# Christopher Navarrette

Christopher Navarrette is a remote worker on Himalayas, Primary Support Team Supervisor at athenahealth, based in United States.

Source: https://himalayas.app/@christophernavarrett

```text
Primary Support Team Supervisor at athenahealth who supported Centricity medical records and led healthcare system migrations and integrations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 75k+ USD |
| Job categories | Healthcare IT Supervisor, Technical Support Specialist, Healthcare IT Support Specialist |
| Skills | Healthcare IT, Technical Support, Help Desk Support, Team Supervision, Centricity, Centricity Practice Management System, Athena Practice, HL7, EHR Implementation, EMR Integration, Interoperability, System migration, Project Management, Workflow Optimization, Hardware Software Troubleshooting |

## About

```text
At athenahealth, I supervised a primary support team of 12 supporting Centricity medical records. I led system migrations and integrations, and implemented support workflows and automation strategies to reduce resolution times and improve system reliability.

I supported EHR design, build, testing, training, utilization, and maintenance, and assisted with testing and validating interfaces between EMR systems and third-party applications. I also created Microsoft SQL queries for data extraction and reporting and maintained EPCS provider setup processes.

At GE HealthCare, I provided technical support and developed guides and training materials on HL7 message structures, workflows, and troubleshooting. I monitored and resolved LinkLogic errors by analyzing messages and mappings, and worked with vendors and internal teams to address recurring interface issues.
```

## Experience

### Primary Support Team Supervisor

[athenahealth](https://himalayas.app/companies/athenahealth). Sep 2019 - Jan 2026

```text
Supervised a primary support team of 12 within healthcare technology operations, focusing on Centricity Medical Records support. Led complex projects including system migrations and integrations, and implemented support workflows and automation strategies to reduce resolution times and improve system reliability.
```

Skills: Team-Supervision, Customer-Success-and-Support, Healthcare-Technology, Operating-System, Hardware-Software-Troubleshooting, Delegation, Inclusive-Leadership, Centricity-Practice-Management-System, Athena-Practice, HL7, Microsoft-SQL, Jira, Project-Management, Process-Optimization, System-Integration, EMR-Systems, SOPs, Training-Documentation, EPCS, DrFirst, Symantec-VIP-Access, Change-Control

### Primary Support Team Supervisor

[GE HealthCare](https://himalayas.app/companies/ge-healthcare). May 2007 - Dec 2018

```text
Provided technical support and developed comprehensive guides and training materials on HL7 message structures, workflows, and troubleshooting procedures. Orchestrated integration of HL7 messaging protocols within support automation tools, improving data accuracy and reducing manual intervention.
```

Skills: Technical-Support, Help-Desk, Operating-System, Hardware, Documentation, Training, HL7, LinkLogic, Troubleshooting, Vendor-coordination, Data-Mapping, Provider-Onboarding

## Education

### LinkedIn Learning

Business Etiquette for the Modern Workplace, Business Etiquette

```text
Completed Business Etiquette for the Modern Workplace certification in August 2025.
```

### FranklinCovey

Inclusive Leadership, Leadership

```text
Completed Inclusive Leadership certification in November 2024.
```

### LinkedIn Learning

Unconscious Bias, Diversity and Inclusion

```text
Completed Unconscious Bias certification in November 2024.
```

### FranklinCovey

Unconscious Bias, Diversity and Inclusion

```text
Completed Unconscious Bias certification in October 2024.
```

### LinkedIn Learning

Nano Tips for Delegating with Kim Kaupe, Delegation

```text
Completed Nano Tips for Delegating with Kim Kaupe certification in July 2023.
```

### Oracle

Oracle Admin 1 & II, Database Administration

```text
Completed Oracle Admin 1 & II certification.
```

## Tech stack

- Jira

To contact Christopher, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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