# CYNTHIA DZAKAH CYNTHIA DZAKAH is a remote worker on Himalayas, Bilingual Quality Analyst at Ubiquity Ghana, based in Ghana. Source: https://himalayas.app/@cynthiadzakah ```text I build compliant procurement, logistics, and operations systems that reduce costs and keep donor projects moving. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Ghana | | Authorized to work in | Ghana | | Salary expectations | 60k+ USD | | Job categories | Procurement Manager, Operations Manager, Supply Chain Manager, Logistics Manager, Quality Analyst | | Skills | Procurement, Supply Chain Management, Strategic Sourcing, Category Management, FCDO Compliance, US AID Compliance, Public Procurement And Asset Disposal Act 2015 Compliance, Contract Negotiation, Contract Management, Due Diligence, Tender Evaluation, Bid Evaluation, Import Export, Logistics, Fleet Management, Asset Management, Inventory Control, Project Logistics, Budget Oversight, QA&QC, Call Calibration, KPI Tracking, Process Improvement, Data Driven Reporting, Stakeholder Engagement, Team Management, Change Management, Training, Capacity Building, Risk Mitigation, Donor Relations, English, French, Excel, ERP, Procurement Software, Data Processing, Data Analysis, vendor negotiation, Supplier Relationship Management, Audit Readiness and Reporting, Project Management | | LinkedIn | https://linkedin.com/in/afi-edem-254b37100 | ## What I'm looking for ```text I'm looking to lead procurement, supply chain, or operations for mission-driven organizations where I can strengthen compliance, negotiate value, improve supplier diversity, and build reliable systems for complex programs. ``` ## About ```text I've led procurement, logistics, and operations across donor-funded and private-sector projects in Ghana and West Africa, managing multi-million GHS budgets and building compliant systems that scale. At Palladium Ghana, I managed a $1.2M+ procurement cycle for infrastructure and logistics assets, qualified 40+ suppliers, achieved 12% cost avoidance, and delivered FCDO-compliant documentation with zero compliance findings. At Opportunity International and Right To Play, I oversaw procurement, fleet, inventory, contractors, and field logistics for USAID-funded and multi-region programs. I reduced stockouts to 0%, supported 15+ vendors, and maintained 100% compliance with donor procedures. I bring fluent English and French communication, supplier negotiation, audit-ready reporting, QA/QC, and team leadership to turn procurement from a cost centre into a revenue and compliance function. ``` ## Experience ### Bilingual Quality Analyst (current) Ubiquity Ghana. May 2025 - Present ```text Lead QA for multi-channel contact centre supporting global clients. Monitor and calibrate 100+ agents across voice, chat, email to maintain >95% client quality score using data management systems. ``` Skills: QA, Call-Calibration, Data-Management, Bilingual-French-English, Process-Improvement ### Procurement Specialist Consultant Palladium Ghana. Dec 2025 - Mar 2026 ```text Managed full procurement cycle for infrastructure & logistics assets with a $1.2M+ budget. Led market surveys and due diligence, developed FCDO-compliant procurement plans, and negotiated contracts achieving 12% cost avoidance. ``` Skills: Procurement, FCDO-Compliance, Market-Research, Due-Diligence, Contract-Negotiation, Cost-Avoidance ### Administrative & Logistics Consultant Project Hope. Oct 2024 - Mar 2025 ```text Initiated and managed end-to-end procurement for health program supplies, ensuring USAID compliance and timely vendor selection. Conducted market research to expand supplier diversity and reduce lead times by 18%. ``` Skills: Procurement, US-AID-Compliance, Market-Research, Supplier-Diversity, Logistics ### Operations Manager Opportunity International. Sep 2023 - Sep 2024 ```text Oversaw operations, procurement, and logistics for a $3M+ education program. Developed contractor scopes, budgets, and procurement policy compliance frameworks for 15+ vendors, and managed staff logistics, fleet, and inventory. ``` Skills: Operations-Management, Procurement, Logistics, Budget-Management, US-AID-Compliance, Fleet-Management, Inventory-Control ### Logistics & Procurement Coordinator Right To Play. Oct 2018 - Aug 2023 ```text Managed logistics, fleet, store, and procurement for a 5-year, multi-region program. Supervised rehabilitation projects and procurement teams, ensuring 100% compliance with donor procedures. ``` Skills: Logistics, Procurement, Fleet-Management, Store-Management, Donor-Compliance, Project-Management ### Procurement Officer NMSI / Genelec Support Services. Apr 2016 - Oct 2017 ```text Built procurement strategies and supplier relationship frameworks that improved on-time delivery to 96%. Managed contracts and vendor performance for infrastructure support services. ``` Skills: Procurement, Supplier-Relationship-Management, Contract-Management, Vendor-Performance-Management ### Logistics & Procurement Officer OAS Construction Ghana ```text Progressive experience in imports/exports, purchase order management, foreign correspondence, and translation EN/FR. ``` Skills: Logistics, Procurement, Import-Export, Purchase-Order-Management ### Purchasing Assistant Golden Exotics ```text Progressive experience in imports/exports, purchase order management, foreign correspondence, and translation EN/FR. ``` Skills: Purchasing, Import-Export, Purchase-Order-Management ### Bilingual Secretary/Interpreter Greater Grace Church Ashaiman ```text Progressive experience in imports/exports, purchase order management, foreign correspondence, and translation EN/FR. ``` Skills: Bi-lingual, Interpretation, Secretarial, Translation ### Sales Personnel Batimat Ghana ```text Progressive experience in imports/exports, purchase order management, foreign correspondence, and translation EN/FR. ``` Skills: Sales, Import-Export, Purchase-Order-Management, Translation ## Education ### Alison Effective Practices for Sourcing, Purchasing, and Procurement Certificate, Sourcing, Purchasing, and Procurement ```text Completed the Effective Practices for Sourcing, Purchasing, and Procurement Certificate in May 2026. ``` ### Alison Diploma in Operations Management, Operations Management ```text Completed a Diploma in Operations Management in May 2025. ``` ### IPE Management School of Paris Bachelor of Business Administration, Business Administration ```text Earned a Bachelor of Business Administration in 2016. ``` ### GSGL Certificate of Higher Education in Project Management, Project Management ```text Earned a Certificate of Higher Education in Project Management in August 2016. ``` ### CIPS UK & British Council Ghana Advanced Certificate in Strategically Managing Negotiation in Supply Chain, Supply Chain Negotiation ```text Earned the Advanced Certificate in Strategically Managing Negotiation in Supply Chain. ``` ### GSGL Advanced Executive Certificate in Logistics & Transport Management, Logistics & Transport Management ```text Earned an Advanced Executive Certificate in Logistics & Transport Management in November 2012. ``` ### Alliance Française Accra Advanced Diploma in French Language, French Language ```text Earned an Advanced Diploma in French Language in 2006. ``` ## Tech stack - Microsoft Excel To contact CYNTHIA, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [james anson](https://himalayas.app/@jamesanson): Procurement and Administrative Lead, Smart Office Limited - [Matilda Ackumey](https://himalayas.app/@matildaackumey): Stores Manager, Bulk Oil Storage & Transportation - [Caleb Dorpeh](https://himalayas.app/@calebdorpeh): Inventory and Supply Chain Officer, Korle Bu Teaching Hospital - [Daniella Domfeh](https://himalayas.app/@danielladomfeh): Procurement And Inventory Coordinator, Ringier Ghana Limited - [Samuel Atsina](https://himalayas.app/@samuelatsina): Procurement & Stores Manager, Atlantic Catering and Logistics - [James Djan](https://himalayas.app/@jamesdjan): Senior Procurement Manager, Ghana Health Service - [Jojo Jason](https://himalayas.app/@jojojason): Self Employed, Personal Work - [Kingsford Anderson](https://himalayas.app/@kingsfordanderson): Procurement Analyst, Nezo Oilfield Supplies Limited - [Gloria-Ann Adjei](https://himalayas.app/@gloria-annadjei): Head of Procurement, Fan Milk Ghana - [Priscilla Sarpong-Asamoa](https://himalayas.app/@priscillasarpong-asa): Procurement Manager, CARE International