# Collins Sintim

Collins Sintim is a remote worker on Himalayas, Customer Service Representative at Safe Ride Health, based in United States.

Source: https://himalayas.app/@collinssintim

```text
I resolve complex customer issues across healthcare, appliances, and tax software.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service Representative, Customer Support Specialist, Technical Support Specialist, Call Center Representative, Customer Success Specialist, Compliance Analyst, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Operations Representative, Customer Service Associate, Customer Support Agent, Customer Service |
| Skills | Customer Service, Customer Support, Case Management, Inbound Calls, Outbound Calling, Email Support, Chat, Non Emergency Medical Transportation, HIPAA compliance, Salesforce, Oracle EBS, CRM, Troubleshooting, Issue Resolution, Customer Satisfaction, First Contact Resolutions, Process Improvement, Compliance, Risk Assessment, Privacy, Cybersecurity |

## What I'm looking for

```text
I'm looking for a customer-focused role where I can resolve complex issues, use support systems effectively, maintain compliance, and help improve customer experiences and operational processes.
```

## About

```text
I've supported customers at Safe Ride Health, GE Appliances, and TurboTax, resolving issues across healthcare transportation, appliance service, and tax software.

At Safe Ride Health, I coordinate non-emergency medical transportation, verify eligibility and benefits, resolve ride disruptions, and document member cases while maintaining HIPAA compliance.

I've handled phone, email, text, chat, and video support, using tools including Salesforce and Oracle EBS to own cases through resolution, meet quality standards, and improve customer experiences.
```

## Experience

### Customer Service Representative

Safe Ride Health. Feb 2026 - Aug 2026

```text
Coordinated non-emergency medical transportation for members, ensuring timely scheduling and ride confirmations. Resolved transportation issues and documented interactions in CRM while maintaining HIPAA compliance.
```

Skills: Customer-Service, CRM, HIPAA, Problem-Solving

## Tech stack

- Salesforce

To contact Collins, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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