# Damien Busin

Damien Busin is a remote worker on Himalayas, Head Chef / Pastry & Operations at Restaurant Industry, based in Israel.

Source: https://himalayas.app/@damienbusin

```text
Customer Success professional moving into RetailTech, bringing grocery operations expertise to customer adoption.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Israel |
| Authorized to work in | Israel |
| Salary expectations | 120k+ ILS |
| Job categories | Customer Success, Retail Operations Manager |
| Skills | Customer Success, Customer Onboarding, Customer Adoption, Customer Health Monitoring, Renewal Prioritization, Customer Relationship Management, Account Management, Customer Discovery, Issue Resolution, Ticket Escalation, Retail Operations, Grocery Retail, Inventory Management, Replenishment, Shrinkage And Attrition Management |
| LinkedIn | https://linkedin.com/in/damien-busin-150a71122 |

## What I'm looking for

```text
I’m seeking a Customer Success or RetailTech role where I can combine hands-on operational expertise with onboarding, adoption, problem solving, and measurable customer outcomes.
```

## About

```text
At Franprix, I managed grocery store operations, including inventory, replenishment, merchandising, and customer relationships. I tracked revenue, inventory, and shrinkage KPIs, and redesigned store layouts and processes to improve sales, customer flow, and loss prevention, helping stores return to profitability.

In restaurant operations in Israel, I led teams of up to seven and independently managed a 400-guest corporate event from planning through delivery. I’m transitioning into Customer Success and RetailTech, bringing hands-on operational experience and practice with onboarding, adoption, renewals, and customer health analysis.
```

## Experience

### Head Chef / Pastry & Operations

Restaurant Industry. Jan 2021 - Jan 2026

```text
Led teams of up to 7 in fast-paced operations, coordinating priorities, quality, timing, and service standards. Independently managed a 400-guest corporate event from planning through delivery.
```

Skills: Team-Leadership, Operations-Management, Event-Planning, Client-Requirements-Translation, Communication-Skills

### Store Manager

Franprix. Jan 2010 - Jan 2021

```text
Led, trained, and supported a 15-person grocery retail team, managing inventory, receiving, replenishment, pricing, merchandising, and daily operations. Tracked KPIs and redesigned store layouts to improve sales and profitability.
```

Skills: Retail-Operations, Inventory-Management, Replenishment, Merchandising, KPI-Tracking, Team-Leadership, Customer-Relationship-Management, Supplier-Coordination, Loss-Prevention, Store-Layout-and-Design

## Education

### HubSpot Academy

Inbound Certification, Inbound Marketing

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Completed the HubSpot Inbound Certification in August 2026.
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## Tech stack

- Microsoft Excel

To contact Damien, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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