# Cristina Viray

Cristina Viray is a remote worker on Himalayas, Appointment Setter / Dispatcher at HHI Roofing Inc. (Stellar Staff), based in Philippines.

Source: https://himalayas.app/@cristinaviray

```text
Appointment setter and dispatcher at HHI Roofing Inc., scheduling prospects and sales representatives while coordinating jobs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Appointment Setter, Dispatcher, Customer Service, Operations Manager, QA Analyst, Outbound Sales Representative |
| Skills | Appointment Setting, Dispatch Coordination, Lead Qualification, CRM Management, Outbound Sales, Lead Generation, Customer Service, Customer Escalation Management, Operations Management, Team Leadership, Coaching, Performance Management, Quality Assurance, Call Monitoring, SOP Implementations |

## About

```text
At HHI Roofing Inc. (Stellar Staff), I scheduled appointments between prospects and sales representatives, completed confirmation follow-ups, and kept lead records accurate in CRM systems.

At Home Quality Remodeling, I conducted cold calls, qualified leads, and scheduled appointments for remodeling and home-repair services. I also followed up to confirm appointments and coordinated job assignments.

At Alorica Philippines Inc., I led 10–15 team leaders through training, coaching, and performance support. I implemented standard operating procedures and evaluated productivity.

Across my work in customer service, operations, and quality assurance, I’ve handled escalations, monitored service metrics, and supported teams with coaching and feedback. I’ve also worked in outbound sales, appointment setting, and dispatch coordination.
```

## Experience

### Appointment Setter / Dispatcher

HHI Roofing Inc. (Stellar Staff). Apr 2026 - Jul 2026

```text
Scheduled appointments between prospects and sales representatives and completed confirmation follow-ups. Maintained accurate lead interaction records in CRM systems and coordinated job assignments.
```

Skills: Appointment-Setting, Scheduling, CRM, Lead-Management, Dispatch, Communication-Skills

### Appointment Setter / Dispatcher

Home Quality Remodeling. Oct 2024 - May 2026

```text
Conducted cold calls, qualified leads, and scheduled appointments for remodeling and home-repair services. Maintained CRM records, coordinated job assignments, and tracked service progress.
```

Skills: Cold-Calling, Lead-Qualification, Appointment-Setting, CRM, Dispatch, Follow-up

### Operations Team Manager

Alorica Philippines Inc.. Nov 2022 - Apr 2025

```text
Led 10–15 team leaders through training, coaching, motivation, and performance support. Implemented company policies, best practices, and standard operating procedures.
```

Skills: Team-Leadership, Coaching, Performance-Management, SOP-Implementations, Operations

### Customer Service Specialist Level II

Wells Fargo – Philippines. Dec 2021 - Nov 2022

```text
Provided phone banking support while coaching and managing a team of 10 agents. Managed daily operational metrics and assisted agents with customer escalations.
```

Skills: Customer-Service, Coaching, Team-Management, Escalation-Handling, Metrics-Management

### Operations Supervisor / Team Leader

Alorica Philippines Inc.. Jul 2014 - Nov 2021

```text
Managed, trained, and supervised 25–29 agents while monitoring performance and service metrics. Set expectations, coached team members, identified deficiencies, and developed action plans.
```

Skills: Team-Leadership, Performance-Monitoring, Coaching, Action-Planning, Scorecards

### Quality Assurance Analyst

Alorica Philippines Inc.. Mar 2013 - Jun 2014

```text
Reviewed agent performance against client and internal quality standards. Conducted live-call and recorded-call monitoring and documented observations.
```

Skills: Quality-Assurance, Call-Monitoring, Calibration, Documentation

### Subject Matter Expert

Alorica Philippines Inc.. Jun 2012 - Oct 2012

```text
Supported a US-based Pizza Hut customer service account with floor support, learning sessions, coaching, and feedback. Helped drive team metrics and monitored service-level performance.
```

Skills: Subject-Matter-Expertise, Coaching, Floor-Support, Service-Level-Monitoring

### Escalation Representative

Alorica Philippines Inc.. Sep 2010 - Sep 2010

```text
Handled customer issues and escalated calls for the Dollar Thirty Automotive Group. Resolved complaints professionally, offered alternatives, and reported customer-feedback trends for improvement.
```

Skills: Escalation-Handling, Customer-Service, Problem-Solving, feedback-reporting

### Customer Service Representative

Alorica Philippines Inc.. Aug 2009 - Sep 2010

```text
Delivered customer service for Dollar Thirty Automotive Group car-rental clients. Identified and reported complaint trends to support service improvement.
```

Skills: Customer-Service, Complaint-Handling, Trend-Reporting

### Outbound Sales Representative

Alorica Philippines Inc.. Dec 2008 - Jul 2009

```text
Handled customer requests, processed applications, maintained records, and responded to client feedback. Generated outbound contacts, identified sales opportunities, qualified leads, and supported sales reporting.
```

Skills: Outbound-Sales, Lead-Generation, Lead-Qualification, Sales-Reporting, Customer-Service

## Education

### Our Lady of Fatima University

Bachelor of Science in Nursing, Nursing. 2003 - 2005

```text
Pursued a Bachelor of Science in Nursing at Our Lady of Fatima University from 2003 to 2005.
```

### Lawang Bato National High School

High School Diploma, General Studies. 1999 - 2003

```text
Completed secondary education at Lawang Bato National High School from 1999 to 2003.
```

## Tech stack

- Salesforce
- Google Drive
- Google Maps
- RingCentral
- Dialpad
- Google Workspace
- Google Sheets
- Hubstaff
- Calendly
- Nextiva
- ServiceTitan

To contact Cristina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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