# Confidence Odeh

Confidence Odeh is a remote worker on Himalayas, Freelancer and Self-Employed Entrepreneur at Self Employed, based in Nigeria.

Source: https://himalayas.app/@confidenceodeh

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Remote chat support agent handling WhatsApp, email, and phone conversations while resolving client issues and following up to closure.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Chat Support Agent, Customer Service |
| Skills | Live Chat, Customer Support, Multi Chat Handling, Issue Troubleshooting, Complaint Resolution, Customer Satisfaction, Client Relations, Customer Follow up, Customer Records Management, Sales, Lead Generation, WhatsApp Business, WhatsApp, Email Support, Phone Support |
| LinkedIn | https://linkedin.com/in/ioconfidence |

## What I'm looking for

```text
I’m seeking a remote chat support or customer service role.
```

## About

```text
As a freelancer and self-employed entrepreneur, I manage client conversations across WhatsApp, email, and phone, responding promptly and following up until each case is closed.

I generate leads and close sales through WhatsApp, Instagram, and referrals. About 30% of my customers return or refer new clients.

At Esteem Furnitures, I advised walk-in customers, answered product enquiries, and converted enquiries into sales.

I document customers, orders, invoices, and payments in Excel and Google Sheets. I’m studying Computer Science at the National Open University of Nigeria and am seeking a remote chat support or customer service role.
```

## Experience

### Freelancer and Self-Employed Entrepreneur (current)

Self Employed. Jan 2022 - Present

```text
Managed multiple client conversations across WhatsApp, email, and phone, resolving issues and following up until closure. Generated leads and closed sales, achieving a lead-to-sale conversion rate of about 20%.
```

Skills: WhatsApp-Business, Google-Sheets, Excel, Customer-Relationship-Management, Lead-Generation, Sales, Multitasking, Time-Management

### Sales Representative

Esteem Furnitures. Apr 2021 - Dec 2021

```text
Advised 15 to 20 walk-in customers daily, identifying needs and recommending suitable furniture products. Converted about 25% of enquiries into sales and supported monthly sales targets.
```

Skills: Customer-Service, Sales, Negotiation, Product-Knowledge, Communication-Skills

## Education

### National Open University of Nigeria

Bachelor of Science, Computer Science. 2026 - Present

```text
Pursuing a Bachelor of Science in Computer Science, currently in progress.
```

## Tech stack

- WhatsApp
- Google Workspace
- Google Sheets
- Microsoft Excel
- Instagram

To contact Confidence, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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