# Christian Rose

Christian Rose is a remote worker on Himalayas, Sr. IT Service Delivery Leader at Biomerics, based in United States.

Source: https://himalayas.app/@christianrose

```text
IT service delivery leader at BIOMERICS who improved first-line response by 85% and reduced incident resolution time by 30%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 150k+ USD |
| Job categories | IT Service Delivery Manager, IT Operations Manager, Infrastructure Manager |
| Skills | IT Service Delivery, IT Operations, IT Service Management, Major Incident Management, Infrastructure Transformation, Multi Site Technology Operations, Technology M&A Integration, Technology Project Management, Vendor Management, Cybersecurity, Business Continuity, Network Infrastructure Design, Network Audits, Knowledge Management, Change Management |
| LinkedIn | https://linkedin.com/in/chris-rose-8448311b9 |

## About

```text
At BIOMERICS, I established an offshore call-center capability that improved initial response times for inbound incidents and requests by 85%. I also led first-contact triage that reduced MTTR by 30%.

At BLUE DIAMOND GROWERS, I built AI-ready knowledge management and trained the offshore team to resolve L1 tickets. I also advanced Microsoft 365 security hardening across MDO, Intune, Security, and Entra environments.

At FINANCE OF AMERICA, I built and led a six-person technical team that handled network discovery, site migration, hardware deployment, and infrastructure remediation. I also contributed to the PCM/FAM merger and acquisition integration.

Earlier, through ARMORNET SYSTEMS, LLC and INSIGHT COMPUTING, LLC, I advised SMB clients and delivered infrastructure and network consulting. I hold CompTIA Network+ and ITIL Foundation certifications.
```

## Experience

### Sr. IT Service Delivery Leader

[Biomerics](https://himalayas.app/companies/biomerics). Apr 2024 - Oct 2026

```text
Led IT service delivery for a medical-device manufacturer, establishing offshore support and improving response times by 85%. Governed major incidents, managed budgets, and unified technical teams.
```

Skills: IT-Service-Management, Major-Incident-Management, Vendor-Management, Budget-Forecasting, Project-Planning, Offshore-Team-Management, IT-Operations

### IT Service Desk Manager

Blue Diamond Growers. Dec 2018 - Feb 2024

```text
Managed global IT service desk operations, built AI-ready knowledge management, and strengthened incident routing. Advanced Microsoft 365 security and managed vendor relationships.
```

Skills: IT-Service-Management, Knowledge-Management, Microsoft-365, Entra-ID, Intune, Crowdstrike, Okta, SAP, Workday, Solarwinds, ManageEngine, Everbridge, Soti, PrinterLogic, Apple-Business-Manager, Aruba, Avaya

### IT West Coast Special Projects Manager

[Finance of America](https://himalayas.app/companies/finance-of-america). Aug 2016 - Aug 2018

```text
Built and led a technical team for network discovery, site migration, and infrastructure remediation. Executed branch integrations and directed hardware procurement and staging.
```

Skills: Network-Discovery, Website-Migration, Hardware-Deployments, Infrastructure-Remediation-Coordination, Microsoft-365-Migration, Cloud-Storage, End-User-Device-Deployments, Vendor-coordination, Project-Management

### IT Service Desk Manager

[Finance of America](https://himalayas.app/companies/finance-of-america). Jan 2012 - Aug 2016

```text
Led a 12-person service desk through organizational growth, managing 120-200 incidents daily. Administered core infrastructure and contributed to M&A integration.
```

Skills: Active-Directory, Windows, DNS, DHCP, WAN, WLAN, Network-Services, Incident-Management, M&A-Integration, Hardware-Standards, Corporate-Trainer

### Senior Global IT Infrastructure Consultant

Armornet Systems, LLC. Apr 2008 - Jan 2012

```text
Provided independent IT consulting for SMB clients, delivering end-to-end infrastructure services. Administered network environments and advised on technology investment planning.
```

Skills: IT-Consulting, Infrastructure-Management, Firewalls, ISP-Management, LAN, WLAN, WAN, Server-Administration, Network-Security, Documentation

### Senior IT Consultant

Insight Computing, LLC. Aug 2005 - Mar 2008

```text
Designed and project-managed computer network installations for SMB clients. Advised on network operations, technology planning, and disaster recovery solutions.
```

Skills: network-design, Project-Management, Network-Engineer, Disaster-Recovery, Remote-Access, Infrastructure-Upgrades, System-Performance-Tuning

## Education

### CompTIA

CompTIA Network+, Network+

```text
Earned CompTIA Network+ certification in March 2024.
```

### AXELOS

ITIL Foundation Certificate, IT Service Management

```text
Earned ITIL Foundation Certificate in IT Service Management in September 2018.
```

## Tech stack

- Workday
- Microsoft Teams
- Windows Server
- CrowdStrike
- NetSuite
- SAP
- ChatGPT
- Microsoft 365
- Claude
- Wan
- Microsoft Copilot

To contact Christian, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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