# Collen Ngola

Collen Ngola is a remote worker on Himalayas, Intake Department Lead at Passion to Care Home Care, based in South Africa.

Source: https://himalayas.app/@collenngola

```text
Experienced Client Operations Lead with 4+ years in remote healthcare operations, team leadership, client success and account management.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | South Africa |
| Authorized to work in | South Africa |
| Salary expectations | 280k+ ZAR |
| Job categories | Healthcare Intake Specialist, Billing Administrator |
| Skills | Healthcare Intake, Partner Outreach, Referral Pipeline Management, Referral Conversion, Rate Negotiation, Objection Handling, Business Partner Conversion, Customer Relationship Management, Needs discovery, Sales and Referral Growth, Campaign Follow Up, CRM Data Entry, Pipeline Records, performance reporting, KPI Monitoring |
| LinkedIn | https://linkedin.com/in/collen-ngola |

## About

```text
I am an experienced Client Operations and Healthcare Intake professional with over four years of remote experience supporting US-based organisations. Currently working as an Intake Department Lead, I have progressed from an individual contributor role into leadership, gaining extensive experience in team management, operational coordination, performance monitoring, staff development, escalations, and workflow optimisation.

My background also includes client relationship management, inbound and outbound sales, lead conversion, business development support, and customer service. I have worked closely with marketing and operations teams to achieve departmental targets, improve service delivery, and drive successful client sign-ups.

I am comfortable managing large teams, coordinating remote operations across different locations and time zones, and working in fast-paced, target-driven environments. I have hands-on experience with platforms such as Monday.com and Bolt Intake App, Zendesk, Hubspot alongside other digital tools used to manage workflows, client information, and operational performance.

I am open to international remote opportunities, particularly in Client Success, Account Management, Healthcare Operations, Operations Management, Customer Experience, and Team Leadership.

I bring a combination of hands-on operational experience, leadership ability, commercial awareness, and a strong commitment to delivering measurable results.
```

## Experience

### Intake Department Lead (current)

Passion to Care Home Care. Jan 2025 - Present

```text
Coordinate day-to-day intake workflows across multiple states, negotiate service rates with prospective companies, and lead intake staff to ensure service quality and performance targets.
```

Skills: Intake-Coordination, Rate-Negotiation, Team-Leadership, CRM, Monday.Com, Bolt-Intake-App, performance-reporting, Process-Improvement

### Intake Agent / Intake Specialist

Passion to Care Home Care. Aug 2023 - Dec 2024

```text
Engaged prospective clients, managed high-volume calls, and guided them through healthcare program intake and referral applications while maintaining accurate records.
```

Skills: Client-Engagement, High-Volume-Calls, Referral-Management, CRM, Documentation, Communication-Skills

### Remote Medical Billing Administrator

Life Scan Labs. Aug 2022 - Jul 2023

```text
Provided remote billing and administrative support for a US-based healthcare organisation, handling healthcare information accurately and discreetly.
```

Skills: Medical-Billing, Administrative-Support, Data-Accuracy, Remote-Collaboration

### Finance Data Administration Assistant

Alexander Forbes. Nov 2013 - Apr 2014

```text
Supported finance data administration with a focus on accurate information handling and dependable administrative support.
```

Skills: Data-Administration, Finance, Accuracy, Administrative-Support

## Education

### University of South Africa

Accounting Studies, Accounting

```text
Pursued further studies in Accounting at the University of South Africa, completing coursework in 2020.
```

### University of Johannesburg

Accounting Studies, Accounting

```text
Studied Accounting at the University of Johannesburg, completing coursework in 2015.
```

## Tech stack

- Zendesk
- HubSpot
- Google Workspace
- monday.com

To contact Collen, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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