# CYNTHIA CHEPKALUM

CYNTHIA CHEPKALUM is a remote worker on Himalayas, Research Assistant at Laikipia University, based in Kenya.

Source: https://himalayas.app/@cynthiachepkalum1

```text
Experienced Chat Moderator and Customer Support Specialist.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Job categories | Moderator, Customer Support Specialist, Research Assistant, AI Specialist, Remote Messaging Support, Content Moderator, Chat Support Specialist, Content Moderation Specialist |
| Skills | Chat Moderation, Customer Support, Confidentiality, Remote Collaboration, Content Review, AI Tools, Google Workspace, Google Docs, Remote Team, Trello, Gemini |

## What I'm looking for

```text
I am looking for a role that values creativity and user engagement, with opportunities for growth in AI tools and remote support.
```

## About

```text
I am an experienced Chat Moderator and Customer Support Specialist with over three years of expertise in text-based communication and client engagement. My background includes managing adult-themed conversations with discretion and empathy, ensuring that users feel valued and understood. I pride myself on my ability to build long-term relationships with users while maintaining confidentiality and consistently meeting performance targets.

In my role as a Research Assistant at Laikipia University, I have contributed to drafting over 15 research papers and analyzing data from major surveys using AI and statistical software. This experience has honed my analytical skills and deepened my understanding of academic writing and policy documentation. I am passionate about leveraging my skills in chat moderation and customer support to create engaging and supportive environments for users.
```

## Experience

### Research Assistant (current)

Laikipia University. Feb 2025 - Present

```text
Drafted over 15 research papers, academic reports, and gender policy documents. Analyzed and visualized data from more than 5 major surveys using AI and statistical software.
```

Skills: Data-Analysis, Policy-Documentation, AI-Tools, Statistical-Software, literature-review

### Chat Moderator & Customer Support Agent

White-Path Online Lending Company Ltd. Sep 2022 - Present

```text
Handled 150–200+ messages daily across multiple chat platforms and 50-80+ inbound and outbound calls while maintaining user discretion and engagement. Maintained a 95% average response rate and consistently met daily performance metrics.
```

Skills: Chat-Moderation, Customer-Support, User-Engagement, Performance-Metrics

## Education

### Egerton University

Bachelor of Economics and Statistics, Economics and Statistics

```text
Graduated with a Bachelor of Economics and Statistics. This program provided a strong foundation in economic principles and statistical analysis, preparing me for data-driven roles.
```

## Tech stack

- Google Docs
- Remote Team
- Google Workspace
- Trello
- Gemini

To contact CYNTHIA, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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