# Christine Ferguson

Christine Ferguson is a remote worker on Himalayas, Customer Support Specialist at Mealsuite, based in Canada.

Source: https://himalayas.app/@christineferguson

```text
I resolve MealSuite software and hardware issues while guiding users through effective troubleshooting.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 70k+ CAD |
| Job categories | Customer Support Specialist, Technical Support Specialist, Customer Service, Dietary Manager, Scheduling Coordinator |
| Skills | Project Management, Emotional Intelligence, Conflict Resolution, Delegation, Team Building, Communication Skills, Decision making, Menu Planning, Menu Management, Cross Functional Collaboration, Coaching, Mentorship, Leadership, Multi Line Phone Systems, Time Management, Problem Solving, Customer Service, MealSuite, Zendesk, Salesforce, Logrocket, Scalefusion, Eloview, Guru, PCC, Troubleshooting, Hardware Testing, Software Testing, Scheduling, Microsoft Office, Food Safety, Food Service Operations, Inventory Management, Procurement, Budget Management, Corporate Trainer, Human Resources, Payroll |

## What I'm looking for

```text
I'm looking for a customer or technical support role where I can troubleshoot systems, guide users through solutions, collaborate with cross-functional teams, and contribute to product and service improvements.
```

## About

```text
At MealSuite, I support internal and external users through phone, chat, and email, resolving software and hardware inquiries. I track support tickets, troubleshoot systems, report defects to Product, and participate in system and hardware testing.

Previously, I managed dietary operations for a 192-bed residential care facility, including menu planning, staffing, food safety, budgets, and 700 daily meals. I also bring scheduling, customer service, communications, and education support experience across healthcare and telecommunications.
```

## Experience

### Customer Support Specialist (current)

Mealsuite. Nov 2020 - Present

```text
Handles field support calls, chats, and emails from internal and external users regarding software or hardware inquiries. Tracks assigned support tickets and solves problems using trained knowledge of systems, hardware, and procedures.
```

Skills: Zendesk, Salesforce, Logrocket, Scalefusion, Eloview, Guru, PCC, Troubleshooting, Customer-Service

### Scheduling Clerk

York Region LTC. Feb 2021 - Nov 2023

```text
Scheduled daily, weekly, and monthly shifts for all LTC and Seniors Operation staff across multiple scheduling patterns. Assigned staff to maintain daily operations and provided coverage for vacations, sick leaves, and other duties.
```

Skills: Scheduling-Software, Microsoft-Office, Data-Entry, Record-keeping, CQI

### Dietary Manager

Southlake Residential Care Village. Jun 2003 - Feb 2021

```text
Responsible for all aspects of food service operations, adhering to provincial, legislative, and corporate standards. Oversaw meal preparation, monitored food safety, and coordinated food inventory and procurement.
```

Skills: Menu-Planning, Food-Safety, Budget-Management, Staff-Supervision, MoH-Regulations, MealSuite

### Education Consultant

Canadian Healthcare Association. Sep 2009 - May 2012

```text
Marked student assignments monthly for FSM year 1 and assisted students with assignment issues. Monitored students' academic progress, mental health, and sociability through ongoing individual assessments.
```

Skills: Student-Assessment, Mentorship, Communication-Skills

### Communications Operator

York Central Hospital. Jan 2000 - Jun 2003

```text
Paged emergency codes and called doctors on call, performing administrative duties. Dispatched maintenance and safety teams to address alarm calls and completed connections between callers, departments, and professionals.
```

Skills: Multi-Line-Phone-Systems, Emergency-Response, Dispatch, Administrative-duties

### Customer Service Representative

Bell Canada. Mar 1997 - Feb 2000

```text
Handled inbound calls for 611 on a multi-line phone system. Consulted with customers to resolve service and billing issues and fielded complaints and queries for problem resolution.
```

Skills: Customer-Service, Problem-Solving, Multi-Line-Phone-Systems, Billing

## Education

### Canadian Healthcare Association

Diploma, Food and Nutrition Management

```text
Diploma in Food and Nutrition Management from the Canadian Healthcare Association in 2003.
```

### Humber College

Diploma, Hotel and Restaurant Management

```text
Diploma in Hotel and Restaurant Management from Humber College in 1996.
```

## Tech stack

- Salesforce
- Zendesk
- Guru
- LogRocket

To contact Christine, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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