# Croos Hensiya Dafny

Croos Hensiya Dafny is a remote worker on Himalayas, Business Operations & Transformation Manager at Proitzen Pvt Ltd, based in Sri Lanka.

Source: https://himalayas.app/@crooshensiyadafny

```text
Business Operations & Transformation Manager at Proitzen Pvt Ltd, improving workflows and migrating client files into business systems.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Sri Lanka |
| Authorized to work in | Sri Lanka |
| Salary expectations | 30k+ USD |
| Job categories | Business Operations Manager, Transformation Manager, Client Services Manager, Compliance Manager, Operations Manager |
| Skills | Business Operations, Workflow Optimization, Process Improvement, Change Management, Project Delivery, Service Delivery, SLA Management, ISO Audit Readiness, Compliance Auditing, Risk Mitigation, Process Architecture, Systems Migration, SOPs, Recruitment Pipeline, KPI Frameworks |
| LinkedIn | https://linkedin.com/in/hensiya-dafny-croos-mba-uk-457b4b42 |

## About

```text
At Proitzen Pvt Ltd, I translate strategic business goals into operational workflows and scalable processes. I also designed the operational HR framework, including recruitment pipelines, onboarding structures, and employee processes.

I led data migration initiatives that moved active client files from manual spreadsheets into internal business systems with minimal disruption. I also created SOPs, training guidelines, and workflow documentation.

I manage service delivery for a portfolio of 300+ Australian corporate clients, coordinating a 30-member local team and offshore resources to meet contractual SLAs. I designed and implemented KPI frameworks to improve milestone tracking, accountability, and productivity visibility.

Previously, at Agilis Accountants & Advisory, I managed client service operations and compliance workflows. At Apple Holidays, I led a team of 7, and at Intrepid Group I managed international operational logistics and developed cross-cultural training modules.
```

## Experience

### Business Operations & Transformation Manager (current)

Proitzen Pvt Ltd. Sep 2023 - Present

```text
Partner with senior leadership to translate strategic goals into operational workflows, manage service delivery for 300+ Australian clients, and lead ISO 27001 compliance readiness. Designed HR frameworks, led data migrations, and implemented KPI systems.
```

Skills: ISO-27001, SOP-Design, KPI-Frameworks, Data-Migration, Xero, XPM, Karbon, SuiteFiles, Recruitment, Stakeholder-Management, Process-Improvement

### Client Service & Compliance Manager

Agilis Accountants & Advisory. Aug 2020 - Sep 2023

```text
Managed client service operations, compliance workflows, and process coordination for international clients. Supported process standardisation, internal controls, and technology-enabled improvements using Xero Practice Manager, Karbon, SuiteFiles, and DocuSign.
```

Skills: Compliance, Process-Standardisation, Internal-Controls, Audit-Preparation, APS-Xero-Practice-Manager, Karbon, SuiteFiles, Docusign, Training

### Destination Specialist & Team Leader

Apple Holidays. Aug 2018 - Aug 2020

```text
Led an operations team of 7 and implemented service delivery improvements that supported customer satisfaction and team retention. Negotiated vendor partnerships and identified operational bottlenecks to improve workflows.
```

Skills: Team-Leadership, vendor-negotiation, Process-Improvement, Customer-Satisfaction, Operations-Management

### Team Leader & Trainer

Intrepid Group. Aug 2014 - Aug 2018

```text
Selected from 800+ global candidates for an internal leadership initiative, representing the Asian region. Managed international operational logistics, contributed to B-Corp compliance audits, and developed cross-cultural training modules.
```

Skills: Leadership, International-Operations, Audit-Support, B-Corp-Certification, Cross-Cultural-Training, Mentorship

## Education

### London Metropolitan University

Master of Science, Business Psychology

```text
Pursuing an MSc in Business Psychology, expected to complete in 2026.
```

### Sri Lanka Foundation Institute

Higher National Diploma, Counseling Psychology

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Completed an HND in Counseling Psychology in 2023.
```

### University of the West of Scotland

Master of Business Administration, International Business

```text
Completed an MBA in International Business in 2023.
```

### Australian College of Business & Technology

Higher National Diploma, Business Administration

```text
Completed an HND in Business Administration in 2018.
```

## Tech stack

- Xero
- DocuSign
- Slack
- Jira
- monday.com

To contact Croos, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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