# Chrisencia Atieno Auma

Chrisencia Atieno Auma is a remote worker on Himalayas, Customer Service Agent at Apollo Agriculture, based in Kenya.

Source: https://himalayas.app/@chrisenciaatienoauma

```text
I drive customer retention, credit resolution, telesales, and data-informed support across fintech and agriculture.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 8k-15k USD |
| Job categories | Customer Support Executive, Customer Support Executive, Customer Service, Customer Success Specialist, Credit Analyst, Sales, Data Analyst, Translator, Customer Service Executive, Support Executive, Customer Support Agent, Customer Support Representative, Customer Service Associate, Customer Support |
| Skills | Customer Support, Customer Retention, Outbound Calling, Telesales, Lead Generation, Customer Onboarding, Credit Resolution, Financial Coaching, Data Analysis, Financial Reporting, KPI Tracking, CRM Management, Customer Feedback Analysis, Coaching and Mentoring, Policy Compliance, Conflict Resolution, German, English, Kiswahili, Luo, Slack, Apollo, Synthesized |

## What I'm looking for

```text
I'm looking for a fast-paced, customer-focused role where I can improve retention, resolve complex client issues, use data and KPIs to guide decisions, and contribute through coaching, multilingual communication, and customer-centric support.
```

## About

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I've supported customers at Apollo Agriculture and Platinum Credit Limited, resolving complex product, service, and credit-related issues through high-volume outbound engagement.

At Apollo Agriculture, I delivered technical support, ran targeted telesales campaigns, coached customers on sustainable loan repayments, and tracked market performance against KPIs to inform operational adjustments.

At Platinum Credit, I worked with credit defaulters to understand financial bottlenecks and create customized repayment schedules. I also maintained detailed interaction records and translated customer feedback into recommendations for cross-functional teams.

Earlier, I supported international guests at Medina Palms as a German translator and chef trainee, communicating in German, English, and Kiswahili. I bring B2-certified German proficiency and data analysis training to customer-focused, data-informed work.
```

## Experience

### Customer Service Agent

[Apollo Agriculture](https://himalayas.app/companies/apollo-agriculture). Dec 2021 - Apr 2025

```text
Managed high-volume outbound calls to deliver technical support and resolve agricultural product issues. Executed telesales campaigns, provided financial coaching, and mentored new team members.
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Skills: Customer-Support, Telesales, Financial-Coaching, KPI-Tracking, Slack, Mentor

### Customer Service Agent

Platinum Credit Limited. Jun 2020 - Nov 2021

```text
Conducted outbound calls to credit defaulters to identify financial bottlenecks and co-create repayment solutions. Evaluated income patterns to design customized loan repayment schedules.
```

Skills: Credit-Resolution, Customer-Service

### Chef Trainee & German Translator

Medina Palms. Nov 2019 - May 2020

```text
Acted as a translator for German-speaking guests and prepared specialty dishes in compliance with fine-dining standards. Engaged with international clients to ensure top-tier service.
```

Skills: German, Translation, Customer-Service, Reporting

### Sales Assistant

Orange Telecommunications Company. Jan 2019 - Oct 2019

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Managed end-to-end registration for new clients and maintained accurate onboarding data logs. Oversaw supply chain logistics and facilitated instant line activation services.
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Skills: Customer-Registration, Data-Management, Supply-Chain, Sales-Support

## Education

### Goethe-Institut

Deutsch (German Language Course) – B2 Level, German Language. 2020 - 2021. Grade: B2

```text
Completed advanced German language coursework, achieving certified professional competency in reading, speaking, and writing German.
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### African Center for Women, Information and Communications Technology (ACWICT)

Certificate in Data Science / Analysis, Data Science

```text
Acquired technical foundations in data analytics, reporting, and metrics assessment to support data-driven business decisions.
```

## Tech stack

- Apollo
- Synthesized

To contact Chrisencia Atieno, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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