# Cyndia Cherono

Cyndia Cherono is a remote worker on Himalayas, Telesales / Customer Service Representative at Apollo Agriculture, based in Kenya.

Source: https://himalayas.app/@cyndiacherono

```text
I resolve customer issues and build trust through empathetic, accurate support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Job categories | Customer Service Representative, Customer Support Specialist, Customer Service, Telesales Representative, CRM Specialist, Client Support Representative, Teacher, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Operations Representative, Customer Service Associate, Part Time Customer Service Representative, Customer Support Agent |
| Skills | Customer Service, client support, Customer Relationship Management, Complaint Handling, Conflict Resolution, Problem Solving, Zendesk, Freshdesk, Salesforce, WeCom, WeChat, Zoho CRM, Email Support, Chat, Order Management, Customer Retention, Ticket Management, Customer Escalation, Microsoft Word, Excel, PowerPoint, Outlook, Cross Functional Communication, Data Management, English, Kiswahili, Apollo |

## What I'm looking for

```text
I'm looking for a customer support or client service role where I can resolve customer issues, use CRM tools, collaborate across teams and continue learning new products, systems and processes.
```

## About

```text
I've delivered empathetic customer service at Apollo Agriculture, handling inquiries, complaints, orders, returns, refunds and cancellations in a fast-paced telesales environment.

I use Zendesk, Freshdesk, Salesforce, WeCom/WeChat and Zoho CRM to document interactions, maintain customer records, follow up on resolutions and escalate issues when needed.

I'm fluent in English and Kiswahili, and I bring patient communication, problem-solving, attention to detail and cross-cultural awareness to every customer interaction.
```

## Experience

### Telesales / Customer Service Representative

[Apollo Agriculture](https://himalayas.app/companies/apollo-agriculture). May 2024 - Jun 2026

```text
Delivered professional and empathetic customer service, addressing inquiries and resolving issues. Managed orders, complaints, and follow-ups while maintaining accurate CRM records.
```

Skills: Zendesk, Freshdesk, Salesforce, Zoho-CRM, Microsoft-Office, Order-Management, Complaint-Handling, Customer-Retention

### Teaching Practice

Kiptere Secondary School. May 2025 - Aug 2025

```text
Communicated effectively with students from diverse backgrounds, demonstrating patience and adaptability. Organized lessons and records with strong attention to detail.
```

Skills: Planning, Interpersonal-Skills, Time-Management

## Education

### Kenyatta University

Bachelor of Education, Education. 2022 - 2026

```text
Pursuing a Bachelor of Education in Arts with a focus on English and Literature.
```

## Tech stack

- Salesforce
- Zendesk
- Apollo
- FreshDesk
- Zoho CRM
- WeCom

To contact Cyndia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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