# Cristiane User

Cristiane User is a remote worker on Himalayas, Process Excellence & Governance Specialist at CloudPay, based in United Kingdom.

Source: https://himalayas.app/@cristianeuser

```text
I improve global Order-to-Cash processes through governance, process mapping, and technology-enabled transformation.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 40k+ GBP |
| Job categories | Business Process Analyst, Process Excellence Manager, Business Analyst, Quality Manager, Governance Specialist |
| Skills | Business Process Analysis, AS IS TO BE process mapping, Order To Cash, Process Mapping, Process documentation, Business requirements analysis, process excellence, User Acceptance Testing, Test Case Design, Defect Tracking, SaaS, System Implementation, Stakeholder Management, Root Cause Analysis, Continuous Improvement, Training Documentation, Knowledge Base, Data Analysis, Reporting, Jira, SQL, Power BI, ISO 9001, ISO 27001, ISO 27701, ISO 20252, Lean Six Sigma, Process Governance, Requirements Gathering, User Stories, Change Management and Impact Analysis, Risk Assessment, Agile, Scrum |
| LinkedIn | https://linkedin.com/in/cristianebonella |

## What I'm looking for

```text
I'm looking to contribute to global process standardisation and transformation, using process analysis, governance and technology-enabled change to turn operational challenges into scalable improvements.
```

## About

```text
At CloudPay, I design, govern and optimise end-to-end business processes, turning O2C workshop findings into scalable To-Be designs, process governance and practical improvements.

I've led process analysis, requirements gathering, SaaS implementation and quality governance at Picker and ECINS, using root-cause analysis, Lean Six Sigma, ISO frameworks, SQL and Power BI to improve workflows and operational resilience.
```

## Experience

### Process Excellence & Governance Specialist (current)

[CloudPay](https://himalayas.app/companies/cloudpay). Apr 2026 - Present

```text
Design, govern and optimise end-to-end business processes, ensuring standardisation, scalability, and compliance. Facilitate process discovery and stakeholder workshops, and develop governance frameworks including SOPs, process maps, and RACI matrices.
```

Skills: Business-Process-Analysis, AS-IS-TO-BE-process-mapping, Order-to-Cash-(O2C), Process-Mapping, Business-requirements-analysis, process-excellence, Stakeholder-Management, Root-Cause-Analysis, Continuous-Improvement, Process-documentation, Jira, SQL, Power-BI, ISO-9001, ISO-27001

### Quality Manager

Picker. Apr 2025 - Apr 2026

```text
Led process discovery and documentation across data production, quality assurance, and reporting workflows. Conducted gap analysis, established triage workflows, and supported ISO 27001, ISO 27701, and ISO 20252 frameworks.
```

Skills: Process-Mapping, Gap-Analysis, Root-Cause-Analysis, ISO-27001, ISO-27701, ISO-20252, Continuous-Improvement, Stakeholder-Management

### Quality Assurance Manager

ECINS (Empowering-Communities). Jun 2017 - Mar 2025

```text
Led business requirements gathering and process analysis, translating needs into functional requirements. Supported SaaS implementations, conducted change impact assessments, and maintained governance frameworks for ISO 9001 and ISO 27001.
```

Skills: Business-requirements-analysis, Process-Analysis, SaaS-Implementation, User-Stories, Root-Cause-Analysis, Change-Management-and-Impact-Analysis, ISO-9001, ISO-27001, Stakeholder-Management, Process-documentation

### Customer Assistant

[Primark](https://himalayas.app/companies/primark-mode-ltd-co-kg). Apr 2016 - May 2017

```text
Customer-facing role taken on relocation to the UK, while pursuing opportunities aligned with professional qualifications.
```

### Senior Clinical Pharmacist

Hospital Israelita Albert Einstein. May 2010 - Dec 2015

```text
Led pharmacy operations and a team of 40+ staff in a high-risk, regulated environment. Developed procedures supporting internal and external audits (Joint Commission International, ISO 9001).
```

Skills: Pharmacy-Operations, Team-Leadership, Audit-Support, ISO-9001, Joint-Commission

## Education

### University of Sao Paulo

MBA, Data Science & Analytics

```text
Pursuing an MBA in Data Science & Analytics.
```

### UNESC

Bachelor of Science, Pharmacy

```text
BSc in Pharmacy with a specialisation in Clinical Pharmacology.
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### UFES

Specialisation, Clinical Pharmacology

```text
Specialisation in Clinical Pharmacology.
```

### Lean Six Sigma Green Belt

Lean Six Sigma Green Belt, Process Improvement

```text
Certification in Lean Six Sigma Green Belt.
```

### BSI

Lead ISO 27001 Auditor, Information Security

```text
Lead ISO 27001 Auditor certification from BSI.
```

### ISO 9001 Internal Auditor

ISO 9001 Internal Auditor, Quality Management

```text
Certification as an ISO 9001 Internal Auditor.
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### Power BI

Power BI, Data Analytics

```text
Training in Power BI.
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### SQL

SQL, Data Management

```text
Training in SQL.
```

### Agile / Scrum

Agile / Scrum, Project Management

```text
Training in Agile and Scrum methodologies.
```

## Tech stack

- Jira
- SQL
- Power BI

To contact Cristiane, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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