# Dafne Thomas

Dafne Thomas is a remote worker on Himalayas, Commercial & Project Director at Commercial & B2B Logistics Consultancy, based in Mexico.

Source: https://himalayas.app/@dafnethomas

```text
Enterprise Key Account Manager in MICE and technology who protected 40%+ operating margins and grew corporate accounts including AWS, Toyota, and PepsiCo.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Mexico |
| Authorized to work in | Mexico |
| Salary expectations | 678k+ MXN |
| Job categories | Key Account Manager, Customer Success Manager, Sales Executive, Commercial Director, Project Director, Account Manager |
| Skills | Key Account Management, B2B Sales, Contract Negotiation, Business Development, Cross Selling, Customer Retention, Crisis Management, Escalation Management, RFP, SL A Negotiation, Budget Management, Profit Margin Management, MICE, Corporate Events, Incentive Travel |

## About

```text
At BTC, I directed the commercial lifecycle for enterprise clients including Toyota, PepsiCo, Chubb, and Natura, shaping incentive travel proposals around clients’ financial KPIs and negotiating vendor SLAs. Before that, at Development Factor, I managed technology accounts including Huawei, Palo Alto Networks, AWS, and Kushki, and delivered a 40% operating profit margin on corporate activations.

Since 2021, I’ve worked as Commercial & Project Director in a freelance B2B logistics consultancy, handling lead generation, proposals, contract closures, and implementations for up to 1,000 attendees. I also negotiate global corporate rates with airlines and hotel chains, reducing acquisition costs while maintaining client satisfaction indices above 90%.
```

## Experience

### Commercial & Project Director (current)

Commercial & B2B Logistics Consultancy. Jan 2021 - Present

```text
Spearheaded B2B lead generation, qualification, bespoke quoting, and contract closures for corporate clients, managing logistics for large-scale implementations. Negotiated global corporate rates with airlines and hotel chains, maintaining client satisfaction above 90%.
```

Skills: B2B-Sales, Lead-Generation, Contract-Negotiation, Logistics-Management, vendor-negotiation, Customer-Satisfaction

### Enterprise Key Account Manager

BTC. Jan 2025 - Sep 2026

```text
Directed the commercial lifecycle for an enterprise portfolio including Toyota, PepsiCo, Chubb, and Natura, acting as a strategic advisor for bespoke incentive travel. Structured and defended high-impact commercial proposals before steering committees and led SLA negotiations with a global network of vendors.
```

Skills: Key-Account-Management, MICE, Incentive-Travel, RFP, SL-A-Negotiation, Strategic-Advisory, Vendor-Management, Profit-Margin-Optimization

### Senior Customer Success Manager / KAM

Development Factor. Jan 2024 - Jan 2025

```text
Cultivated and expanded a portfolio of AAA technology accounts including Huawei, Palo Alto Networks, AWS, and Kushki, serving as the single point of contact for high-budget corporate projects. Orchestrated client retention and crisis resolution strategies, managing multi-million-dollar budgets and delivering a 40% operating profit margin.
```

Skills: Customer-Success, Key-Account-Management, B2B-Sales, Crisis-Management, Budget-Management, Cross-Selling, Profit-Margin-Optimization

### VIP Account Manager & Escalation Specialist

Dalton. Jan 2017 - Jan 2020

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Safeguarded the corporation's most critical accounts, de-escalating conflicts and resolving high-impact grievances to protect reputation and financial assets. Collaborated with the C-suite to monitor performance metrics across 12 branches, elevating premium client retention rates.
```

Skills: Account-Management, Escalation-Management, Conflict-Resolution, C-Suite-Collaboration, Performance-Monitoring, Customer-Retention

### Enterprise Sales Executive (KAM)

[SSI Schaefer](https://himalayas.app/companies/ssi-schafer). Jan 2012 - Jan 2015

```text
Orchestrated the B2B consultative sales cycle, acquiring, retaining, and expanding key accounts in the industrial and FMCG sectors. Transformed the transactional model into strategic alliances, increasing recurring revenue and boosting B2B positioning through sponsorships at industry forums.
```

Skills: B2B-Sales, Key-Account-Management, Consultative-Selling, Strategic-Alliances, Sponsorship, Lead-Generation

## Education

### Universidad Latinoamericana

Studies in International Business, International Business

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Pursued studies in International Business at Universidad Latinoamericana.
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### National Autonomous University of Mexico

Diploma, Strategic Negotiation

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Completed a Diploma in Strategic Negotiation at the National Autonomous University of Mexico.
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### Universidad del Claustro de Sor Juana

Diploma, Corporate Copywriting

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Completed a Diploma in Corporate Copywriting at Universidad del Claustro de Sor Juana.
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### Universidad de Buenos Aires

Diploma, Instructional Design

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Completed a Diploma in Instructional Design at Universidad de Buenos Aires.
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### RCI

Passion for Sales Certification, Sales

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Earned the Passion for Sales Certification from RCI.
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## Tech stack

- Salesforce
- Google Workspace
- Microsoft Office

To contact Dafne, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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