# dahdz ultimate

dahdz ultimate is a remote worker on Himalayas, Senior Business Analyst / Senior Voice Support / NOC Engineer at Momentum Telecom Inc., based in Jamaica.

Source: https://himalayas.app/@dahdzultimate

```text
Senior Voice Support & NOC Engineer at Momentum Telecom troubleshooting hosted PBX, SIP, and call-quality issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Jamaica |
| Authorized to work in | Jamaica |
| Salary expectations | 60k+ USD |
| Job categories | Voice Support Technician, NOC Engineer, Business Analyst |
| Skills | SIP Troubleshooting, Hosted PBX, Cloud PBX, Call Flow Verification, Call Quality Troubleshooting, Call Ladder Review, PCAP, Call Capture, IP Monitoring, Tier 1 Support, Tier 2 Support, Connectivity, Phone Provisioning, Alarm Analysis, Incident Escalation |

## About

```text
At Momentum Telecom Inc., I troubleshoot hosted and cloud voice services, including PBX features, registrations, signaling, call flows, and provider connectivity for white-label voice solutions.

I investigate call-quality and call-completion issues using Oracle / OCOMS, Hammer, and Wireshark to review call ladders, call captures, IP tracking, and PCAP data. I also verify hosted features and voice infrastructure using Tier 3 and carrier-level tools.

I provide Tier 1 and Tier 2 support across voice, data, and cable services, and escalate incidents with clear troubleshooting details. I also monitor network alarms and BGP routing issues, perform proactive service checks, and coordinate with developers, upstream cloud teams, and voice carriers on repairs and connectivity issues.
```

## Experience

### Senior Business Analyst / Senior Voice Support / NOC Engineer (current)

Momentum Telecom Inc.. Sep 2013 - Present

```text
Troubleshoot hosted and cloud voice services, PBX features, registrations, signaling, call flows, and provider connectivity. Investigate call-quality issues using Oracle/OCOMS, Hammer, and Wireshark, and provide Tier 1/2 support across voice, data, and cable services.
```

Skills: SIP, Hosted-PBX, Call-Flow, Hunt-Group, Registration, Signaling, OCOMC, Hammer, Wireshark, PCAP, IP-Monitoring, Tier-1-2-Support, Network-Troubleshooting, CMTS, SuperPuTTY, BGP, Ticketing-Systems

## Education

### Knox Community College

```text
Attended Knox Community College in Spalding, Jamaica.
```

## Tech stack

- Salesforce
- Oracle
- Wireshark

To contact dahdz, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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