# Clayton Nyakana

Clayton Nyakana is a remote worker on Himalayas, Product Analyst and Lead Business Analyst at Buckham & Duffy, based in Australia.

Source: https://himalayas.app/@claytonnyakana

```text
Customer Success consultant at Buckham & Duffy who reduced unresolved platform requests from 165 to 11.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Australia |
| Authorized to work in | Australia |
| Salary expectations | 125k+ AUD |
| Job categories | Customer Success, Product Owner, Business Analyst, Agile Delivery Lead, Trainer |
| Skills | Customer Success, Customer Relationship Management, Customer Adoption, Stakeholder Management, Product Ownership, Business Analysis, Requirements Analysis, Agile Delivery, Change Management, Training And Enablement, Success Planning, Process Improvement, Jira Service Management, Atlassian Rovo, AI assisted Development |
| LinkedIn | https://linkedin.com/in/cnyakana |

## About

```text
At Buckham & Duffy, I’m the main contact for client representatives, in-country teams and a development partner on an Australian Government-funded recruitment platform used across ten countries. I rebuilt request intake with Jira Service Management, reducing unresolved requests from 165 to 11, and built an Atlassian Rovo AI agent to turn raw requests into clear problems, changes and outcomes.

Across consulting engagements, I’ve helped clients adopt platforms and get value from them, including reducing a Goodstart Early Learning funding process from around two weeks to about four hours. I also trained and mentored more than 150 graduates at ThoughtWorks University; counselling and my Lifeline Digital Crisis Support work reflect my interest in youth mental health and wellbeing.
```

## Experience

### Product Analyst and Lead Business Analyst (current)

Buckham & Duffy. Jan 2025 - Present

```text
Main contact for client representatives, in-country teams and an external development partner on an Australian Government funded platform used across ten countries. Rebuilt request intake and implemented Jira Service Management end to end, reducing unresolved requests from 165 to 11.
```

Skills: Jira-Service-Management, Atlassian-Rovo, Stakeholder-Management, Adoption, Requirements-Analysis

### Founder and Product Owner (current)

Yega. Jan 2025 - Present

```text
Building an AI-assisted product using Codex, Claude and multi-agent workflows.
```

Skills: AI, Codex, Claude, Multi-agent-workflows, Product-Ownership

### Agile Delivery Lead and Senior Business Analyst

[Flight Centre Travel Group](https://himalayas.app/companies/flightcentre-com). Jul 2024 - Jan 2025

```text
Delivery lead and senior analyst on a customer-facing product used across three brands and five global regions, keeping regional stakeholders aligned through change. Reduced release cadence from around three months to one month and cut rework by around 30 percent.
```

Skills: Agile-Delivery, Business-Analysis, Stakeholder-Management, Release-Management

### Senior Consultant and Business Analyst

Integral. Feb 2023 - Jan 2024

```text
Worked with frontline teams and leaders at Goodstart Early Learning to simplify a funding process, reducing turnaround from about two weeks to about four hours. Facilitated more than 20 sessions at the Fair Work Commission to agree complex award rules, and managed a TechnologyOne ERP migration at the Port of Brisbane.
```

Skills: Business-Analysis, Stakeholder-Facilitation, Project-Management, TechnologyOne

### Senior Consultant

[Versent](https://himalayas.app/companies/versent). Nov 2021 - Feb 2023

```text
Coached client teams through change at Great Southern Bank and Entain, reducing Entain test cycle time by around 20 percent.
```

Skills: Change-Management, Coaching, Test-Cycle-Optimization

### Senior Consultant and Trainer

[ThoughtWorks](https://himalayas.app/companies/thoughtworks). Sep 2013 - Nov 2021

```text
Trained and mentored more than 150 graduates at ThoughtWorks University and adapted the programme for online delivery during COVID. Consolidated three legacy systems into one for the Queensland Department of Science, improving data accuracy by around 70 percent, and led client-facing requirements for Domino's online ordering across eight markets.
```

Skills: Training, Mentorship, Requirements-Analysis, Consolidation-Systems, Stakeholder-Management

## Education

### Torrens University Australia

Master of Counselling, Counselling

```text
Master of Counselling in progress.
```

### Makerere University

Bachelor of Information Technology, Information Technology

```text
Bachelor of Information Technology degree from Makerere University.
```

### Torrens University Australia

Graduate Certificate of Counselling, Counselling

```text
Graduate Certificate of Counselling from Torrens University Australia, completed in 2025.
```

### Lifeline

Digital Crisis Supporter, Crisis Support

```text
Digital Crisis Supporter certification with more than 30 hours of practice supporting people in distress.
```

### Scrum Alliance

Certified ScrumMaster and Certified Scrum Product Owner, Agile

```text
Certified ScrumMaster and Certified Scrum Product Owner certifications from Scrum Alliance.
```

### DataCamp

Python for Data Science, Data Science

```text
Python for Data Science certification from DataCamp.
```

## Tech stack

- Python
- Atlassian Rovo
- Claude
- Codex

To contact Clayton, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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