# Cristian Felipe Cataño Cristian Felipe Cataño is a remote worker on Himalayas, Streaming Media Live Event Operations at TelevisaUnivision, based in Colombia. Source: https://himalayas.app/@cristiancatano ```text Media Technology Support Engineer with 5 years in live streaming and file-based workflows. AWS Certified. Based in Colombia, open to remote roles. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Colombia | | Authorized to work in | Colombia | | Salary expectations | 35k+ USD | | Job categories | Technical Support Engineer, Support Engineer, Platform Engineer, IT Support Specialist, Technical Support Engineer, Product Support Engineer, Streaming Technical Support Analyst, Product Services Support Analyst | | Skills | AWS, Akamai CDN, FFMPEG, Video Transcoding Workflows, Live Transcoding, Video Streaming, Linux, Root Cause Analysis, Jira, Python, Technical Support, Live Event Operations, Streaming Operations, OTT Platforms, File Based Workflows, QoS Monitoring, Incident Response, Escalation Management, Content Delivery, AWS Elemental MediaLive, AWS MediaConnect, HLS, Dash, Transcoding, Quality Control | | LinkedIn | https://linkedin.com/in/cristiancatano | ## What I'm looking for ```text Remote Media Technology Support / Streaming Operations role at a streaming, OTT, or broadcast company. 5 years supporting live streaming and file-based media workflows. AWS Elemental/MediaConnect, Akamai CDN, transcoding, QC, and incident response for Tier-1 live events. AWS Certified Cloud Practitioner and AWS Cloud Support Associate Professional Certificate. Based in Medellín, Colombia. ``` ## About ```text Media Technology Support Engineer with 5 years of experience supporting live streaming and file-based media workflows for major media companies. Currently a Streaming Media Analyst at TelevisaUnivision, operating Tier-1 live events on the ViX OTT platform — end-to-end monitoring across acquisition, encoding, packaging, and Akamai CDN delivery, QoS/QoE oversight, and incident response. Previously supported live sports streaming and file-based archive workflows (S3/Glacier lifecycle, on-demand transcoding, QC) at Genius Sports Services. Hands-on with AWS Elemental, MediaConnect, Prometheus, Grafana, New Relic, FFmpeg, and video codecs (H.264, H.265, ProRes). AWS Certified Cloud Practitioner and AWS Cloud Support Associate Professional Certificate — plus a 2026 focus on applied AI (AIOps, prompt engineering, AI agents) for proactive monitoring and automation. Based in Medellín, Colombia. Fluent in Spanish and English. Open to remote roles / contract or full-time; in media technology, streaming operations, and cloud support. ``` ## Experience ### Streaming Media Live Event Operations (current) TelevisaUnivision. Jun 2024 - Present ```text Primary technical contact for Tier-1 live events on TelevisaUnivision's ViX OTT platform (50+ monthly, 99%+ reliability). Monitor acquisition-to-delivery pipeline (AWS Elemental, Akamai CDN), cutting incidents ~30% via QoS/QoE monitoring. Manage file-based archive workflows (S3/Glacier), on-demand transcoding, QC, and RCA documentation. ``` Skills: AWS-MediaLive, Live-Media-Connectivity, Akamai-CDN, AKTA, Prometheus, New-Relic, Grafana, QoS-Monitoring, QoE-Analysis, SQL, HLS, Dash, MPEG, FFMPEG, DRM-Services, Jira, Slack, Linux-Command-Line, S3, AWS-Lambda, Root-Cause-Analysis, Infrastructure-as-Code ### Streaming Technical Support Analyst [Genius Sports](https://himalayas.app/companies/genius-sports). Dec 2022 - Jun 2024 ```text Resolved 95%+ of customer incidents within SLA across live sports streaming workflows and log analysis, API validation, Linux-based troubleshooting on MOV/MXF/MP4 and HLS/Dash manifests. Prevented ~40% of potential failures via daily pre-delivery QC. Administered file-based archive lifecycle (S3, 30-day retention before Glacier) and on-demand transcoding for external providers. ``` Skills: Akamai-CDN, HLS, Dash, MPEG, Jira, Linux-Command-Line, S3, Root-Cause-Analysis, SQL, FFMPEG ### Product Services Support Analyst [Genius Sports Services](https://himalayas.app/companies/genius-sports). Jan 2021 - Dec 2022 ```text Resolved 100% of L2-escalated issues with zero unresolved cases by bridging front-line support and engineering. Maintained data integrity across product databases and sustained high customer satisfaction through structured incident communication. ``` Skills: XML, JSON, Incident-Communication, Escalation-Management, Data-Integrity, File-Based-Data-Processing, Jira, Zendesk, Confluence, Slack, REST-APIs, Postman, SQL ## Education ### Universidad Nacional de Colombia Bachelor in Economics, Economics. 2021 - Present. Grade: 3.8 ### LinkedIn Learning Course Certificate, Information Technology ```text Completed courses in SQL (4 courses), Postman, Introduction to Web APIs, Power BI, Python, and Excel. ``` ### Universidad Nacional de Colombia Economics Studies, Economics ```text Pursued economics studies at Universidad Nacional de Colombia, Sede Medellín. ``` ### Amazon Web Services AWS Certified Cloud Practitioner, Cloud Computing. 2026 - 2026 ```text Earned the AWS Certified Cloud Practitioner certification in 2026. ``` ### Udemy Course Certificate, Video Processing ```text Completed the course 'FFmpeg - The Complete Guide'. ``` ### Amazon Web Services AWS Cloud Support Associate Professional Certificate, Cloud Support. 2026 - 2026 ```text Completed the AWS Cloud Support Associate Professional Certificate in 2026, covering 7 courses including IT & AWS Fundamentals, Cloud Technical Essentials, and Cloud Support Best Practices. ``` ### Coursera Course Certificate, Cloud Computing ```text Completed courses on Introduction to Cloud Computing (IBM), Monitoring & Observability for DevOps (IBM), and Agile with Atlassian JIRA (Atlassian). ``` ### Platzi Course Certificate, Computer Science ```text Completed courses in Python (3 courses), MySQL & MariaDB, Git & GitHub, and Logical Thinking & Data Structures. ``` ## Tech stack - Dash - Postman - Amazon EC2 - Amazon S3 - GitHub - Akamai - MySQL - MariaDB - Slack - Zendesk - FFMPEG - AWS CloudFormation - Jira - Python - JSON - XML - Grafana - Prometheus - Linux - Windows Server - New Relic - Confluence - AWS Lambda - Git - AWS Elemental MediaLive - SQL - Power BI - AWS To contact Cristian Felipe, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Santiago Yepes Monsalve](https://himalayas.app/@santiagoyepesmonsalv): Technical Support Leader, Latin American Hosting - [Raphael Guarín López](https://himalayas.app/@raphaelguarnlpez): Support Engineer, Quorum Software - [Jhon López](https://himalayas.app/@jhonlpez): BackOffice Support, Foundever - [Diego Fonseca](https://himalayas.app/@diegofonseca): Técnico de Soporte IT, Lobana Estéreo - [Jorge Borbon](https://himalayas.app/@jorgeborbon): IT Assistant Manager, EXL - [Fabian eduardo Reyes navarro](https://himalayas.app/@fabianeduardoreyesna): Coordinador de Inspección, Proasem / Intertek Colombia - [Miguel Cera](https://himalayas.app/@miguelcera): Backend Developer | FastAPI, PostgreSQL, Azure | AI Integrations, All Star Colombia SAS - [Esteban Cárdenas Rodríguez](https://himalayas.app/@estebancrdenasrodrgu): Support Analyst, Gunvor Group - [Gustavo Adolfo Alvarez Millan](https://himalayas.app/@gustavoadolfoalvarez): Tecnólogo de Soporte de Nube, Industrialmedia SA - [Jefrey Poveda](https://himalayas.app/@jefreypoveda): Technical Support Engineer, Empaquetadora del Norte S.A.S.