek Kiato. Jan 2025 - Dec 2026

```text
Provided remote phone and email support to participants via an online training platform, managed databases and attendance records, and advised candidates on funded programs.
```

Skills: Customer-Support, Database-Management, Administrative-Support, Communication-Skills

### Shift Supervisor - Customer Service Associate

Prego Pizzeria, McDonald’s, Patisserie, Guesthouse & Tavern. Jan 2021 - Dec 2026

```text
Delivered consistent high-quality customer service, coordinated daily operations and order workflows, and managed cash handling. Trained new team members and executed opening and closing procedures.
```

Skills: Customer-Service, team-training, Cash-Handling, Operations, Quality-Control

### Travel Operations Intern

Lia’s Travel Kiato. Jan 2024 - Dec 2024

```text
Accurately entered and verified booking and reservation data, delivered professional customer support via phone and email, and trained in Global Distribution Systems (GDS) and reservation platforms.
```

Skills: GDS, Reservations, Customer-Support, Data-Entry

### Election Committee Secretary

Municipal Elections, Peristeri, Attica. Jan 2023 - Dec 2023

```text
Managed official documents and ballots accurately, ensured compliance with electoral procedures, and recorded and reported election results systematically.
```

Skills: Document-Management, Compliance, Reporting, Attention-To-Detail

### Childcare Provider

Baby Sitter, Vrachati. Jan 2021 - Dec 2021

```text
Organized daily activities and routines for a 6-year-old child, ensuring a safe and nurturing environment. Monitored child development and well-being throughout daily tasks.
```

Skills: Childcare, Activity-Planning, Safety, Monitoring

### Hospitality & Food Service Associate

Bali Seaside Sailor - Boutique Hotel & Restaurant. Jan 2026 - Present

```text
Actively involved in daily operations of a high-end hotel's Food & Beverage department, providing premium hospitality and dining services. Supported breakfast service, café management, and restaurant dining.
```

Skills: Hospitality, Food-and-Beverage, Customer-Service, Operations

### Reservations & Travel Agent

Santa Maria Cruises - Travel Agency. Jan 2026 - Present

```text
Managed reservations for daily cruises via phone and in-person bookings, coordinated with travel agencies and international partners, and assisted customers primarily in English. Also managed the company's social media presence.
```

Skills: Reservations, Customer-Service, Travel-Coordination, Social-Media-Management, English

## Education

### University of West Attica

Bachelor's Degree, Tourism Administration. 2020 - 2024

```text
Bachelor's Degree in Tourism Administration from the University of West Attica, completed from 2020 to 2024.
```

### Tourism Innovation in Greece

Seminar, Tourism

```text
Seminar on Tourism Innovation in Greece.
```

### The Financial Services Industry-Professional Insights

Seminar, Financial Services

```text
Seminar on The Financial Services Industry-Professional Insights.
```

## Tech stack

- Windows
- Microsoft Excel
- Canva
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Danai, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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