# Connor Burt

Connor Burt is a remote worker on Himalayas, Senior Production Support Engineer at Redox, based in United States.

Source: https://himalayas.app/@connorburt

```text
Production Support Engineer at Redox who traces healthcare integration failures to specific workflows, functions, and lines of code.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 94k+ USD |
| Job categories | Production Support Engineer, Technical Support Engineer, Product Support Engineer |
| Skills | Production Support, Technical Troubleshooting, Incident Management, Healthcare Interoperability, HL7, FHIR, X12, Healthcare APIs, REST APIs, AWS, PostgreSQL, Python, JavaScript, TypeScript, Google Cloud Platform |

## About

```text
At Redox, I investigate production failures using AWS, PostgreSQL, JavaScript JSON filters, and TypeScript application code, tracing root causes to specific workflows, functions, or lines of code.

I guide integration partners through healthcare interoperability challenges with EHR APIs. I also use Claude Code and Gemini to examine error logs and codebase behavior while triaging application bottlenecks.

At Findhelp, I troubleshot technical issues with Python, GCP Logging, and Cloud SQL, and deployed targeted bug fixes in support of Product and Engineering. I also built and maintained internal tools, documentation, and automations to reduce ticket turnaround times.

Earlier at BigCommerce, I supported merchants working with RESTful APIs, e-commerce architectures, and the BigCommerce Checkout SDK. I also led the overnight technical support division as Technical Lead, coaching agents and refining support workflows.
```

## Experience

### Senior Production Support Engineer (current)

[Redox](https://himalayas.app/companies/redox). Feb 2023 - Present

```text
Investigates production failures and diagnoses root causes using AWS, PostgreSQL, and TypeScript. Provides high-availability support and serves as primary technical point of contact for high-priority incidents.
```

Skills: AWS, PostgreSQL, JavaScript, TypeScript, Healthcare-APIs, Claude-Code, Gemini, Incident-Management, Documentation, Mentorship

### Tier II Production Support Engineer

Findhelp. Apr 2022 - Jan 2023

```text
Collaborated with Customer Success to troubleshoot technical issues using Python and GCP. Developed bug fixes and built internal tools to reduce ticket turnaround times.
```

Skills: Python, Google-Cloud-Logging, Cloud-SQL, Troubleshooting, Process-Improvement, Automation, Stakeholder-Management

### Product Support Engineer

[BigCommerce](https://himalayas.app/companies/bigcommerce). Jun 2020 - Apr 2022

```text
Advised enterprise merchants on RESTful APIs and front-end solutions. Reviewed codebase deployments and resolved high-tier escalated support tickets within SLA queues.
```

Skills: REST-APIs, Stencil, BigCommerce-Checkout-SDK, Troubleshooting, Customer-Support, SLA-Management

### Technical Lead

[BigCommerce](https://himalayas.app/companies/bigcommerce). Sep 2018 - May 2020

```text
Led the overnight technical support division, driving team success through KPI coaching and soft-skills development. Analyzed and refined standard operating procedures to optimize global support workflows.
```

Skills: Team-Leadership, KPI-Coaching, Process-Improvement, Standard-Operating-Procedures, Technical-Support

### Tier 1 Technical Support

[BigCommerce](https://himalayas.app/companies/bigcommerce). Feb 2018 - Aug 2018

```text
Investigated, reproduced, and documented platform bugs for engineering review. Delivered technical support to SMB and enterprise clients via phone, email, and live chat.
```

Skills: Technical-Support, Troubleshooting, Bug-Reporting, Customer-Service

## Tech stack

- Google Cloud Platform
- MySQL
- PostgreSQL
- Stencil
- JavaScript
- Python
- PHP
- Kibana
- TypeScript
- Claude Code
- AWS
- Google Gemini
- REST APIs

To contact Connor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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