# Cristofher Román Martínez

Cristofher Román Martínez is a remote worker on Himalayas, Customer Service Support at Hockerty, based in Spain.

Source: https://himalayas.app/@cristofherromnmartne

```text
Customer service professional at Hockerty who resolved 95% of claims within 48 hours.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Spain |
| Authorized to work in | Spain |
| Salary expectations | 40k+ EUR |
| Job categories | Customer Service |
| Skills | Customer Service, B2B Claims Management, B2C Claims Management, CRM Management, Appointment Coordination, Invoice Verification, Lead Tracking, Financial Products, Financial Advisory, Social Media Management, Social Media Strategy, Content Creation, Brand Reputation Management, Microsoft Tools, Google Workspace |

## What I'm looking for

```text
I'm seeking to use my customer service expertise to contribute to a growing company.
```

## About

```text
At Hockerty, I managed B2B and B2C claims and inquiries from customers and partners across Spain, France, Australia, and the UK. I resolved 95% of cases within 48 hours and verified commercial air transport invoices.

At CAP Real Estate LLC., I coordinated more than 100 monthly appointments between prospective buyers and agents. I also maintained the CRM database, improving lead tracking and reducing response times by 30%.

At Sitel Group, I handled an average of 120 daily inquiries about financial products and documented customer interactions in the CRM. I resolved over 80% of complex claims on first contact.

At Global Marketing Solutions, I developed social media strategies and created audience-focused content for platforms including Facebook and Twitter. My work increased audience engagement by 40%.
```

## Experience

### Customer Service Support

Hockerty. Jan 2024 - May 2024

```text
Managed B2B/B2C claims and inquiries across multiple countries, resolving 95% of cases within 48 hours. Handled multichannel customer requests and verified commercial air transport invoices, reducing disputes by 20%.
```

Skills: CRM, Claims-Management, Multichannel-Support, Invoice-Verification, Communication-Skills, Problem-Solving

### Sales Development Representative

CAP Real Estate LLC.. Jan 2018 - Aug 2022

```text
Coordinated over 100 appointments per month between buyers and agents, increasing conversion by 25%. Implemented CRM database management, improving lead tracking and reducing response times by 30%.
```

Skills: CRM, Appointment-Setting, Lead-Generation, Financial-Advisory, problem-resolution

### Customer Service

[Sitel Group](https://himalayas.app/companies/foundever). Oct 2016 - Apr 2017

```text
Resolved an average of 120 daily financial product inquiries with a 90% satisfaction rate. Documented interactions in CRM, cutting resolution times by 15% and resolving over 80% of complex claims on first contact.
```

Skills: CRM, Incident-resolution, Documentation, Complex-Interaction-Management, Customer-Satisfaction

### Social Media Manager

Global Marketing Solutions. Jan 2016 - Aug 2016

```text
Developed and implemented social media strategies that increased audience engagement by 40%. Created engaging content and managed brand reputation through timely responses on Facebook and Twitter.
```

Skills: Social-Media-Strategy, Content-Creation, Brand-Reputation-Management, Facebook, Twitter

## Education

### Institut Jaume Mimo

Senior Technician, Transport and Logistics

```text
Completed a Senior Technician program in Transport and Logistics, covering supply chain management and air, maritime, and land freight.
```

### Escola Europea Intermodal

Knowledge of the maritime logistic sector, Maritime Logistics

```text
Gained knowledge of the maritime logistic sector.
```

## Tech stack

- Google Workspace
- Canva

To contact Cristofher, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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