# CLAUDIA SOTHE

CLAUDIA SOTHE is a remote worker on Himalayas, Business Manager at Natura &Co, based in Brazil.

Source: https://himalayas.app/@claudiasothe

```text
Customer Success & Key Account Manager at Natura &Co, growing partner engagement 26% across a 3,000+ partner network.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 50k+ USD |
| Job categories | Customer Success Manager, Key Account Manager, Business Manager, Relationship Manager |
| Skills | Customer Success, Key Account Management, Account Portfolio Management, Customer Retention, Churn risk mitigation, Renewal Execution, Executive Business Review, Client Engagement, User Onboarding, Product Adoption, Account Health Frameworks, Enterprise Client Management, Commercial Agreements, Compliance, FMCG |
| LinkedIn | https://linkedin.com/in/claudiasothe |

## About

```text
At Natura &Co, I manage regional commercial relationships and retention across a $5.5M USD annual portfolio. I serve as the primary contact for 3,000+ commercial partners, supporting onboarding and new feature rollouts that increased active platform usage by 20% and network engagement by 26%.

I proactively identify account risks and achieved 104% target completion and #2 statewide performance in 2024–2025. I also work with Operations, Product, and Finance to resolve client issues and improve service delivery.

Before Natura &Co, I managed enterprise client portfolios and corporate agreements at Caixa Econômica Federal. I partnered with Legal and Risk on complex contracts and client requests, maintaining 100% accuracy and compliance across 24 consecutive months.
```

## Experience

### Business Manager (current)

[Natura &Co](https://himalayas.app/companies/natura-co). Sep 2018 - Present

```text
Owned regional commercial relationships and client retention strategies for a global FMCG company. Managed a $5.5M USD annual portfolio and a network of 3,000+ partners, achieving 104% target completion and #2 statewide performance.
```

Skills: Account-Portfolio-Management, Executive-Business-Review, Churn-risk-mitigation, Renewal-Execution, Relationship-Building, User-Onboarding, Product-Adoption, Cross-Functional-Collaboration, Salesforce, SAP, Power-BI, Excel

### Relationship Manager

Caixa Econômica Federal. Jan 2011 - Aug 2018

```text
Managed enterprise client portfolios and corporate agreements at a major financial institution. Partnered with Legal and Risk teams to handle complex contracts, maintaining 100% accuracy and compliance across 24 consecutive months.
```

Skills: Enterprise-Portfolio-Management, Stakeholder-Management, Compliance, Contract-Management, Financial-Services

## Education

### Anhanguera University

Postgraduate Certification, ESG and Corporate Sustainability. 2025 - Present

```text
Pursuing a postgraduate certification in ESG and Corporate Sustainability, expected to complete in 2026.
```

### Kaplan Toronto

General English Program, English. 2025 - 2025

```text
Completed a General English Program at Kaplan Toronto in 2025.
```

### University of Blumenau (FURB)

Bachelor's Degree, Business Administration. 2004 - 2009

```text
Earned a Bachelor's Degree in Business Administration from the University of Blumenau (FURB) from 2004 to 2009.
```

## Tech stack

- Salesforce
- SAP
- Power BI

To contact CLAUDIA, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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