# Chris Lewis

Chris Lewis is a remote worker on Himalayas, Sr. Performance and Analytics Manager at JLL, based in United States.

Source: https://himalayas.app/@chrislewis4

```text
Data analytics leader at JLL who improved call center handle time by 30% and built executive reporting for a strategic client account.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 145k+ USD |
| Job categories | Data Analytics Manager |
| Skills | Business Intelligence, Data Analysis, BI Strategy, Data Governance, KPI development, Enterprise Reporting, Data Modeling, Cloud Data Architecture, Data Engineering, Statistical Analysis, Forecasting, Financial Modeling, Financial Reporting, Self Service Analytics, Big Data Analytics |

## About

```text
At JLL, I own data and analytics strategy for call center operations supporting a strategic client account. I established key driver metrics that delivered about a 30% reduction in handle time, 15–18% cost savings, and improved SLA attainment and utilization.

Previously at JLL, I partnered with the Divisional President of Consumer Goods & Retail and led a BI team supporting more than 30 clients. I established governance and visualization standards adopted across JLL’s BI organization and led a migration to a cloud-based SQL environment.

Across roles at Bridgestone Americas, Whole Foods Market, Sam’s Club, and Walmart, I built reporting and analytics capabilities using Alteryx, Tableau, SQL, and Power BI. At Sam’s Club, I grew a finance training program to reach 600 people; at Whole Foods Market, I built data processes and dashboards and administered an Alteryx server environment.
```

## Experience

### Sr. Performance and Analytics Manager (current)

[JLL](https://himalayas.app/companies/jll). May 2026 - Present

```text
Owns data and analytics strategy for call center operations supporting a strategic client account. Established key/driver metrics delivering ~30% reduction in handle time, 15-18% cost savings, ~35% improvement in SLA attainment, and ~30% improvement in utilization. Built executive and operational reporting and leverages AI tools to increase productivity 3-4x.
```

Skills: Data-Analysis, AI-Tools, Claude, ChatGpt, Copilot, KPI-development, Reporting, Call-Center-Analytics

### Senior Director, Business Intelligence and Analytics

[JLL](https://himalayas.app/companies/jll). Oct 2021 - May 2026

```text
Served as direct analytics partner to the Divisional President of Consumer Goods & Retail, driving data-informed decisions that contributed to a 10-15% increase in cash flow and 20-25% improvement in work order operational efficiency. Led and scaled a BI/analytics team from 6 to 11 professionals, supporting ~1/3 of JLL's Real Estate Management Services business across 30+ clients. Established data
```

Skills: Business-Intelligence, Data-Analysis, Team-Leadership, Data-Governance, SQL, Cloud-Data-Architecture, Pricing-Strategy, Client-Management

### Business Intelligence Manager

[Bridgestone Americas](https://himalayas.app/companies/bridgestone-americas). Mar 2021 - Oct 2021

```text
Managed a team of 4 within a broader 10-person BI function supporting ~35% of Bridgestone's business across retail and sourcing. Helped establish an Agile working framework and streamlined project intake process. Introduced dashboard design standards focused on client ease of use.
```

Skills: Business-Intelligence, Team-Leadership, Agile, Dashboard-Design, Project-Intake

### Sr. Data Analyst / Alteryx Team Lead

[Whole Foods Market](https://himalayas.app/companies/whole-foods-market). Jan 2019 - Feb 2021

```text
Progressed from individual contributor to team lead; recognized as an Alteryx ACE. Improved local product mix strategy, driving measurable gains in sales and profit. Built data engineering processes and interactive dashboards across e-commerce, merchandising, pricing, and space planning. Administered a 150+ user Alteryx server environment.
```

Skills: Alteryx, Tableau, Data-Engineering, Dashboard-Development, Ecommerce, Merchandising, Pricing, Space-Planning, Server-Administration

### Finance Operations Manager

Sam's Club. Aug 2018 - Feb 2019

```text
Grew a finance-wide training program from 2 trainers/~75 trained to 15 trainers covering Alteryx, Tableau, SQL, and Power BI, reaching 600 individuals trained. Applied statistical/data science techniques to forecasting models, achieving 98% accuracy in monthly forecasts. Owned a full GL line for supplies spend, helping implement a zero-based budgeting approach.
```

Skills: Alteryx, Tableau, SQL, Power-BI, Training, Statistical-Analysis, Forecasting, zero-based-budgeting, General-Ledger-Accountant

### Manager, Segment Finance Reporting

[Walmart](https://himalayas.app/companies/walmart-com). Jun 2016 - Aug 2018

```text
Originated a finance-wide training program in Alteryx, Tableau, SQL, and Power BI, training ~75 individuals. Established and managed Walmart US's daily/weekly/monthly/quarterly reporting processes, introducing automation and error-handling improvements. Identified a data integrity issue in traffic comp % growth calculations and drove the correction for future quarterly earnings reporting.
```

Skills: Alteryx, Tableau, SQL, Power-BI, Training, Reporting, Automation, Data-Integrity

### HR Data Analyst

[Walmart](https://himalayas.app/companies/walmart-com). Apr 2015 - Jun 2016

```text
Worked as an HR Data Analyst at Walmart, focusing on data analysis within the human resources domain.
```

### Financial Analyst

[Cracker Barrel](https://himalayas.app/companies/cracker-barrel-old-country-store). Sep 2014 - Mar 2015

```text
Worked as a Financial Analyst at Cracker Barrel, focusing on financial analysis and reporting.
```

### Merchandise Planning Analyst

[Cracker Barrel](https://himalayas.app/companies/cracker-barrel-old-country-store). Aug 2013 - Sep 2014

```text
Worked as a Merchandise Planning Analyst at Cracker Barrel, focusing on merchandise planning and analysis.
```

## Education

### John Brown University

MBA, Business Administration

```text
Earned an MBA from John Brown University in 2019.
```

### Pennsylvania State University

Bachelor's Degree

```text
Earned a Bachelor's degree from Pennsylvania State University in 2012.
```

## Tech stack

- Tableau
- SQL
- ChatGPT
- Power BI
- Claude

To contact Chris, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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